Secrets of the Secret Service


Book Description

From the author of the #1 New York Times bestseller CRISIS OF CHARACTER comes an explosive new exposé of the Secret Service. The United States Secret Service is tasked with protecting our Presidents, their families, and the complex in which they live and work. Given this important mission, world stability rests upon the shoulders of its agents. In his new book, former Secret Service officer Gary Byrne takes readers behind the scenes to understand the agency's history and today's security failings that he believes put Americans at risk The American public knows the stories of Secret Service heroism, but they don't know about the hidden legacy of problems that have plagued the agency ever since its creation. Gary Byrne says that decades of catastrophic public failures, near misses, and bureaucratic and cultural rot threaten to erode this critical organization from the inside out. Today, as it works to protect President Trump, the Secret Service stands at a crossroads, and the time needed to choose the right course is running out. Agents and officers are leaving the Secret Service in droves, or they're being overworked to the point where they lose focus on the job. Management makes decisions based on politics, not the welfare of their employees. Byrne believes that this means danger for the men and women of the Secret Service, danger for the President they protect, and danger for the nation. In this book, he shares what he has witnessed and learned about the Secret Service with the hope that the problems of this most important agency can be fixed before it's too late.




Zero Fail


Book Description

NEW YORK TIMES BESTSELLER • “This is one of those books that will go down as the seminal work—the determinative work—in this field. . . . Terrifying.”—Rachel Maddow The first definitive account of the rise and fall of the Secret Service, from the Kennedy assassination to the alarming mismanagement of the Obama and Trump years, right up to the insurrection at the Capitol on January 6—by the Pulitzer Prize winner and #1 New York Times bestselling co-author of A Very Stable Genius and I Alone Can Fix It NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST Carol Leonnig has been reporting on the Secret Service for The Washington Post for most of the last decade, bringing to light the secrets, scandals, and shortcomings that plague the agency today—from a toxic work culture to dangerously outdated equipment to the deep resentment within the ranks at key agency leaders, who put protecting the agency’s once-hallowed image before fixing its flaws. But the Secret Service wasn’t always so troubled. The Secret Service was born in 1865, in the wake of the assassination of Abraham Lincoln, but its story begins in earnest in 1963, with the death of John F. Kennedy. Shocked into reform by its failure to protect the president on that fateful day in Dallas, this once-sleepy agency was radically transformed into an elite, highly trained unit that would redeem itself several times, most famously in 1981 by thwarting an assassination attempt against Ronald Reagan. But this reputation for courage and excellence would not last forever. By Barack Obama’s presidency, the once-proud Secret Service was running on fumes and beset by mistakes and alarming lapses in judgment: break-ins at the White House, an armed gunman firing into the windows of the residence while confused agents stood by, and a massive prostitution scandal among agents in Cartagena, to name just a few. With Donald Trump’s arrival, a series of promised reforms were cast aside, as a president disdainful of public service instead abused the Secret Service to rack up political and personal gains. To explore these problems in the ranks, Leonnig interviewed dozens of current and former agents, government officials, and whistleblowers who put their jobs on the line to speak out about a hobbled agency that’s in desperate need of reform. “I will be forever grateful to them for risking their careers,” she writes, “not because they wanted to share tantalizing gossip about presidents and their families, but because they know that the Service is broken and needs fixing. By telling their story, they hope to revive the Service they love.”




In the Secret Service


Book Description

Meet Jerry Parr. In 1981, he was the agent standing next to Ronald Reagan when John Hinckley, Jr., stepped out of the crowd, intent on killing the president. In the Secret Service is an adrenaline-filled ride through the life of the agent who saved Ronald Reagan’s life. Jerry spent much of his life as a silent eyewitness to history, with a gun at his fingertips. What motivates a man who is ready at a moment’s notice to step into the path of a bullet? In In the Secret Service, you’ll also follow Jerry’s inner journey. That journey led him from the halls of the powerful to the streets of the poor in Washington, D.C., to the mountain passes of war-torn El Salvador to help orphans. You won’t want to miss this insider’s perspective on the Secret Service and a look into the heart of a man who was—and is—ready to sacrifice himself for another. At times heart-pounding, at times heartrending, this richly textured memoir of a Secret Service Agent will first move you to the edge of your seat, then to the depths of your soul.




