Author : Madeline Bodin
Publisher : CRC Press
Page : 234 pages
File Size : 21,53 MB
Release : 2002-01-03
Category : Technology & Engineering
ISBN : 1578200954
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Author : Keith Dawson
Publisher : CRC Press
Page : 194 pages
File Size : 19,79 MB
Release : 2007-03-30
Category : Computers
ISBN : 1040158838
This book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
Author : Keith Dawson
Publisher : CRC Press
Page : 285 pages
File Size : 35,81 MB
Release : 2003-11-20
Category : Computers
ISBN : 1482295652
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Author : Brendan Read
Publisher : CRC Press
Page : 315 pages
File Size : 41,26 MB
Release : 2005-01-02
Category : Computers
ISBN : 1040159192
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f
Author : Richard Feinberg
Publisher : Purdue University Press
Page : 372 pages
File Size : 49,36 MB
Release : 2005
Category : Business & Economics
ISBN : 9781557533425
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
Author :
Publisher : Pearson South Africa
Page : 166 pages
File Size : 45,20 MB
Release : 2007
Category : Call centers
ISBN : 9781868917433
Author :
Publisher : Librix.eu
Page : 721 pages
File Size : 49,93 MB
Release :
Category :
ISBN : 8073997592
Author : United States. Joint Chiefs of Staff
Publisher :
Page : 392 pages
File Size : 47,48 MB
Release : 1979
Category : Military art and science
ISBN :
Author : Bohdan S. Wynar
Publisher :
Page : 824 pages
File Size : 12,16 MB
Release : 2003
Category : Reference books
ISBN :
1970- issued in 2 vols.: v. 1, General reference, social sciences, history, economics, business; v. 2, Fine arts, humanities, science and engineering.
Author : Ger Koole
Publisher : Lulu.com
Page : 159 pages
File Size : 39,93 MB
Release : 2013
Category : Business & Economics
ISBN : 9082017903
This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call center performance using it. The book is primarily meant for call center professionals involved in planning and business analytics, but also call center managers and researchers will find it useful. There is an accompanying website which contains several online calculators.
