Retail Tales and Nonsense


Book Description

Who Ya Bagging For? I have been told to bag for the cashier, the other bagger, or the supervisor. But very rarely have I been told to bag for the guest. This seems funny to me. Now if they wanted to tell me to take over for the other employee or the guest(s), that would make sense, but the easy, lazy way to communicate seems to be the only way they know how. Youd think someone that has the skills to do this job would at least know the difference between bagging for the cashier, etc., and the guests




Retail Crap: Tales from the Front


Book Description

"Retail Crap: Tales from the Front" offers a humorous look at the U.S. retail industry with a particular focus on the people who work in the stores. These are the people who must deal with the American buying public. "Retail Crap" explores how self-checkout, cashless stores, online shopping, and other technology are putting retail employees out of work. It looks at the effect of shoplifting and other retail crime on honest employees and customers. Most of all, it shares first-hand accounts from retail employees about parents who lose track of their kids and blame the store, shoppers who refuse to leave at closing time, Black Friday horror stories, and countless other "tales from the front". In this hilarious follow up to author Howard Harrison's critically acclaimed Corporate Crap: Lessons Learned from 40 Years in Corporate America", Harrison shares a hilarious but compelling inside look into life as a retail worker. Harrison also is the author of two other books, "NOW They Make it Legal: Reflections of an Aging Baby Boomer", named a 2016 Reviewer's Choice by the Midwest Book Review, and "The Great Divide: Story of the 2016 U.S. Presidential Race".




Retail Hell


Book Description

From Act I: "I think you left these behind," I said, handing them to her. This happens all the time when women try to return bags they've used. Tampons, lipstick, coins, Tic Tacs, and condoms are the top treasures found. "Greasy" let out a sigh as if I were the problem. "I really don't see what the problem is here. It's none of your business what I keep in my handbag." It is when my commission is at stake! I'm not your Designer Handbag Rental Service! My name is not BagBorrowOrSteal.com! This is a place Freeman Hall, a twenty-year veteran "on the floor," knows well. While delivering side-splitting stories alongside brutally cynical commentary, Freeman recounts his most shocking experiences in Retail Hell. From the time he was attacked by a customer's four-year-old, who grabbed onto his leg like a poodle and wouldn't let go, to the day he found the fitting room walls covered in s**t, Freeman has seen and heard (smelled and felt) it all! Horrifying and hilarious, this behind-the-scenes look at what really goes on at the Big Fancy Stores is rollicking, ready-to-wear wisdom for readers everywhere.




Malled


Book Description

One woman's midcareer misadventures in the absurd world of American retail. After losing her job as a journalist and the security of a good salary, Caitlin Kelly was hard up for cash. When she saw that The North Face-an upscale outdoor clothing company-was hiring at her local mall, she went for an interview almost on a whim. Suddenly she found herself, middle-aged and mid-career, thrown headfirst into the bizarre alternate reality of the American mall: a world of low-wage workers selling overpriced goods to well-to-do customers. At first, Kelly found her part-time job fun and reaffirming, a way to maintain her sanity and sense of self-worth. But she describes how the unexpected physical pressures, the unreasonable dictates of a remote corporate bureaucracy, and the dead-end career path eventually took their toll. As she struggled through more than two years at the mall, despite surgeries, customer abuse, and corporate inanity, Kelly gained a deeper understanding of the plight of the retail worker. In the tradition of Nickel and Dimed, Malled challenges our assumptions about the world of retail, documenting one woman's struggle to find meaningful work in a broken system.







The Customer Is Not Always Right


Book Description

Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—” “But that’s not a liquid!” “Excuse me, ma’am?” “It’s not a liquid! It’s water!” Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.




Mina and Angelines Retail Stories!


Book Description

This is a two book collection. Tales From Behind the Counter:Angeline has been working at Kyle's General Store for five years. She has seen it all: crazy, stupid and even mean customers torment her on a daily basis. She has worked in over five different departments with stories for each. There is a chapter where she gives advice on how to survive retail, and shares pet peeves for the departments she has worked in. Join her down memory lane as she tells her stories about crazy customers and the stupid questions they ask. Also, if you think the customer is always right then you've never worked at a place like Kyle's before. Mina's Department Store Stories:The customer is not always right! If you have ever worked retail then this is the book for you, department store style. The customers are crazy and the situations are hilarious. It will provide you with tips on how to make a retail worker happy with you. And show you what a day is like in a department store as well as show you stories of rude, crazy and even the stupid things customers say to retail workers. Some will make you laugh and some will make you want a drink. Get ready and let's dive into the wacky world of department store stories




The New York Times Guide to the Best Children's Videos


Book Description

The only guide you'll need for choosing the best videos -- and CD-ROMS -- for your family. INCLUDES: More than 1000 entries of kid-tested and adult-approved videos currently available. Listings organized by age -- from infancy to adolescence -- as recommended by child development specialists. A wide range of categories with special attention to gender and ethnicity: Educatioinal/Instructional; Fairy Tales; Family Literature and Myth; Special Interest; Foreign Language; Holiday; Music; How-To; and Nature. Review ratings in a clear, easy-to-read format. Evaluations by panels of adults and children. Outstanding programs from independents and major studios. Ordering information, running times, and suggested retail prices. Evaluations of more than 100 CD-ROMs 500 recommended feature films for the family...and more!







Rant of a Retailer


Book Description

Rant of a Retailer outlines the true-life adventures of Macy May Marcus, a seasoned department store manager, complete with insane customers, worse employees, and one horrendous boss. This is a non-fiction humor book on the trials and the (mild) triumphs of working in retail. According to The Wall Street Journal, roughly one of every 10 Americans is employed in the retail sector. This means 30 million of you readers will be able to relate to Macy's stories of agonized fitting room explosions and the horrors of the holidays. All stories are 100% true: every crazy, silly, disastrous, bumbling, lunatic story comes straight from the linoleum-covered racetrack of a major big-box retail store. With Chapters like, "Crazy Customers Make It All Worthwhile", "Returns, or Seriously? You're Really Returning This?", or "Loss Prevention, or Don't Steal! (But if You Do, You Won't Get Caught)", plus a bonus chapter on how to actually get what you want from bored, burnt-out, unmotivated retail employees. This is a laugh-out-loud, must-have manual for anyone who works - or shops - retail!