Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition


Book Description

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization.




Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition


Book Description

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!




ITIL® 4 Create, Deliver and Support (CDS) - Your companion to the ITIL 4 Managing Professional CDS certification


Book Description

An excellent supplement to any ITIL 4 Create, Deliver and Support training course ITIL® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL® 4 Create, Deliver and Support module.




An Education in Service Management - A guide to building a successful service management career and delivering organisational successAn Education in Service Management - A guide to building a successful service management career and delivering organisational success


Book Description

An Education in Service Management – A guide to building a successful service management career and delivering organisational success IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts. ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how: Working in or with ITSM enables you to build a career that spans global industries, locations and sectors; ITSM roles vary from service desk analyst to chief technology officer or consultant; and As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.




ITIL 4 Digital and IT Strategy (DITS) - Your companion to the ITIL 4 Strategic Leader DITS certification


Book Description

This guide contains everything you need to know to pass the ITIL 4® Strategic Leader Digital and IT Strategy certificate, plus more. It covers practices and concepts that are not addressed as part of the DITS syllabus, making it ideal for newly qualified practitioners. The target audience for the DITS training and associated certification is different to some of the other ITIL training courses. The material is specifically aimed at: IT and business directors; Department heads; C-suite professionals; Leaders who are involved in digital change; and Consultants who are working with organisations that are digitally transforming. So, if you’re not in a senior role, does that mean this content isn’t for you? Absolutely not! Perhaps you aspire to a more senior role, in which case you’ll gain valuable knowledge. Ideal for self-study candidates and training participants, this guide will prove a helpful companion and a practical aid for their professional development. The majority of this book is based on the official ITIL 4: Digital and IT Strategic Leader publication and the associated DITS syllabus. It provides students with the information they need to pass the DITS exam and help them become a successful practitioner. ITIL® is a registered trade mark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.




SIAM/MSI


Book Description

In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit. SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management explains: the merits of a multi-sourced approach to outsourcing service towersthe benefits of multi-sourcing contracts with service providers for specified towershow to align multi-sourced servicesthe challenges of using a multi-sourced modelhow to determine the IT operating model (with reference to the international standards ISO 38500, ISO 38501 and ISO 38502)the different types of service integration models (ISI, ESI and ETSI), and the benefits and challenges of eachaggregating service-level performancea multi-sourcing RFP approach, taking into account structural, operational and governance requirements. If you’re thinking of moving from a single-source to a multi-source outsourcing model, SIAM/MSI – An introduction to Service Integration and Management/Multi-sourcing Integration for IT Service Management provides the answers to all of your questions.







ITIL® 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification


Book Description

An excellent supplement to any ITIL 4 High-velocity IT training course ITIL® 4 High-velocity IT (HVIT) – Your companion to the ITIL 4 Managing Professional HVIT certification is a study guide designed to help students pass the ITIL® 4 High-velocity IT module.




Service Integration and Management (SIAMѕ́Ø) Professional Body of Knowledge (BoK), Second Edition


Book Description

"The official guide for the EXIN SIAMTM Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties: Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver Service Integration and Management (SIAMTM) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAMTM Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAMTM) Foundation Body of Knowledge (BoK), Second edition. The book will appeal to: Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAMTM Professional certification Customer organizations and their staff looking for guidance when managing a multi-service provider environment Service integrators and their staff wishing to work in a SIAM ecosystem effectively Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem Consultants in service management and other frameworks who wish to expand their knowledge Prepare for your SIAMTM Professional exam and understand how SIAM can benefit your organization!"--




Handbook of Cloud Computing


Book Description

Great POSSIBILITIES and high future prospects to become ten times folds in the near FUTUREKey features Comprehensively gives clear picture of current state-of-the-art aspect of cloud computing by elaborating terminologies, models and other related terms. Enlightens all major players in Cloud Computing industry providing services in terms of SaaS, PaaS and IaaS. Highlights Cloud Computing Simulators, Security Aspect and Resource Allocation. In-depth presentation with well-illustrated diagrams and simple to understand technical concepts of cloud. Description The book "e;Handbook of Cloud Computing"e; provides the latest and in-depth information of this relatively new and another platform for scientific computing which has great possibilities and high future prospects to become ten folds in near future. The book covers in comprehensive manner all aspects and terminologies associated with cloud computing like SaaS, PaaS and IaaS and also elaborates almost every cloud computing service model.The book highlights several other aspects of cloud computing like Security, Resource allocation, Simulation Platforms and futuristic trend i.e. Mobile cloud computing. The book will benefit all the readers with all in-depth technical information which is required to understand current and futuristic concepts of cloud computing. No prior knowledge of cloud computing or any of its related technology is required in reading this book. What will you learn Cloud Computing, Virtualisation Software as a Service, Platform as a Service, Infrastructure as a Service Data in Cloud and its Security Cloud Computing - Simulation, Mobile Cloud Computing Specific Cloud Service Models Resource Allocation in Cloud Computing Who this book is for Students of Polytechnic Diploma Classes- Computer Science/ Information Technology Graduate Students- Computer Science/ CSE / IT/ Computer Applications Master Class Students-Msc (CS/IT)/ MCA/ M.Phil, M.Tech, M.S. Researcher's-Ph.D Research Scholars doing work in Virtualization, Cloud Computing and Cloud Security Industry Professionals- Preparing for Certifications, Implementing Cloud Computing and even working on Cloud Security Table of contents1. Introduction to Cloud Computing2. Virtualisation3. Software as a Service4. Platform as a Service5. Infrastructure as a Service6. Data in Cloud7. Cloud Security 8. Cloud Computing - Simulation9. Specific Cloud Service Models10. Resource Allocation in Cloud Computing11. Mobile Cloud Computing About the authorDr. Anand Nayyar received Ph.D (Computer Science) in Wireless Sensor Networks and Swarm Intelligence. Presently he is working in Graduate School, Duy Tan University, Da Nang, Vietnam. He has total of fourteen Years of Teaching, Research and Consultancy experience with more than 250 Research Papers in various International Conferences and highly reputed journals. He is certified Professional with more than 75 certificates and member of 50 Professional Organizations. He is acting as "e;ACM DISTINGUISHED SPEAKER"e;