Ombudsmen


Book Description

Part of Butterworths 'Law in Context Series', this is a description and evaluation of the UK public sector ombudsman system, focusing on the Parliamentary, Health Service and Local Government ombudsmen in England. It also covers the public sector ombudsmen in Scotland, Wales and Northern Ireland.







Banking Theory and Practice, 21th Edition


Book Description

Banking Theory and Practice covers the entire gamut of topics in the field of banking–from its evolution to the latest trends. The Indian banking system is undergoing unprecedented changes as a result of new legislations and reforms in response to the contemporary needs. The present edition has kept pace with these developments, including the changes in legislation, growing globalization of banking, as well as the expansion of the banking business to meet the needs of customers for a wider range of services. The book, which was initially aimed to serve the needs of undergraduate students, has over the years deepened and widened in both scope and contents. It is now an essential resource not only for undergraduate students, but also for professional bankers and those who pursue more advanced and practically oriented studies on the subject. KEY FEATURES • Subject matter thoroughly revised and statistical data updated • Covers the move towards universal banking, virtual banking, green banking • Includes flexi bank accounts and speed clearing • Covers Banking Laws (Amendment) Act, 2011 • A new chapter on Financial Stability, especially in the Indian context • Covers changes in the operating procedure of monetary policy • Payments and settlement system and its development in India, including introduction of NEFT, CTS, National ECS, MICR cheques and RTGS • Learning objectives at the beginning of each chapter • Summary and review questions at the end of each chapter




FINANCIAL MARKETS, INSTITUTIONS, AND FINANCIAL SERVICES


Book Description

Today, with the financial sector experiencing an unprecedented boom due to a variety of factors such as liberalisation, globalisation and consumer spending, the subject of this book has become more important than ever before. And this book compresses, within the covers of a single volume, the entire gamut of financial markets, institutions and financial services. Divided into three parts— Part I on Financial Markets deals with different Indian and global money markets, and primary and secondary markets. It also covers stock exchanges and their trade mechanism, foreign exchanges, as well as capital markets and their regulations; Part II, Financial Institutions covers diverse banking and non-banking institutions and their legislation; Part III, Financial Services discusses about the financial services which include mutual funds, lease financing, securitisation, and credit and debit cards. KEY FEATURES : A unique attempt to comprehensively analyse, within a single volume, the working of the three pillars of the financial system—financial markets, financial institutions, and financial services. Gives updated and latest financial data and related information on the subject. Provides tables and diagrams to illustrate the concepts, and questions (short answer and long answer/essay type) to test the comprehension skills of the students. Intended primarily as a text for the undergraduate and postgraduate students of Commerce, this accessible text will prove to be extremely useful also for the postgraduate students of Management, Economics, as well as for competitive examinations. In addition, it will be a ready reference for Chartered Accountants and all those who would like to acquaint themselves with Indian banking and capital market.




Insurance Law and the Financial Ombudsman Service


Book Description

Insurance Law and the Financial Ombudsman Service is an in depth look at the workings and insurance decisions of the Financial Ombudsman Service. The book analyses how the Ombudsman Service decides insurance cases and compares its approach to that of a court. This book sets out the rules, procedure and approach of the Ombudsman Service, succinctly summarises the relevant insurance law and compares and analyses it against a comprehensive review of material about insurance complaints gathered since the formation of the Ombudsman Service in 2001.




Strengthening Ombudsman and Human Rights Institutions in Commonwealth Small and Island States


Book Description

This book looks at accountability, privatisation of government functions, the complaint handling process, systematic investigations, compliance issues and management concerns. It provides Caribbean case studies placed within a larger international context, illustrating the experience of developing small and island states in general. Issues and strategies relating to human rights protection and promotion in the Caribbean by ombudsman and related human rights issues are also explored. Published by the Commonwealth Secretariat in collaboration with the International Ombudsman Institute.







Consumer Protection in Financial Services


Book Description

The question of how financial services should be regulated in the interests of consumers has never been more topical. The structure of the financial services industry is changing rapidly and the need for the law to keep pace with these changes has never been greater. This book examines the role of the law in the protection of the consumer, in particular the ways in which the law is, and could be, used to protect consumers when purchasing financial services. A prominent panel of contributors first examines the role of the European Union and the ombudsmen schemes operating in the United Kingdom in improving consumer protection. Eight expert papers present a detailed analysis of aspects of the various legal mechanisms protecting consumers in the banking, financial services, investments and insurance industries. The final part of the book is concerned with the important and controversial area of consumer credit. This unique work is a welcome contribution to a rapidly developing area of law, which has so far received little attention from commentators. It will be of great interest to those at the cutting edge of banking, financial services and consumer law, whether practicing lawyers or in-house counsel, and all those involved in advising consumers.