The Customer Signs Your Paycheck
Author : Paul Macpaidin
Publisher :
Page : pages
File Size : 31,54 MB
Release : 2004
Category :
ISBN : 9781591966388
The Customer Signs Your Paycheck
Author : Frank Cooper
Publisher : McGraw Hill Professional
Page : 237 pages
File Size : 28,54 MB
Release : 2009-08-28
Category : Business & Economics
ISBN : 0071635637
Book Description
Positive Service Gets Positive Results—Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.
El Arroyo's Big Book of Signs Volume One
Author : Cozumel Publishing Company
Publisher :
Page : 160 pages
File Size : 21,3 MB
Release : 2017-11-15
Category : Austin (Tex.)
ISBN : 9780692979303
Book Description
The Tex-Mex restaurant's famous marquee sign, whose black letters tell a new joke to passing motorists each day, is featured in "El Arroyo's Big Book of Signs: Volume One." 158 signs to enjoy8"x8" Hardback
The Customer Signs Your Pay Check
Author : Frank J. Cooper
Publisher :
Page : 175 pages
File Size : 38,6 MB
Release : 1994-04-01
Category : Customer relations
ISBN : 9780917219023
Book Description
The Price We Pay
Author : Marty Makary
Publisher : Bloomsbury Publishing USA
Page : 305 pages
File Size : 22,23 MB
Release : 2019-09-10
Category : Health & Fitness
ISBN : 1635574129
Book Description
New York Times bestseller Business Book of the Year--Association of Business Journalists From the New York Times bestselling author comes an eye-opening, urgent look at America's broken health care system--and the people who are saving it--now with a new Afterword by the author. "A must-read for every American." --Steve Forbes, editor-in-chief, FORBES One in five Americans now has medical debt in collections and rising health care costs today threaten every small business in America. Dr. Makary, one of the nation's leading health care experts, travels across America and details why health care has become a bubble. Drawing from on-the-ground stories, his research, and his own experience, The Price We Pay paints a vivid picture of the business of medicine and its elusive money games in need of a serious shake-up. Dr. Makary shows how so much of health care spending goes to things that have nothing to do with health and what you can do about it. Dr. Makary challenges the medical establishment to remember medicine's noble heritage of caring for people when they are vulnerable. The Price We Pay offers a road map for everyday Americans and business leaders to get a better deal on their health care, and profiles the disruptors who are innovating medical care. The movement to restore medicine to its mission, Makary argues, is alive and well--a mission that can rebuild the public trust and save our country from the crushing cost of health care.
Signs of a Happy Baby
Author : William Paul White
Publisher : Morgan James Publishing
Page : 183 pages
File Size : 32,43 MB
Release : 2017-02-07
Category : Family & Relationships
ISBN : 1683502116
Book Description
“An inspirational and helpful resource for parents to help them learn how to foster early communication with their children through baby sign language” (Sabrina Freidenfelds, MPH, IBCLC, founder of Then Comes Baby). What does your baby want to say? You can find out even before your baby can verbally speak by using baby sign language. Signs of a Happy Baby gives parents everything they need to start signing with their baby, including a comprehensive dictionary with easy-to-follow photos of fun and practical American Sign Language (ASL) signs, and tips for integrating sign language into their everyday activities. Start signing with your baby now. What your baby has to say will blow you away! “Places everything you need to know about signing with your baby neatly in one place.” —Leah Busque, executive chairwoman and founder, TaskRabbit “Brimming with tips and tools for getting started with baby sign language, Signs of a Happy Baby is a practical resource for any parent who wants to know what’s going on in their baby’s mind.” —Mora Oommen, executive director, Blossom Birth Services “A smart guide that’s not only fun, but filled with research showing how baby sign language helps build your child’s language and cognitive skills, allowing your child’s thoughts and feelings to be expressed, long before verbal communication is possible. This book is a must for anyone who has or is working with a little one.” —Sheila Dukas-Janakos, MPH, IBCLC, owner of Healthy Horizons Peninsula Breastfeeding Center
Signs
Author : Laura Lynne Jackson
Publisher : Dial Press
Page : 321 pages
File Size : 13,4 MB
Release : 2019
Category : Body, Mind & Spirit
ISBN : 0399591591
Book Description
"Laura Lynne Jackson is a psychic medium and the author of the New York Times bestseller The Light Between Us. She possesses an incredible gift--the ability to communicate with loved ones who have passed, convey messages of love and healing, and impart a greater understanding of our interconnectedness. Though her abilities are exceptional, they are not unique, and that is the message at the core of this book. Understanding "the secret language of the universe" is a gift available to all. As we learn to ask for and recognize signs from the other side, we will start to find meaning where before there was only confusion, we will see light in the darkness. We may decide to change paths, push toward love, pursue joy, and engage with life in a whole new way. In Signs, Jackson is able to bring the mystical into the everyday. She relates stories of people who have experienced these uncanny revelations and instances of unexplained synchronicity, as well as those drawn from her own experience. There's the producer whose lost child appears to her as a deer that approaches her unhesitatingly at a highway rest stop; the name tag of an ER nurse that lets a terrified wife know that her husband will be okay; the Elvis Presley song that arrives at the exact time of her own father's passing; and many others. This is a book that is both inspiring and practical, deeply comforting and wonderfully motivational in asking us to see beyond ourselves to a more magnificent universal design"--
Increasing your profitability
Author : Jochen Siepmann
Publisher : Lulu.com
Page : 104 pages
File Size : 13,58 MB
Release : 2013-10-10
Category : Business & Economics
ISBN : 1304522423
Book Description
Just some of the strategies you will learn in this easy-to-understand, easy-to-implement book include, how to... - Achieve superb business success - Profitably attract more quality customers - Make your customers buy from you more often, spend more per purchase and buy from you longer - Convert your customers into raving fans who enthusiastically refer you to their family and friends - Capitalize on customers' buying motives - Determine how much you can afford to spend to get a new customer and to retain your current customers - Set you and your business apart from the competiton
Delight Your Customers
Author : Steve Curtin
Publisher : AMACOM
Page : 200 pages
File Size : 36,6 MB
Release : 2013-07-19
Category : Business & Economics
ISBN : 0814432824
Book Description
Discover the hidden ways to raise your organizations’ customer service experiences from ordinary to extraordinary. If you want to know how strong your company’s customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. The latter should be every employee’s highest priority, because when it’s not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In Delight Your Customers, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: Expressing genuine interest Offering sincere compliments Sharing unique knowledge Conveying authentic enthusiasm Providing pleasant surprises Delivering service heroics when needed Simply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn’t you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in Delight Your Customers, you can take the customer service experience you offer from ordinary to extraordinary.
The Three Signs of a Miserable Job
Author : Patrick M. Lencioni
Publisher : John Wiley & Sons
Page : 193 pages
File Size : 27,96 MB
Release : 2010-06-03
Category : Business & Economics
ISBN : 0470893990
Book Description
A bestselling author and business guru tells how to improve your job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more fulfilling. As with all of Lencioni?s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three signs of job misery and how they can be remedied. It covers the benefits of managing for job fulfillment within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni (San Francisco, CA) is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include AT&T, Bechtel, Boeing, Cisco, Sam?s Club, Microsoft, Mitsubishi, Allstate, Visa, FedEx, New York Life, Sprint, Novell, Sybase, The Make-A-Wish Foundation, and the U.S. Military Academy at West Point. Lencioni is the author of six bestselling books, including The Five Dysfunctions of a Team. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.
