Handbook for Communication and Problem-Solving Skills Training


Book Description

This book explains the principles of effective communication and demonstrates how techniques adopted from theoretical models like operant learning, classical learning, social learning, and cognitive therapy can be used to enhance the interactive and problem-solving skills of patients. These skills can help patients develop better coping mechanisms and form healthier relationships.




The Communication Problem Solver


Book Description

Learn the simple communication tools and techniques that busy yet successful managers use to constantly drive productivity and business success. Management trainer and consultant Nannette Carroll has spent her career instilling top-flight communication skills in managers to keep their staffs productive and collaborative. In this detailed guide to workplace communication, she shares her best problem-solving techniques to resolve the people issues that derail productivity and guides you through an analysis of your own communication skills to help you overcome personal roadblocks to success. The Communication Problem Solver teaches you how to: set clear expectations; ask questions that will uncover important facts; sharpen listening skills to grasp information better in every conversation; avoid imprecise judgments based on emotional reactions; provide useful feedback; encourage collaborative interactions; delegate more effectively; improve performance discussions using observable facts; and build trusting and lasting relationships. Easily accessible and packed with real-world management examples and tangible solutions to managers’ most common communication challenges, The Communication Problem Solver is the key to helping any leader immediately increase their effectiveness.




Solving Problems in Technical Communication


Book Description

The field of technical communication is rapidly expanding in both the academic world and the private sector, yet a problematic divide remains between theory and practice. Here Stuart A. Selber and Johndan Johnson-Eilola, both respected scholars and teachers of technical communication, effectively bridge that gap. Solving Problems in Technical Communication collects the latest research and theory in the field and applies it to real-world problems faced by practitioners—problems involving ethics, intercultural communication, new media, and other areas that determine the boundaries of the discipline. The book is structured in four parts, offering an overview of the field, situating it historically and culturally, reviewing various theoretical approaches to technical communication, and examining how the field can be advanced by drawing on diverse perspectives. Timely, informed, and practical, Solving Problems in Technical Communication will be an essential tool for undergraduates and graduate students as they begin the transition from classroom to career.




Problem Solving


Book Description

This book is a learner-centered and interactive text for intermediate students. It encourages students to discuss their problems and share their beliefs.




Business Communication?


Book Description




Bulletproof Problem Solving


Book Description

Complex problem solving is the core skill for 21st Century Teams Complex problem solving is at the very top of the list of essential skills for career progression in the modern world. But how problem solving is taught in our schools, universities, businesses and organizations comes up short. In Bulletproof Problem Solving: The One Skill That Changes Everything you’ll learn the seven-step systematic approach to creative problem solving developed in top consulting firms that will work in any field or industry, turning you into a highly sought-after bulletproof problem solver who can tackle challenges that others balk at. The problem-solving technique outlined in this book is based on a highly visual, logic-tree method that can be applied to everything from everyday decisions to strategic issues in business to global social challenges. The authors, with decades of experience at McKinsey and Company, provide 30 detailed, real-world examples, so you can see exactly how the technique works in action. With this bulletproof approach to defining, unpacking, understanding, and ultimately solving problems, you’ll have a personal superpower for developing compelling solutions in your workplace. Discover the time-tested 7-step technique to problem solving that top consulting professionals employ Learn how a simple visual system can help you break down and understand the component parts of even the most complex problems Build team brainstorming techniques that fight cognitive bias, streamline workplanning, and speed solutions Know when and how to employ modern analytic tools and techniques from machine learning to game theory Learn how to structure and communicate your findings to convince audiences and compel action The secrets revealed in Bulletproof Problem Solving will transform the way you approach problems and take you to the next level of business and personal success.




Practical Problem-solving Skills in the Workplace


Book Description

Problem-solving skills to identify and resolve work-related problems and improve job performance. With the increasing emphasis on initiative in the workplace, it`s essential to know how to recognize, define, and analyze problems and then develop workable solutions to correct them. This book provides all the skills needed to achieve this, including a problem-solving tree. Readers will learn how to: ¿ Evaluate your own problem-solving strengths and weaknesses ¿ Use problem-solving skills to identify and resolve work-related problems and improve your job performance ¿ Track the steps you need to solve work-related problems with the Problem-Solving Tree




Why Don't People Listen?


Book Description

First published in 1994, Hugh Mackay's Why Don't People Listen? sold 40,000 copies and became a classic on the art of successful communication. This ebook-only edition has been fully revised and updated to include a summary of the benefits and pitfalls of multi-media communication. Hugh Mackay shows us a simple yet revolutionary way to improve the quality of our relationships with our spouses, children, friends, colleagues and clients. He identifies the ten most basic laws of human communication, such as: It's not what our message does to the listener, but what the listener does with our message that determines our success as communicators. Accessible and instructive, Why Don't People Listen? is a complete guide to changing minds, improving connections and resolving conflict.




Transactional Lawyering


Book Description




Graphic Design


Book Description

"Graphic Design offers you not just theory...but practice! How? By featuring ten challenging exercises that develop, step by step, ten specific design concepts. At the same time you tackle the assignments, you master concepts essential to your success. What's more this valuable guide gives you a strong handle on typography--a critical tool in your trade--and even presents the "real world" requirements for a professional career as a graphic designer. Filled with illustrations by the author's design students, Graphic Design stimulates your imagination so that you can innovate...not merely imitate."--back cover.