The Good Client


Book Description

Criminal defense attorney Mitch Turner is awoken in the middle of the night by a message from his nerdy law school employee, Timothy Cooper, begging Mitch for help. Uncertain about the problem from Timothy's cryptic texts, Mitch Turner slips into his suit and heads over to visit Timothy, unable to imagine any reason why Timothy would be calling for help at such a late hour. Mitch arrives to find the police at Timothy's apartment and learns that Timothy's roommate was murdered. Mitch immediately retrieves Timothy from the police before they can get him to say anything more and while in the process has a run-in with his ex-girlfriend who is now a detective. Mitch takes Timothy back to his office to debrief, but not long afterward, the police show up and arrest Timothy for the murder of his roommate. There are no witnesses. There are no other suspects. The police consider it an open and shut case, but the only thing that keeps Mitch from arranging a plea bargain is his belief that his client did not do it. The deeper Mitch digs, the more he learns that his client has secrets that he wants to be kept quiet at any cost, even at the expense of going to jail for something he did not do. Mitch soon learns he must work at odds with his client to provide the best legal representation possible, going around Timothy as he fights to keep his client out of jail.If you like legal thrillers, this novel is for you. Mitch Turner is a fast-talking lawyer who takes risks where others might not. Fans of John Grisham, Michael Connelly, and Scott Turrow will enjoy this story. Pick up your copy today!Sneak Peek: I sent the message and tried to figure out what my next step ought to be. I had intentionally not asked for details but I needed to know what I was walking into.The communications should be privileged, but I wasn't going to trust to that, especially not in the heat of the moment.If the fool had thought to encrypt his phone this might have been easier. My instruction to password protect his phone had been done more to protect me than him. If it wasn't encrypted it was already too late.From now on I was going to require every employee to encrypt their phone. Of course, I expected this would be the first and last time I would ever have an employee call me for criminal defense work."Ok. What next?" Timothy sent as a text."Our communications should be privileged," I texted back, "assuming you want me to be your attorney. Are you retaining my services as your attorney?"The message came back instantly. "Yes.""In a typical situation I would have you pay a retainer and sign an agreement, but we do not have time. We will go over the details later. I am assuming you are willing to pay. Correct?"While this might have seemed a little self-serving, I just wanted to make sure that I had evidence to back me up if I needed to prove an attorney-client relationship had formed. What I had already done should have been sufficient, but I liked to be thorough."I will pay whatever I can. My dad can wire you the retainer.""Please be succinct in response to my next question. Assume the cops will read it so admit nothing."I waited."What are we dealing with here?" I sent a moment later.It was a minute or two before Cooper replied."My roommate is dead on his bed. Somebody blew out his brains."




The Effective Client


Book Description

Have you ever wondered what designers and builders really think about their clients, or why it matters? David Skuodas spent the past several years asking vendors in the construction industry the following question: "Why does it matter to be a good client?" Skuodas interviewed over 50 consultants, contractors, and client project managers about this topic. He asked them what differentiates a good client from a bad client, and how the client affects the cost, schedule, and quality of a project. He also asked vendors what conditions allow them to do their best work, and conversely, what might an owner do that makes it difficult for vendors to do their jobs effectively? This book allows you to peek behind the curtain and find out how designers and builders really differentiate between good and bad clients. You will learn how client behavior affects the price and quality of work - and even how designers and builders choose their clients. That's right, just because you have a project to bid doesn't anybody has to bid it. This book offers practical advice on how you can improve your standing with designers and builders so you can become a client of choice. Make no mistake: owners are in competition with each other for a very limited pool of capable designers and builders. Being a desirable customer is smart business, this book will show you how.




Dear Client


Book Description

In a world where every business, brand, product, and service needs a strong visual identity, it’s critical for clients and creative professionals to work together. And the key to success, as with any relationship, is communication. In Dear Client, award-winning graphic designer Bonnie Siegler offers an invaluable step-by-step guide to how to talk so creatives will listen, and how to listen when creatives talk. Written as a series of honest, friendly lessons—“Know What You Like,” “Decide Who Will Decide,” “Focus Groups Suck,” “Don’t Say ‘Make It Yellow,’ Say ‘Make It Sunny,’” “Serve Lunch During Lunchtime Meetings”—it shows exactly how to deal with the subjectivity, emotional pitfalls, and occasional chaos of a creative partnership. Here’s how to articulate your visual goals and set a clear, consistent direction. How to give feedback that works and avoid words that inhibit creative thinking. How to be open to something you didn’t imagine. And most of all, how to have fun, save money, and get the results you want.




The Art of Client Service


Book Description

A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.




An Innocent Client


Book Description

Burned out defense attorney Joe Dillard, against his better judgment, takes the case of Angel Christian, a waitress in a strip club, who is accused of stabbing a preacher to death in a Tennessee motel--a case that is linked to his own deeply troubled sister and a vindictive detective. Original.




