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ITIL Foundation Exam Study Guide

Author : Liz Gallacher

Publisher : John Wiley & Sons

Page : 420 pages

File Size : 41,75 MB

Release : 2012-08-15

Category : Computers

ISBN : 1119943647

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Book Description

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.



ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition

Author : Claire Agutter

Publisher : IT Governance Ltd

Page : 211 pages

File Size : 27,81 MB

Release : 2020-04-28

Category : Computers

ISBN : 1787782204

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Book Description

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.



IT Service Management Foundation Practice Questions

Author : Tony Gannon

Publisher : BCS, The Chartered Institute

Page : 101 pages

File Size : 17,87 MB

Release : 2009-10-15

Category : Business & Economics

ISBN : 1906124442

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Book Description

The most authoritative guide to preparing for the ITIL(R) V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points. The book utilises the experience of three members of the ISEB examination panel. An ITIL(R) Licensed Product.



ITIL Intermediate Certification Companion Study Guide

Author : Helen Morris

Publisher : John Wiley & Sons

Page : 1272 pages

File Size : 36,42 MB

Release : 2016-04-18

Category : Computers

ISBN : 111901221X

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Book Description

Complete, detailed preparation for the Intermediate ITIL Service Lifecycle exams ITIL Intermediate Certification Companion Study Guide is the ultimate supporting guide to the ITIL Service Lifecycle syllabus, with full coverage of all Intermediate ITIL Service Lifecycle exam objectives for Service Operation, Service Design, Service Transition, Continual Service Improvement, and Service Strategy. Using clear and concise language, this useful companion guides you through each Lifecycle module and each of the process areas, helping you understand the concepts that underlie each skill required for certification. Illustrative examples demonstrate how these skills are applied in real-life scenarios, helping you realize the importance of what you're learning each step of the way. Additional coverage includes service strategy principles and processes, governance, organization, implementation, and technology considerations, plus guidance toward common challenges and risks. ITIL is the most widely adopted approach for IT Service Management in the world, providing a practical, no-nonsense framework for identifying, planning, delivering, and supporting IT services to businesses. This study guide is the ultimate companion for certification candidates, giving you everything you need to know in a single informative volume. Review the information needed for all five Lifecycle exams Examine real-life examples of how these concepts are applied Gain a deeper understanding of each of the process areas Learn more about governance, organization, implementation, and more The Intermediate ITIL Service Lifecycle exams expect you to demonstrate thorough knowledge of the concepts, processes, and functions related to the modules. The certification is recognized around the world as the de facto standard for IT Service Management, and the skills it requires increase your value to any business. For complete, detailed exam preparation, ITIL Certification Companion Study Guide for the Intermediate ITIL Service Lifecycle Exams is an invaluably effective tool.



ITIL Foundation Essentials

Author : Claire Agutter

Publisher : IT Governance Publishing

Page : 140 pages

File Size : 12,94 MB

Release : 2012-09-06

Category : Business & Economics

ISBN : 1849284008

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Book Description

ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.



IT Service Management

Author : Ernest Brewster

Publisher : BCS, The Chartered Institute for IT

Page : 241 pages

File Size : 31,23 MB

Release : 2012-05-08

Category : Business & Economics

ISBN : 1906124930

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Book Description

ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL(R) licensed product.



Become ITIL® 4 Foundation Certified in 7 Days

Author : Abhinav Krishna Kaiser

Publisher : Apress

Page : 453 pages

File Size : 30,37 MB

Release : 2020-11-26

Category : Computers

ISBN : 9781484263600

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Book Description

Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry



The IT Service Management Foundation Exam Guide

Author : Michael Scarborough

Publisher : Resulta Group LLC

Page : 172 pages

File Size : 40,12 MB

Release : 2010-12-10

Category : Business & Economics

ISBN : 0982993404

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Book Description

The IT Service Management Foundation Exam Guide is a practically oriented guide to passing the ITIL v3 Foundation exam. It is designed to work as a supplement to an instructor-led training class or as a tool for self-study.



ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition

Author : Claire Agutter

Publisher : IT Governance Publishing Ltd

Page : 79 pages

File Size : 26,23 MB

Release : 2020-04-14

Category : Computers

ISBN : 1787782158

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Book Description

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.



IT Service Management

Author : John Sansbury

Publisher : BCS, The Chartered Institute for IT

Page : 226 pages

File Size : 22,14 MB

Release : 2016-03-21

Category : BUSINESS & ECONOMICS

ISBN : 9781780173184

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Book Description

Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.