Service Strategy in Action


Book Description

In today's competitive global markets, simply making a great product is not enough. To achieve profitable growth and stand out among competitors, you must start to strategically compete through service and innovative solutions for business customers. Professors Christian Kowalkowski and Wolfgang Ulaga guide you how to shift your business from a goods-centric to a service-savvy model. The authors' proprietary twelve-step roadmap to profitable service growth will help you break out of a narrow product-centric logic and discover how to � determine if your company is "fit-for-service," � make the most of your existing services, � innovate and create value-added services and customer solutions beyond your products, � embed a true service-centric culture in your organization, � drive change and align your service strategy with corporate goals, � transform your product-centric sales force into a service-savvy sales organization, � design an organizational structure that promotes service growth, and � align your interests with distributors and partners. Kowalkowski and Ulaga's twelve-step roadmap is based on rigorous research and long-standing experience working with businesses. They have worked with hundreds of managers in industrial and professional services companies, conducted research projects, led executive workshops, and published numerous articles in scientific and managerial journals, including Harvard Business Review, among others. Here, they share not only their own insights but the lessons learned from successful case studies and years of extensive research.




Chess Strategy in Action


Book Description

Uses examples from such players as Kasparov, Kramnik, Anand, Ivanchuk, Shirov, and Morozecich to illustrate developments in chess strategy.




Strategy in Action


Book Description

How can we systemically improve the quality of classroom instruction and the learning and achievement of students? In an era when isolated examples of excellence are not good enough, we need systems that support improvement and excellence for all. This book describes how systems can effectively engage in this complex, challenging, and crucial work. The authors explore three core competencies of high-performing school systems: (1) understanding what the work is—a deep understanding of the core business of facilitating learning, a vision of what that looks like, and an awareness of where the system is in relation to that vision; (2) knowing how to do the work—a theory of action for improving instruction, a focus on key strategies, and effective alignment of resources; and (3) building the individual and organizational “habits of mind” that foster continuous improvement. Each chapter includes examples that illustrate key concepts in action, questions to spur self-assessment in key areas of competence, and tools and resources for building capacity at different levels and stages of development.




Your Strategy Needs a Strategy


Book Description

You think you have a winning strategy. But do you? Executives are bombarded with bestselling ideas and best practices for achieving competitive advantage, but many of these ideas and practices contradict each other. Should you aim to be big or fast? Should you create a blue ocean, be adaptive, play to win—or forget about a sustainable competitive advantage altogether? In a business environment that is changing faster and becoming more uncertain and complex almost by the day, it’s never been more important—or more difficult—to choose the right approach to strategy. In this book, The Boston Consulting Group’s Martin Reeves, Knut Haanæs, and Janmejaya Sinha offer a proven method to determine the strategy approach that is best for your company. They start by helping you assess your business environment—how unpredictable it is, how much power you have to change it, and how harsh it is—a critical component of getting strategy right. They show how existing strategy approaches sort into five categories—Be Big, Be Fast, Be First, Be the Orchestrator, or simply Be Viable—depending on the extent of predictability, malleability, and harshness. In-depth explanations of each of these approaches will provide critical insight to help you match your approach to strategy to your environment, determine when and how to execute each one, and avoid a potentially fatal mismatch. Addressing your most pressing strategic challenges, you’ll be able to answer questions such as: • What replaces planning when the annual cycle is obsolete? • When can we—and when should we—shape the game to our advantage? • How do we simultaneously implement different strategic approaches for different business units? • How do we manage the inherent contradictions in formulating and executing different strategies across multiple businesses and geographies? Until now, no book brings it all together and offers a practical tool for understanding which strategic approach to apply. Get started today.




