Book Description

Because the types of support services provided by college and university learning resources programs change and evolve as the result of new and emerging technologies, so must the standards by which institutions measure the effectiveness of their support services. This edition builds upon standards described in the first edition and includes an extensive self-study evaluation checklist to assist staff of learning resources programs in determining if their programs are effective, how they can be improved, and how they compare against similar programs. New to this edition are discussions on the organizational and financial structure of the learning resources program and the professional development of the staff. New technologies that are playing an increasingly prominent role are also discussed. Standards for the institution, for management, and for learning resources programs are included in the first part of the book. Self-study resources are provided in the second part, including institution, management, and program standards checklists for evaluating learning resources programs; techniques and instruments for evaluating management and learning resources program directors; and suggested user evaluation techniques. Appendixes include a sample user questionnaire, an equipment depreciation schedule, and a list of contributors to the standards. (53 references) (GL)