In the President's Secret Service


Book Description

After conducting exclusive interviews with more than one hundred current and former Secret Service agents, bestselling author and award-winning reporter Ronald Kessler reveals their secrets for the first time. Never before has a journalist penetrated the wall of secrecy that surrounds the U.S. Secret Service, that elite corps of agents who pledge to take a bullet to protect the president and his family. Kessler portrays the dangers that agents face and how they carry out their missions--from how they are trained to how they spot and assess potential threats. With fly-on-the-wall perspective, he captures the drama and tension that characterize agents’ lives and reveals what they have seen, providing startling, previously untold stories about the presidents, from John F. Kennedy and Lyndon Johnson to George W. Bush and Barack Obama, as well as about their families, Cabinet officers, and White House aides.




Exceptional Service, Exceptional Profit


Book Description

What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.




Standing Next to History


Book Description

A former Secret Service agent revisits his twenty-three-year career, including his time as Ronald Reagan’s bodyguard, in this “engaging” memoir (Publishers Weekly). Joseph Petro served for twenty-three years as a special agent in the United States Secret Service, eleven of them at the White House and four of those as the man on the shoulder of Ronald Reagan. From his days as an investigator in the field, to his time as the man on whom the life of the president depended, Petro’s journey through history is a singular look inside the most discreet law enforcement agency in the world; an unparalleled insight into Ronald and Nancy Reagan; plus an up-close-and-personal view of the late Pope John Paul II, whom Petro protected during his historic and extraordinary ten-day tour of the United States in 1987. The cast of characters in these never-before-told stories ranges from the Reagans and the Pope, to Frank Sinatra, Bob Hope, Mikhail Gorbachev, Fidel Castro, Margaret Thatcher, François Mitterrand, the Shah of Iran, George H. W. Bush, Dan and Marilyn Quayle, Henry Kissinger, Nelson Rockefeller, Gerald Ford, and would-be assassins. “A close-in view of how ‘the Great Communicator’ charmed critics and won loyal followers.” —The Christian Science Monitor “A fascinating portrait of Secret Service life.” —Library Journal




The Secret War


Book Description

The proceedings of the first major scholarly conference on the OSS, which was in existence from 1941 through 1945. Includes 24 papers presented by veterans and historians of the OSS. Offers new insights into the activities and importance of the U.S.'s first modern national intelligence agency. Discusses: the U.S. on the brink of war; the operations of the OSS at the headquarters level and in the field throughout Western Europe, the Balkans, and Asia. Also explores the legacy of the OSS. Contributors include: Arthur Schlesinger, Jr., William Colby, Walt W. Rostow, Robin Winks, and Aline, Countess of Romanones.




Service Slave Secrets


Book Description

With sections on 24/7, CNC, Protocol, Service, Submission, and more, this full length book contains the contents of the first two years of the blog Service Slave Secrets, revitalized for print form. From theory to practical guides, with a hint of memoir, there's a bit of everything in this collection with fifty pieces including "'But How Do You Just Hang Out?': High Protocol in 24/7 Dynamics", "Some Services S-Types Can Offer", and "What Protocol Really Says", from the blog thousands have enjoyed.




Life Inside the Bubble


Book Description

Why would a successful, twelve-year Secret Service agent resign his position in the prime of his career to run for political office against all the odds? How does the Washington DC “Bubble”—a haze of lobbyists, cronyists, staff, acolytes, consultants, and bureaucrats—surrounding the President distort his view of the world? Take the journey with Dan Bongino from the tough streets of New York City where he was raised, and later patrolled as a member of the NYPD, to the White House as a member of the elite Presidential Protective Division, through his ultimate decision to resign from the Secret Service in the prime of his career to run for the United States Senate against the feared Maryland Democratic machine. Follow his experiences inside the Washington DC “Bubble” and uncover why a government that includes the incredibly dedicated people he encountered while within it continues to make tragic mistakes. Learn how… • Bureaucratic laziness allows the NSA collection scandal to continue • The Department of Justice’s unwillingness to take on the tough cases allowed “Fast & Furious” to arm criminals • The Obama administration allowed US citizens to die in Benghazi in the worst dereliction of responsibility over security ever • The “Politics of Protection” leads to dangerous policies that weaken our country and cost American lives “A rare peak inside the DC ‘Bubble’ which should be a wake-up call to every American.” —Sean Hannity




The Fight


Book Description

What events led a veteran Secret Service agent at the top of his profession, with no political experience, to resign his position and run for office, nearly pulling off the unlikeliest of upsets as a Republican in a deep-blue state? More importantly, what insight on issues from national and personal security to big politics can be gleaned from his successes as a Secret Service agent and failures in politics? As a former member of the elite Presidential Protection Division who served three Presidents, bestselling author Dan Bongino is uniquely qualified to provide a view from behind the curtain to warn readers about the political system that is failing them, and the security future that won't protect them. --Publisher.