Zero Fail


Book Description

'This is one of those books that will go down as the seminal work — the determinative work — in this field … Terrifying.' —Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on 6 January 2021 — by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today — from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgement: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. 'I will be forever grateful to them for risking their careers,' she writes, ‘not because they wanted to share tantalising gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.'




Secrets of the Secret Service


Book Description

From the author of the #1 New York Times bestseller CRISIS OF CHARACTER comes an explosive new exposé of the Secret Service. The United States Secret Service is tasked with protecting our Presidents, their families, and the complex in which they live and work. Given this important mission, world stability rests upon the shoulders of its agents. In his new book, former Secret Service officer Gary Byrne takes readers behind the scenes to understand the agency's history and today's security failings that he believes put Americans at risk The American public knows the stories of Secret Service heroism, but they don't know about the hidden legacy of problems that have plagued the agency ever since its creation. Gary Byrne says that decades of catastrophic public failures, near misses, and bureaucratic and cultural rot threaten to erode this critical organization from the inside out. Today, as it works to protect President Trump, the Secret Service stands at a crossroads, and the time needed to choose the right course is running out. Agents and officers are leaving the Secret Service in droves, or they're being overworked to the point where they lose focus on the job. Management makes decisions based on politics, not the welfare of their employees. Byrne believes that this means danger for the men and women of the Secret Service, danger for the President they protect, and danger for the nation. In this book, he shares what he has witnessed and learned about the Secret Service with the hope that the problems of this most important agency can be fixed before it's too late.




Secret Service


Book Description

“Either you can decide to compete on price alone and pray you can maintain a cost structure to generate a profit, or you can provide magical moments that create value for your guests. . . . Throughout Secret Service, DiJulius demonstrates how to transform bland customer service standards into memorable customer experiences.”— from the foreword by Bill Capodagli and Lynn Jackson, coauthors of The Disney Way and Every Business Is Show Business How many successful businesses provide the kind of unforgettable client experience that keeps customers coming back time after time and year after year? John DiJulius has built his award-winning business around a customer service approach that has earned comparisons to Disney, Nordstrom, and other legendary customer experience pioneers. In Secret Service DiJulius reveals how to develop behind-the-scenes systems that will enable your business to * develop a great corporate culture that shows in the dedication and passion of your front-line people * “go deeper” with your existing customers * turn complaints into positive experiences * make each customer feel welcome, comfortable, important, and understood. DiJulius will teach you all the techniques that have catapulted his business to the top, making him one of the most sought-after service experts in America. By quantifying and examining each phase of the Customer Experience Cycle, Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.




In the President's Secret Service


Book Description

After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time. Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service, that elite corps of agents who pledge to take a bullet to protect the president and his family. Kessler portrays the dangers that agents face and how they carry out their missions--from how they are trained to how they spot and assess potential threats. With fly-on-the-wall perspective, he captures the drama and tension that characterize agents’ lives and reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.




Standing Next to History


Book Description

Standing Next to History presents the extraordinary account of Ronald Reagan's Secret Service bodyguard with stories that will make even a diehard "West Wing" fan go speechless. Joseph Petro served for 23 years as a special agent in the United States Secret Service; eleven of them with presidents and vice presidents. For four of those years he stood by the side of Ronald Reagan. Following his career as a Navy Lieutenant, during which he patrolled the rivers and canals along the Vietnamese-Cambodian border, he worked his way up through the Secret Service to become one of the key men in charge of protecting the President. That journey through the Secret Service provides an individual look inside the most discreet law enforcement agency in the world, and a uniquely intimate account of the Reagan presidency. Engagingly, Joseph Petro tells "first hand" stories of: riding horses with the Reagans; eluding the press and sneaking the President and Mrs. Reagan out of the White House; rehearsing assassination attempts and working, then re-working every detail of the president's trips around the world; negotiating the president's protection with the KGB; diverting a 26 car presidential motorcade in downtown Tokyo; protecting Vice-President Dan Quayle at Rajiv Gandhi's funeral where he was surrounded by Yassir Arafat's heavily armed bodyguards; taking charge of the single largest protective effort in the history of the Secret Service-Pope John Paul II's 1987 visit to the United States; and being only one of three witnesses at the private meeting between President Reagan and Mikhail Gorbachev that ushered in the end of the Cold War. Joseph Petro provides an original and fascinating perspective of the Secret Service, the inner workings of the White House and a little seen view of world leaders, as a man who stood next to history.




To Be a U.S. Secret Service Agent


Book Description

The Secret Service was established after the Civil War by the Treasury Department, originally to protect American currency against counterfeiters. After the assassination of President William McKinley in 1901, Congress directed the Secret Service to protect the President of the United States. Protection remains the primary mission of the United States Secret Service. It takes a special type of individual to be a U.S. Secret Service agent, one willing to "take a bullet" to preserve the ideals on which the United States was founded. To Be a U.S. Secret Service Agent lifts the curtain for a look inside this secretive law enforcement agency, including the highly selective recruiting, the intense training, and the specialized weapons and equipment used to protect current and past Presidents, Vice Presidents, their families, and visiting heads of state.




History of the United States Secret Service


Book Description

Contains a personal narrative of L.C. Baker, an investigator and head of the National Detective Bureau (a forerunner of the U.S. Secret Service), for the United States during the U.S. Civil War.




Inside the Secret Service


Book Description

How secretive do Secret Service agents have to be? Do they protect other people besides the president? What kind of training do you need to become a Secret Service agent? These are important questions to ask if someone is interested in a career with the Secret Service, and the answers are waiting to be discovered in this fun and fact-filled reading experience. As readers explore exiting main text, sidebars, fact boxes, and graphic organizers, they learn about how a person becomes a Secret Service agent and what their day-to-day life is like in this dangerous line of work.







The Story of Secret Service


Book Description