SUCCESSFUL HOTEL, LODGING AND RESORT MANAGEMENT
Author : MICHAEL. COLLINS
Publisher :
Page : 0 pages
File Size : 15,41 MB
Release : 2023
Category :
ISBN :
Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management
Author : Michael Collins
Publisher :
Page : 0 pages
File Size : 46,10 MB
Release : 2019-08-30
Category : Hotel management
ISBN : 9781792401527
Book Description
Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.
Hotel and Lodging Management
Author : Alan T. Stutts
Publisher :
Page : 365 pages
File Size : 15,87 MB
Release : 2005
Category : Hospitality industry
ISBN : 9781119108283
Book Description
Resorts
Author : Robert Christie Mill
Publisher : John Wiley & Sons
Page : 498 pages
File Size : 15,21 MB
Release : 2008
Category : Business & Economics
ISBN : 047174722X
Book Description
This updated second edition of ""Resorts: Management and Operation"" addresses the expansion of the resort industry and provides practical, need-to-know information on the development and management of all aspects of these properties, which include ski areas, gaming properties, cruise ships, and spas.
The Heart of Hospitality
Author : Micah Solomon
Publisher : SelectBooks, Inc.
Page : 191 pages
File Size : 36,77 MB
Release : 2016-10-11
Category : Business & Economics
ISBN : 159079379X
Book Description
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Revenue Management
Author : Robert G. Cross
Publisher : Crown Currency
Page : 289 pages
File Size : 47,49 MB
Release : 2011-04-27
Category : Business & Economics
ISBN : 0307788989
Book Description
From the man the Wall Street Journal hailed as "the guru of Revenue Management" comes revolutionary ways to recover from the after effects of downsizing and refocus your business on growth. Whatever happened to growth? In Revenue Management, Robert G. Cross answers this question with his ground-breaking approach to revitalizing businesses: focusing on the revenue side of the ledger instead of the cost side. The antithesis of slash-and-burn methods that left companies with empty profits and dissatisfied stockholders, Revenue Management overturns conventional thinking on marketing strategies and offers the key to initiating and sustaining growth. Using case studies from a variety of industries, small businesses, and nonprofit organizations, Cross describes no-tech, low-tech, and high-tech methods that managers can use to increase revenue without increasing products or promotions; predict consumer behavior; tap into new markets; and deliver products and services to customers effectively and efficiently. His proven tactics will help any business dramatically improve its bottom line by meeting the challenge of matching supply with demand.
The SAGE Handbook of Hospitality Management
Author : Roy C Wood
Publisher : SAGE
Page : 577 pages
File Size : 29,23 MB
Release : 2008-06-05
Category : Business & Economics
ISBN : 1446206424
Book Description
At last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world′s leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include: • The nature of hospitality and hospitality management • The relationship of hospitality management to tourism, leisure and education provision • The current state of development of the international hospitality business • The core activities of food, beverage and accommodation management • Research strategies in hospitality management • Innovation and entrepreneurship trends • The role of information technology The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India
Hospitality Strategic Management
Author : Cathy A. Enz
Publisher : John Wiley and Sons
Page : 704 pages
File Size : 41,91 MB
Release : 2009-04-07
Category : Business & Economics
ISBN : 047008359X
Book Description
Updated to include the current models, theories, and hospitality practices, Hospitality Strategic Management: Concept and Cases, Second Edition is a comprehensive guide to strategic management in the international hospitality industry. Author Cathy A. Enz uses the case study approach to cover current topics such as innovation, entrepreneurship, leadership, ethics, and franchising. Eight full case studies with exhibits and documents address the areas of lodging, food service, tourism e-commerce, gaming, cruise lines, and airlines, making this book ideal for executive level training courses or hospitality industry executives interested in developing their strategic management skills.
Hotel Revenue Management: From Theory to Practice
Author : Stanislav Ivanov
Publisher : Zangador
Page : 205 pages
File Size : 24,48 MB
Release : 2014-03-15
Category : Travel
ISBN : 9549278638
Book Description
This research monograph aims at developing an integrative framework of hotel revenue management. It elaborates the fundamental theoretical concepts in the field of hotel revenue management like the revenue management system, process, metrics, analysis, forecasting, segmentation and profiling, and ethical issues. Special attention is paid on the pricing and non-pricing revenue management tools used by hoteliers to maximise their revenues and gross operating profit. The monograph investigates the revenue management practices of accommodation establishments in Bulgaria and provides recommendations for their improvement. The book is suitable for undergraduate and graduate students in tourism, hospitality, hotel management, services studies programmes, and researchers interested in revenue/yield management. The book may also be used by hotel general managers, marketing managers, revenue managers and other practitioners looking for ways to improve their knowledge in the field.
Project Management in Hotel and Resort Development
Author : Margaret Huffadine
Publisher : McGraw-Hill Companies
Page : 251 pages
File Size : 11,15 MB
Release : 1993-01-01
Category : Architecture
ISBN : 9780070308701
Book Description
Hotel and resort development. It's one of the hottest, fastest-growing areas in the construction industry today, as well as one of the most creative and rewarding. But managing these unusually complex projects can pose plenty of potential headaches for the uninitiated. With the many clients on such projects who must be satisfied, the various contractors who must be dealt with, and all the different technologies that must be successfully implemented and coordinated, you need an exceptionally sophisticated and workable system of project management to pull it all together - smoothly, on time, and within budget. This book provides you with precisely that system! Drawing on the newest and most effective techniques of project management yet developed-techniques that are especially well-suited to the unique problems posed by hotel and resort development and other large commercial projects - this detailed, step-by-step guide takes you through every stage of the process. Among the many things you'll learn: how to establish market feasibility and minimize risk; how to ascertain the special functional needs of a particular hotel or resort complex and come up with an aesthetically pleasing, but cost-effective, plan to meet those needs; how to assemble a talented and smoothly functioning team, with tips on setting up clear lines of communication; how to balance the sometimes conflicting requirements of all the various clients involved - including owners, government authorities, hotel managers, and hotel users; how to conform to the constraints presented by budgetary and environmental concerns and still come up with a plan you'll be proud to put your name on; how to assure cost and quality control through every stage of the project; and how to achieve "hands-on" management of everything from the bidding process ... to procurements ... to planning and scheduling ... to liaisons with clients ... to each stage of construction ... to phase-out and completion of the project. Filled with fascinating case studies of ambitious hotel and resort projects that have been successfully and imaginatively carried out in recent years, this book is unequalled in providing expert advice on handling the complex issues you'll need to master a challenging and truly rewarding undertaking.
