The Price of Experience


Book Description

London 1962In the midst of the Cuban Missile Crisis and the onslaught of Beatle Mania, a young woman swaps a solitary home shared with a shell-shocked war veteran father, for university in the north of England. While there she meets mysterious Professor Fielding and the enigmatic Doctor Porter, two men who will change her life forever. The Price of Experience is a coming of age tale about love, survival and sacrifice set against the backdrop of war, it tells the story of three very different lives irrevocably altered by one very simple choice..




The Price of Experience


Book Description

Writer and political activist Mike Marqusee was diagnosed with multiple myeloma, a type of blood cancer, in the summer of 2007. At first, disinclined to share his misery with others, he was reluctant to write about his illness. But he then came to realize that doing so provided a precious continuity with his life as a writer before contracting the disease, and a way of reaching out to a wider world that the illness made physically less accessible. Writing allowed him to address what he saw as a variety of insidious platitudes that surround cancer, often connected to the individualistic idea that the sufferer must be brave in battling the disease, with the inevitable corollary that those who succumb have, in some measure, brought it on themselves. And so Marqusee begins to write about his illness. Not just his own symptoms and feelings, but the responses of friends to the news that he is ill and the way these reflect broader social attitudes towards the sick. He describes the political struggles occurring in St Bartholomew’s, the London hospital that cares for him, and the crisis in Britain’s National Health Service (NHS) more generally, at a time of harrowing cutbacks. Big Pharma, whose drugs keep Marqusee alive but are sold to the NHS at prices reflecting the power and greed of a ruthless extortionist, is the subject for particularly astringent scrutiny. The observations about cancer in these pages are never trite or sentimental. They are acute, moving, impassioned and political. And they convey important, shared truths, both personal and social, about an illness that will affect one in three people in the course of their lives.




Songs of Innocence


Book Description




The Price of Experience


Book Description

When it first came to the public's attention in the fall of 1986, the story of the Billionaire Boys Club and its leader, Joe Hunt, a young man labeled by his prosecutor a "yuppie Charles Manson", was splashed across headlines and TV screens throughout the nation. The story's surface of rich kids, flagrant excess, and multiple murders fascinated the American public, but deeper truths lay buried beneath the intricate details of a saga so complex that neither its scope nor its implications could be clearly discerned - that is until now. Eight years in the making, The Price of Experience finally reveals, in an utterly gripping narrative, the whole story.




Inner Experience and Neuroscience


Book Description

A proposal for merging a science of human consciousness with neuroscience and psychology. The study of consciousness has advanced rapidly over the last two decades. And yet there is no clear path to creating models for a direct science of human experience or for integrating its insights with those of neuroscience, psychology, and philosophy. In Inner Experience and Neuroscience, Donald Price and James Barrell show how a science of human experience can be developed through a strategy that integrates experiential paradigms with methods from the natural sciences. They argue that the accuracy and results of both psychology and neuroscience would benefit from an experiential perspective and methods. Price and Barrell describe phenomenologically based methods for scientific research on human experience, as well as their philosophical underpinnings, and relate these to empirical results associated with such phenomena as pain and suffering, emotions, and volition. They argue that the methods of psychophysics are critical for integrating experiential and natural sciences, describe how qualitative and quantitative methods can be merged, and then apply this approach to the phenomena of pain, placebo responses, and background states of consciousness. In the course of their argument, they draw on empirical results that include qualitative studies, quantitative studies, and neuroimaging studies. Finally, they propose that the integration of experiential and natural science can extend efforts to understand such difficult issues as free will and complex negative emotions including jealousy and greed.




The Experience Economy


Book Description

This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.




The Effortless Experience


Book Description

Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.




The Ten Principles Behind Great Customer Experiences


Book Description

Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.




Nickel and Dimed


Book Description

The New York Times bestselling work of undercover reportage from our sharpest and most original social critic, with a new foreword by Matthew Desmond, author of Evicted Millions of Americans work full time, year round, for poverty-level wages. In 1998, Barbara Ehrenreich decided to join them. She was inspired in part by the rhetoric surrounding welfare reform, which promised that a job—any job—can be the ticket to a better life. But how does anyone survive, let alone prosper, on $6 an hour? To find out, Ehrenreich left her home, took the cheapest lodgings she could find, and accepted whatever jobs she was offered. Moving from Florida to Maine to Minnesota, she worked as a waitress, a hotel maid, a cleaning woman, a nursing-home aide, and a Wal-Mart sales clerk. She lived in trailer parks and crumbling residential motels. Very quickly, she discovered that no job is truly "unskilled," that even the lowliest occupations require exhausting mental and muscular effort. She also learned that one job is not enough; you need at least two if you int to live indoors. Nickel and Dimed reveals low-rent America in all its tenacity, anxiety, and surprising generosity—a land of Big Boxes, fast food, and a thousand desperate stratagems for survival. Read it for the smoldering clarity of Ehrenreich's perspective and for a rare view of how "prosperity" looks from the bottom. And now, in a new foreword, Matthew Desmond, author of Evicted: Poverty and Profit in the American City, explains why, twenty years on in America, Nickel and Dimed is more relevant than ever.




Atlas of the Heart


Book Description

#1 NEW YORK TIMES BESTSELLER • In her latest book, Brené Brown writes, “If we want to find the way back to ourselves and one another, we need language and the grounded confidence to both tell our stories and be stewards of the stories that we hear. This is the framework for meaningful connection.” Don’t miss the five-part HBO Max docuseries Brené Brown: Atlas of the Heart! In Atlas of the Heart, Brown takes us on a journey through eighty-seven of the emotions and experiences that define what it means to be human. As she maps the necessary skills and an actionable framework for meaningful connection, she gives us the language and tools to access a universe of new choices and second chances—a universe where we can share and steward the stories of our bravest and most heartbreaking moments with one another in a way that builds connection. Over the past two decades, Brown’s extensive research into the experiences that make us who we are has shaped the cultural conversation and helped define what it means to be courageous with our lives. Atlas of the Heart draws on this research, as well as on Brown’s singular skills as a storyteller, to show us how accurately naming an experience doesn’t give the experience more power—it gives us the power of understanding, meaning, and choice. Brown shares, “I want this book to be an atlas for all of us, because I believe that, with an adventurous heart and the right maps, we can travel anywhere and never fear losing ourselves.”




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