Connecting with Clients


Book Description

CLIENT RELATIONSHIPS Finding some clients difficult to understand? Confused when they say one thing but mean another? Need better, more useful feedback? Sometimes feel on the back-foot? Have trouble managing client expectations? Wonder why they seem impossible to please? Concerned about being blind-sided by unexpected client loss? THIS BOOK IS YOUR LIFELINE Connecting with Clients contains new ideas derived from the world’s leading relationship experts Insights from over 500,000 pieces of client feedback worldwide With tips and guidance from an adman, organisational change agent, couples’ counsellor and co-founder of The Client Relationship Consultancy Dip into short chapters and discover a valuable insight on every page REJUVENATE YOUR CLIENT RELATIONSHIPS With the help of this book, you will be able to: Evaluate your client relationships and diagnose issues Recognise your part in a problem Obtain useful and clear feedback Understand, relate to and communicate with your clients Manage yourself and your team members Get the best from your clients so that they get the best from you CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.




The Client-Centered Law Firm


Book Description

The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today's law firms. In The Client-Centered Law Firm, Clio cofounder Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren't opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.




The Great Client Partner


Book Description

There's no such thing as a "natural leader." Great leaders have a set of abilities essential to working with and inspiring others, including trust building, persuasion, time management, principled negotiating, and active listening. All of these soft skills can be learned-and Jared Belsky, one of the country's leading digital marketing CEOs, can show you how.The Great Client Partner is your guide to honing your soft skills to complement your technical expertise, making you ready to lead large teams, innovate, and build trust with your clients and internal and external stakeholders. When you master this rare combination of hard and soft skills, there's no limit to how far your career can go. This book is your key to successful client relationships and incredible upward career mobility.




The Victim's Wife


Book Description

A MYSTERIOUS WIDOW...Criminal defense attorney Mitch Turner loves a challenge and is always determined to see that justice is done. He also has more cases than he can handle, but when the mysterious and grief-stricken Penny Moyer enters his office one afternoon, right as he is in the middle of working on a tight deadline, the story she tells intrigues him.With her husband murdered just the night before and his business associate Mason Harwood now charged for the crime, Penny is convinced Mason was set up for the job by the manipulative Vivian Fuger, another business partner.A MANIPULATIVE BUSINESS PARTNER...With little to go on other than Penny's hunch, Mitch is intrigued enough to look into the case, tempted by her offer to pay double his usual fee. But as he digs deep into the murk of her allegations, it becomes clear that all is not as it seems, and the identity of the true villain is shrouded in secrecy.MITCH TURNER'S SEARCH FOR JUSTICE.Now Mitch's good name and his solid reputation could be on the line as a finely tuned plot is carefully untwined. He knows that one mistake or one wrong decision could spell disaster for him and his firm, but the will to see justice done is too powerful to ignore.Can Mitch uncover the real killer and save himself from ridicule? Or has he finally encountered a mind that is more capable than his own?Pick up your copy today to find out!Sneak Peek"She's in tears," Denise whispered. "I think she needs some real help."If Denise was hoping to convince me, she was going about it the wrong way. The last thing I needed right now was some random walk-in bubbling over with grief while I had a motion that I was concerned about getting filed."Did she say what it was about?" I finally asked, trying to keep the irritation from showing in my voice but only half succeeding."No, she didn't."I hesitated, wondering if I even wanted to take on another case at the moment. I had a full docket, so to speak, more work than I really needed. I supposed it was a good thing that I was so busy that I had the option of turning down cases.A sob came through the phone, and my heart wrenched.Why did I have to hear her cry? My instinct had been to tell Denise to send the person to somebody else, but that gut-wrenching sound was going to haunt me the rest of the afternoon unless I did something about it.I glanced at my watch again, and even though it was a significant motion that I still had not thoroughly researched, I knew now that my only way out was to meet with the woman and handle it from there. My conscience would not allow me to do otherwise at this point."Mitch, are you there?" Denise asked."Send her in. I'll talk to her for a minute."




Clients from Hell: A Collection of Anonymously-Contributed Client Horror Stories from Designers


Book Description

A cult phenomenon among those who work in graphic, print and web design - and those lucky enough to have discovered the namesake blog - Clients From Hell has been bringing readers to tears with its unbelievable and always hilarious anecdotes from the twenty and thirty-somethings on the frontlines of design.In print for the first time, this collection brings together the same type of original stories that make the blog a hit and exposes the designer's trade for what it really is: new, misunderstood and often unappreciated. Read the quotes, bizarre requests and elaborate communication failures that are all part of the daily life of working with clients.With anonymous submissions from over a thousand creative freelancers, Clients From Hell sheds an insider's perspective on difficult - and all-too-often irrational and insane - interactions with clients.Anyone who has ever worked with clients may find these tales frighteningly familiar. New designers may think twice about their chosen profession - or at least find relief in the fact that they're not alone in absurd client interactions. And non-designers? Well, they'll just feel grateful - while they laugh and discover the new and uncharted territory of miscommunication.




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