Seaboard Air Line Passenger Service


Book Description

Before the coming of Amtrak in 1971, the Seaboard Air Line Railroad was long recognized as having some of the best long-distance passenger trains in the country. Billing itself as “the Route of Courteous Service” Seaboard took great pride in running trains that the public would like the first time and would want to ride again and again. This book focuses on the last decades of Seaboard’s existence. The 1930s through the late 1950s in particular witnessed many dramatic changes – the replacement of steam with diesels, the ascendancy of lightweight trains, and the last hurrah of the once-familiar local passenger train. This is a chronological account, although special treatment has been given to Seaboard’s lightweight trains, other named trains and locals.







A Practical Guide to Airline Customer Service


Book Description

A Practical Guide to Airline Customer Service is a textbook written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. A Practical Guide to Airline Customer Service is a must-read for those who seek a rewarding career in the airline industry.







Rail Passenger Service Act of 1970


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Emergency Rail Passenger Service Operating Assistance


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The Crisis in Passenger Train Service


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Committee Serial No. 89-11. Considers S. 325, to provide a 5-year Federal assistance program to passenger railroads for operating expenses; S. 1234, to allow New York and Connecticut to create a New York-Connecticut Rail Authority; and S. 348 to create a Northeast Rail Authority.




Review and Refunding of Rail Passenger Service Act


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Study of Essential Railroad Passenger Service


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