Author : OGC - Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 22,82 MB
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310616
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
Author : Great Britain. Cabinet Office
Publisher : Stationery Office/Tso
Page : 483 pages
File Size : 12,59 MB
Release : 2011
Category : Business & Economics
ISBN : 9780113313044
This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 278 pages
File Size : 12,71 MB
Release : 2007-05-30
Category : Business & Economics
ISBN : 0113310463
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
Author :
Publisher : The Stationery Office
Page : 240 pages
File Size : 31,49 MB
Release : 2007-05-30
Category : Business & Economics
ISBN : 0113310498
This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.
Author : Anthony T. Orr
Publisher :
Page : 262 pages
File Size : 18,82 MB
Release : 2011
Category : Computer industry
ISBN : 9780113313099
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Author : Helen Morris
Publisher : John Wiley & Sons
Page : 1272 pages
File Size : 35,40 MB
Release : 2016-04-18
Category : Computers
ISBN : 111901221X
Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.
Author : Randy A. Steinberg
Publisher : Trafford on Demand Pub
Page : 238 pages
File Size : 40,41 MB
Release : 2007
Category : Computers
ISBN : 9781425140328
Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!
Author : Arjen de Jong
Publisher : Van Haren
Page : 381 pages
File Size : 50,45 MB
Release : 2007-09-09
Category : Architecture
ISBN : 9087539169
Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
Author :
Publisher :
Page : 176 pages
File Size : 12,83 MB
Release : 2016
Category :
ISBN : 9780113314935
This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 278 pages
File Size : 29,66 MB
Release : 2007-05-30
Category : Business & Economics
ISBN : 0113310455
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
