The Information Front


Book Description

In wartime, capturing the hearts and minds of the citizenry is arguably as important as victory on the battlefield. The Information Front explores the Canadian military’s use of public relations units to manage news during the Second World War. These specialized units were responsible for providing sufficient and positive news coverage to Canadians at home. This fascinating study traces the transformation of an emergent PR organization into an efficient publicity machine. It also scrutinizes news coverage and PR activities during major Canadian operations at Dieppe, Sicily, and Normandy to reveal how the military used censorship and propaganda to rally support for the war effort.




The Information Front


Book Description







On the Front Line


Book Description

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments—such as variance in authority relations and division of labor—as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.




How to Lose the Information War


Book Description

Since the start of the Trump era, the United States and the Western world has finally begun to wake up to the threat of online warfare and the attacks from Russia, who flood social media with disinformation, and circulate false and misleading information to fuel fake narratives and make the case for illegal warfare. The question no one seems to be able to answer is: what can the West do about it? Central and Eastern European states, including Ukraine and Poland, however, have been aware of the threat for years. Nina Jankowicz has advised these governments on the front lines of the information war. The lessons she learnt from that fight, and from her attempts to get US congress to act, make for essential reading. How to Lose the Information War takes the reader on a journey through five Western governments' responses to Russian information warfare tactics - all of which have failed. She journeys into the campaigns the Russian operatives run, and shows how we can better understand the motivations behind these attacks and how to beat them. Above all, this book shows what is at stake: the future of civil discourse and democracy, and the value of truth itself.




Front Desk (Front Desk #1) (Scholastic Gold)


Book Description

Inside Out and Back Again meets Millicent Min, Girl Genius in this timely, hopeful middle-grade novel with a contemporary Chinese twist. Winner of the Asian / Pacific American Award for Children's Literature!* "Many readers will recognize themselves or their neighbors in these pages." -- Kirkus Reviews, starred reviewMia Tang has a lot of secrets.Number 1: She lives in a motel, not a big house. Every day, while her immigrant parents clean the rooms, ten-year-old Mia manages the front desk of the Calivista Motel and tends to its guests.Number 2: Her parents hide immigrants. And if the mean motel owner, Mr. Yao, finds out they've been letting them stay in the empty rooms for free, the Tangs will be doomed.Number 3: She wants to be a writer. But how can she when her mom thinks she should stick to math because English is not her first language?It will take all of Mia's courage, kindness, and hard work to get through this year. Will she be able to hold on to her job, help the immigrants and guests, escape Mr. Yao, and go for her dreams?Front Desk joins the Scholastic Gold line, which features award-winning and beloved novels. Includes exclusive bonus content!




Living in Information


Book Description

Websites and apps are places where critical parts of our lives happen. We shop, bank, learn, gossip, and select our leaders there. But many of these places weren’t intended to support these activities. Instead, they're designed to capture your attention and sell it to the highest bidder. Living in Information draws upon architecture as a way to design information environments that serve our humanity.




Making Essential Choices with Scant Information


Book Description

An in-depth look at how to improve decisions on major projects at the concept stage, when there is scant information available. This book describes how to evaluate judgemental information. It looks at how scant information can actually be a strength, and can help establish a broad overall perspective.




Ukraine


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The Front Steps Project


Book Description

People magazine's top reason for Hope in America. Curated from a grassroots social movement, The Front Steps Project is an inspiring, uplifting portrait series capturing how people coped with living in isolation during the COVID-19 pandemic. The Front Steps Project™ demonstrates that even in the most challenging of circumstances, kindness, love, courage, and hope exist to build, bind, and connect communities around the globe. Created on March 18, 2020, The Front Steps Project™ began when friends Kristen Collins and Cara Soulia sought out to unite their neighbors through photographs of life in quarantine. In addition to incorporating work from other local photographers, the women traveled to neighborhoods around Needham, Massachusetts to photograph residents in front of their homes in exchange for donations to their local food pantry. Within days, #TheFrontStepsProject became a grassroots social mission, connecting thousands of people across the globe and raising over $3,250,000 for vital non-profit organizations and local businesses including food pantries, frontline workers, homeless and animal shelters, hospitals and so much more. Through their noble efforts, hundreds of thousands of images and stories of love, sacrifice, compassion, kindness, perseverance, and – ultimately hope – flooded social media. Featured on Good Morning America, The Today Show, People Magazine, The Wall Street Journal, The Boston Globe and more, The Front Steps Project brings communities together virtually, despite being – and maybe feeling – isolated. The Front Steps Project contains over 400 photographs and dozens of stories of families during the COVID-19 pandemic. This heartwarming keepsake commemorates a massive effort of courage, unity, and goodwill. As a tribute to the good work of The Front Steps Project, a portion of book sales will be donated to The United Way to help people impacted by the pandemic.