Clark Howard's Consumer Survival Kit


Book Description

This enlarged edition of the bestselling consumer guide points readers to safer, smarter purchases and investments across the nation. Whether consumers are choosing a 401(k) plan, buying a used car or home, obtaining a credit report, or hoping to avoid a ripoff, this lively workbook is a true survival kit for anyone insisting on real value for the money.




The Customer Service Survival Kit


Book Description

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot. By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. In The?Customer Service Survival Kit, you’ll find tangible tips and tricks to help you discover: how to lean into criticism, how to avoid trigger phrases that can make bad situations worse, the secret to helping people feel heard, how to safely deliver bad news, and how to become immune to intimidation--among many other skills. The Customer Service Survival Kit recognizes that the worst customer situations demand more of front-line employees than good intentions and the right attitude. With the help of these valuable insights, lessons, and indispensable problem-solving tools, your organization holds the key to radically improving its customer service reputation.




The Survival Kit


Book Description

After her mother dies, sixteen-year-old Rose works through her grief by finding meaning in a survival kit that her mother left behind.




Survival Kit


Book Description

Survival Kit: 5 Keys to Effective Spiritual Growth helps new and growing Christians understand and deal with conflicts between old and new patterns of thoughts and habits. It also helps believers develop a regular pattern of quiet time, prayer, Bible study, and Scripture memorization. Includes a small-group discussion guide and one-to-one counselor's guide. (6 sessions).




A Survival Kit for the Hereafter


Book Description

Ms. Silbert, who is a rabbi, opera singer and psychic, brings her unique outlook to the one subject which confronts and enthralls us all: the hereafter.




The Business Survival Kit


Book Description

***SUNDAY TIMES BESTSELLER*** With straightforward, heart-felt advice, The Business Survival Kit guides you to a thriving business while nurturing your humanity -- Marie Forleo, #1 NY Times bestselling author of Everything is Figureoutable This book will help you make clearer, smarter, braver decisions in all areas of your life -- Emma Gannon, author of The Multi-Hyphen Method Starting a business isn't easy. In fact, it can be scary, exhausting and demoralising. When it finally takes off, even though you're fulfilling a lifelong dream, it can be a struggle to keep up with the rest of your life. How can you cope with the inevitable stresses and strains along the way? In The Business Survival Kit, serial entrepreneurs Byron Cole and Bianca Miller-Cole prepare you for the ride of your life. With straight-talking advice and insights from leading experts it will help you answer the fundamental question of whether you can handle being an entrepreneur in the first place and then help you navigate the inevitable ups and many downs that go hand in hand with that decision. Learn how to: *Cope with stress, anxiety and uncertainty *Build your confidence and tackle impostor syndrome *Maintain a healthy work/life balance *Build strong networks and nurture your personal relationships *And stay motivated (even in the midst of failure)




The Actor's Survival Kit


Book Description

The third edition of The Actor's Survival Kit gives the actor fresh research and today's experience, new lists of country-wide contacts, and input from current success stories.




Survival Kit for New Teachers


Book Description




Survival Kit for New Christians - Basic English


Book Description

Survival Kit for New Christians - Basic English helps new believers in Jesus Christ as Savior understand and win over problems in their lives. Also helps them learn to have quiet time, prayer, Bible study, and to do Bible memory. Can be used by one or two persons, or for group study.




3/4-inch Videocassettes


Book Description