Book Description

This is the 11th report from the Public Administration Select Committee (HCP 112-I, session 2007-08, ISBN 9780215521545) and focuses on public services and the third sector. Third sector organisations include charities and not-for-profit organisations as well as social enterprises. Government has been commissioning more public service deliveries from such organisations and the Committee, in this report, seeks to assess the impact of that policy approach, looking at the effects both on government and the service users as well as the public at large. The main claim for the use of third sector delivery service is that they can deliver a distinctive service that will improve the outcomes for service users. The Committee could not find evidence to corroborate that claim and believes that the Government's priority ought to be a greater understanding of the needs of the users of particular services and then identifying the organisation best placed to fulfil such services. The Committee believes such appointments should be based on merit as established through the tendering process but that importance lies with the commissioning authorities designing service specifications which play to the strengths of the best placed organisations. The Committee further states that "intelligent commissioning" is key, and that judgements about the use of a contract or grants, the importance of price on who wins the contract and whether there is scope for innovative methods of service delivery are important in getting the best result. The Committee also identified risks, and that it is important users of such services should not be affected whether a service is provided directly by the State or contracted out and that the Human Rights Act (PGA 1998. Chp. 42, ISBN 9780105442981) and the Freedom of Information Act (PGA 2000 Chp. 36, ISBN 9780105436003) should be extended to cover all organisations providing public service. For Volume 2, oral and written evidence, see (HCP 112-II, ISBN 9780215521552).