Quality Improvement Programs in ARL Libraries
Author :
Publisher : Association of Research Libr
Page : 148 pages
File Size : 27,42 MB
Release : 1993
Category : Academic libraries
ISBN :
Author :
Publisher : Association of Research Libr
Page : 148 pages
File Size : 27,42 MB
Release : 1993
Category : Academic libraries
ISBN :
Author :
Publisher :
Page : 127 pages
File Size : 32,79 MB
Release : 1993
Category : Libraries
ISBN :
Author :
Publisher : Association of Research Libr
Page : 110 pages
File Size : 34,27 MB
Release : 1998
Category : Academic libraries
ISBN :
Author :
Publisher : Association of Research Libr
Page : 40 pages
File Size : 39,57 MB
Release : 1973
Category : Academic libraries
ISBN :
Author :
Publisher : Association of Research Libr
Page : 84 pages
File Size : 41,83 MB
Release : 1998
Category : Academic libraries
ISBN :
Author : Christine Avery
Publisher : Routledge
Page : 711 pages
File Size : 25,8 MB
Release : 2002-09-11
Category : Business & Economics
ISBN : 1134840241
The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider application in service industries, government, education, and other not-for-profit agencies. A great quantity of material related to quality management has been produced in recent years, much of it by small presses, professional and trade associations, and consultants. The Quality Management Sourcebook is the first in-depth, international guide to the most useful material and sources of information. The book begins with the origins of quality management, explains how it evolved, examines its current situation, and explores the future. The book is divided into five main sections: * Introduction: General sources for information * Applications of total quality management * Focus on specific aspects of quality management * Quality in the future * Resource materials The Quality Management Sourcebook is an essential reference for everybody involved in either the theory or practice of quality management: in manufacturing, retail, banking, and insurance, the utilities industry, the transportation industry, health, education and other public services. Over 900 citations cover books, journal articles, technical reports, video training materials and software. Each is followed by a descriptive annotation. Resource materials include strategies for locating additional information; training materials; organizations; and consultants. The book concludes with a glossary of quality management terms, a name index, a title index, and a detailed subject index.
Author : Association of Research Libraries. Office of University Library Management Studies
Publisher : Association of Research Libr
Page : 44 pages
File Size : 35,90 MB
Release : 1974
Category : Academic libraries
ISBN :
Author :
Publisher :
Page : 340 pages
File Size : 21,95 MB
Release : 1998
Category : Education
ISBN :
Author : Susan Jurow
Publisher : Routledge
Page : 199 pages
File Size : 33,6 MB
Release : 2013-04-15
Category : Business & Economics
ISBN : 1135022895
Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing settings, this groundbreaking volume introduces strategies for translating TQM principles from the profit-based manufacturing sector to the library setting. Integrating Total Quality Management in a Library Setting shows librarians how to improve library services by implementing strategies such as employee involvement and training, problem-solving teams, statistical methods, long-term goals and thinking, and an overall recognition that the system (not the staff) is responsible for most inefficiencies. Total Quality Management in a Library Setting describes the principles of TQM, its origins, and the potential benefits and barriers to be expected when adopting quality management approaches in libraries. Chapters provide guidelines for planning and implementation to help libraries use total quality management to break down interdepartmental barriers and work on continuously improving library services. The contributors, who have begun to think about using or who are already using TQM in a library setting, present specific planning and implementation issues that can be put to immediate use in libraries. With this innovative book, library managers will learn that by working together on problem solving teams to address specific operational questions, and by developing a shared knowledge of problem-solving tools and techniques, staff members grow personally and gain a larger sense of organizational purpose. Other TQM methods introduced in this book include the concept of the internal customer, which teaches staff to recognize how other staff members use the results of their work, and the principle of continuous improvement, which enables libraries to set measurable goals based on quantitative performance indicators, and to monitor progress toward those goals.
Author :
Publisher : Association of Research Libr
Page : 114 pages
File Size : 48,62 MB
Release : 1999
Category : Emergency management
ISBN :