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Outsourcing Professional Body of Knowledge - OPBOK Version 10

Author : International Association of Outsourcing Professionals

Publisher : Van Haren

Page : 398 pages

File Size : 26,35 MB

Release : 2014-06-03

Category : Architecture

ISBN : 9401805458

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Book Description

Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world's economies and organizations increasingly turn to partners, often through outsourcing, to help them: - better leverage what they are best at, - gain greater flexibility and reach and - drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: - New appendix on applicable Rules and Regulations applicable to outsourcing. - New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. - New and updated definitions on various forms of outsourcing, graphics, and templates. - More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing. Also, this Version 10 of OPBOK identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program: - governance and defining a strategic approach to Outsourcing; - identifying and communicating business requirements; - selecting and qualifying providers; - gaining internal buy-In, creating project teams; - value assessment (value for money and return on investment). This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process. To support the application of OPBOK in organizations, the templates in Appendix A are also available as separate publication: Outsourcing Professional Body of Knowledge: OPBOK Version 10 - Templates (978 94 018 0536 0) It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field. - There is also a template available. This Template is a Word file; to be used with Microsoft Office 2010 and more recent versions. - This template is only available via Van Haren Publishing! - These Templates are additional material to the VHP publication: ISBN 978 94 018 0536 0 Outsourcing Professional Body Of Knowledge - OPBOK Version 10 - Templates



Global Standards and Publications Edition 2023 - 2024

Author : Van Haren Publishing

Publisher : Van Haren

Page : 212 pages

File Size : 22,57 MB

Release : 2023-02-05

Category : Architecture

ISBN : 9401808872

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Book Description

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the official publisher for some of the world’s leading organizations and their frameworks including: BIAN, CATS, DID Foundation, Half Double Institute, Agile Consortium, IACCM, IAOP, IPMA, ISM, LSSA, Nederlandse AI Coalitie, PMI, The Open Group. This catalog will provide you with an overview of our learning solutions and training material but also gives you a quality summary on internationally relevant frameworks. Van Haren Publishing is an independent, worldwide recognized publisher, well known for our extensive professional network (authors, reviewers and accreditation bodies of standards), flexibility and years of experience. We make content available in hard copy and digital formats, designed to suit your personal preference (iPad, Kindle and online), available through over 2000 distribution partners (Amazon, Google Play, Managementboek and Bol.com, etc.).



Implementing Effective IT Governance and IT Management

Author : Gad Selig

Publisher : Van Haren

Page : 445 pages

File Size : 11,10 MB

Release : 2015-02-01

Category : Architecture

ISBN : 9401805725

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Book Description

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics:- the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;- the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.



Outsourcing Professional Body of Knowledge – OPBOK Version 10

Author : IAOP® (International Association of Outsourcing Professionals)

Publisher : Van Haren Publishing

Page : 0 pages

File Size : 14,22 MB

Release : 2014-06-03

Category : Education

ISBN : 9789401800006

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Book Description

Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world’s economies and organizations increasingly turn to partners, often through outsourcing, to help them: • better leverage what they are best at, • gain greater flexibility and reach and • drive down their overall business costs and risks. The Harvard Business Review lists outsourcing as one of the most important new management ideas and practices of this century. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 10. This new version has been revised on these points: • New appendix on applicable Rules and Regulations applicable to outsourcing. • New appendices mapping COP Standards to eSCM-SP and eSCM-SP capability models. • New and updated definitions on various forms of outsourcing, graphics, and templates. • More detailed discussions on: various outsourcing geographies, renewing and exiting agreement options, change management, multi-sourcing management and roles of PMO, and other new trends in outsourcing. Also, this Version 10 of OPBOK identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical ‘make or break’ factors in any outsourcing program: • governance and defining a strategic approach to Outsourcing; • identifying and communicating business requirements; • selecting and qualifying providers; • gaining internal buy-In, creating project teams; • value assessment (value for money and return on investment). This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process. To support the application of OPBOK in organizations, the templates in Appendix A are also available as separate publication: Outsourcing Professional Body of Knowledge: OPBOK Version 10 – Templates (978 94 018 0536 0) It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field. • There is also a template available. This Template is a Word file; to be used with Microsoft Office 2010 and more recent versions. • This template is only available via Van Haren Publishing! • These Templates are additional material to the VHP publication: ISBN 978 94 018 0536 0 “a href="/9789401800006">klik hier





Outsourcing Professional Body of Knowledge - OPBOK Version 9

Author : Jane Chittenden

Publisher : Van Haren

Page : 353 pages

File Size : 38,14 MB

Release : 1970-01-01

Category : Education

ISBN : 9087537840

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Book Description

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world s economies and organizations increasingly turn to partners, often through outsourcing, to help them: better leverage what they are best at gain greater flexibility and reach, and drive down their overall business costs and risks. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 9. It identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program: governance and defining a strategic approach to Outsourcing; identifying and communicating business requirements; selecting and qualifying providers; gaining internal buy-In, creating project teams and value assessment (value for money and return on investment).This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field.



Outsourcing Professional Body of Knowledge - OPBOK Version 9

Author : IAOP

Publisher : Van Haren Publishing

Page : 0 pages

File Size : 40,55 MB

Release : 2010-06-06

Category : Education

ISBN : 9789087536138

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Book Description

Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world’s economies and organizations increasingly turn to partners, often through outsourcing, to help them: • better leverage what they are best at • gain greater flexibility and reach, and • drive down their overall business costs and risks. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 9. It identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical ‘make or break’ factors in any outsourcing program: • governance and defining a strategic approach to Outsourcing; • identifying and communicating business requirements; • selecting and qualifying providers; • gaining internal buy-In, creating project teams and • value assessment (value for money and return on investment). This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process. It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field.



Information Technology Outsourcing

Author : Suzanne Rivard

Publisher : Routledge

Page : 425 pages

File Size : 38,67 MB

Release : 2015-03-26

Category : Business & Economics

ISBN : 1317467922

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Book Description

This new volume in the "Advances in Management Information Systems" series presents the latest cutting-edge knowledge in IT outsourcing. As part of the growing business trend to outsourcing various operations, IT outsourcing both determines the governance of a vital organizational function and influences the processes of exploitation and exploration in all other functions of an enterprise. In keeping with the mission of the "AMIS" series, the editors of this volume have framed the domain of research and practice broadly. "Information Technology Outsourcing" provides leading edge research on both the variety of decisions regarding the outsourcing of IS services and the management of the relationship with service suppliers.



SIAM: Principles and Practices for Service Integration and Management

Author : Dave Armes

Publisher : Van Haren

Page : 225 pages

File Size : 12,97 MB

Release : 2015-11-23

Category : Architecture

ISBN : 9401805784

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Book Description

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments; Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers business and users; Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.



ITIL® 2011 Edition - A Pocket Guide

Author : Jan van Bon

Publisher : Van Haren

Page : 193 pages

File Size : 31,21 MB

Release : 2020-06-11

Category : Computers

ISBN : 9087539789

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Book Description

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.