Wiliam & Leahy's Five Formative Assessment Strategies in Action


Book Description

Written under the guidance and with the support of Dylan Wiliam, Kate Jones writes about five formative assessment strategies in action in the classroom, with a foreword from Professor John Hattie. Building on the highly successful work of Wiliam and Siobhan Leahy, ideas are shared and misconceptions with formative assessment are addressed with lots of practical advice. Formative assessment in action focuses on five evidence-informed strategies that the teacher can use to support their learners to make progress. Formative assessment can help both the teacher and student understand what needs to be learned and how this can be achieved. During the learning process, formative assessment can identify students' progress as well as highlighting gaps in their knowledge and understanding, therefore giving the teacher useful insight as to what feedback and instruction can be provided to continue to move learners forward. Formative assessment takes place during the learning process. It continually informs the teacher and student as to how learning can move forward as it is happening. This is different to summative assessment, which focuses on the evaluation of student learning at the end of the process. There's a range of case studies from different subjects and key stages to show how formative assessment can be embedded across a curriculum successfully.




Strategy in Action


Book Description

How can we systemically improve the quality of classroom instruction and the learning and achievement of all students? Strategy in Action describes how school systems can engage effectively in this complex, challenging, and crucial work. The authors explore three core competencies of high-performing school systems: understanding what the work is--a deep understanding of the core business of facilitating learning, a vision of what that looks like, and an awareness of where the system is in relation to that vision; knowing how to do the work--a theory of action for improving instruction, a focus on key strategies, and effective alignment of resources; and building the individual and organization "habits of mind" that foster continuous improvement. Each chapter includes examples that illustrate key concepts in action, questions to spur self-assessment, and tools and resources for building capacity at different levels and stages of development. "Strategy in Action makes a valuable contribution to our understanding of what it takes to transform our schools and support more effective learning and teaching....It emphasizes focusing resources on a few things that have the greatest potential to improve student learning, which, when done in concern, can leverage significant improvement." --from the foreword by Dr. Beverly L. Hall, superintendent, Atlanta Public Schools, and 2009 National Superintendent of the Year "Curtis and City reveal the emperor without clothes when they conclude that too many educational systems have a 'strategic plan without a strategy.' Their insights give teachers, leaders, and policymakers long-overdue relief from the tyranny of planning processes that elevate the production of documents over meaningful progress in teaching and learning. The authors challenge the common enthusiasm for multiple initiatives and replace it with remarkable focus and impact. This is a wise and important book." -- Douglas Reeves, chairman, The Leadership and Learning Center "This practical guide to developing and implementing system-level improvement strategies is a must-read for leadership teams committed to driving concrete results for all students. Through a blend of theory and real-world examples, City and Curtis draw a road map for spreading excellent teaching and learning across an entire school system." -- Stacey M. Childress, lecturer, Harvard Business School Rachel E. Curtis has worked with a variety of traditional and charter school systems on issues including district improvement strategy, leadership development, and efforts to make teaching a compelling and rewarding career. Elizabeth A. City is director of instructional strategy with the Executive Leadership Program for Educators at Harvard University and a faculty member at Boston's School Leadership Institute.




Action Strategies for Deepening Comprehension


Book Description

This book provides a wealth of enactment techniques that help students apply their social, physical, and intellectual selves to the books they read to help improve their comprehension.




Poverty Reduction Strategies in Action


Book Description

Since the inception of the HIPC Initiative, the story of the design and implementation of poverty alleviation strategies has largely been told through the filters of development partners and the Bretton Woods Institutions. Poverty Reduction Strategies in Action examines the efforts in Ghana to reduce poverty and initiate changes that it believes are essential to ensure a prosperous future for its citizens in the 21st century. It chronicles the achievements, pitfalls, and looming challenges of a government, its people, and its external partners in fashioning out and implementing anti-poverty and pro-growth policies. This edited volume, by a group of independent researchers, examines Ghana's experience: what was done, how it was done, what was left undone, the lessons learned, and fills the void in the development literature.







Concept-Based Inquiry in Action


Book Description

Create a thinking classroom that helps students move from the factual to the conceptual Concept-Based Inquiry is a framework for inquiry that promotes deep understanding. The key is using guiding questions to help students inquire into concepts and the relationships between them. Concept-Based Inquiry in Action provides teachers with the tools and resources necessary to organize and focus student learning around concepts and conceptual relationships that support the transfer of understanding. Step by step, the authors lead both new and experienced educators to implement teaching strategies that support the realization of inquiry-based learning for understanding in any K–12 classroom.




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