Two Essays on Retailer Location-based Brand Equity


Book Description

Brand equity is a construct that has numerous implications for both academics and practitioners. It has been the topic of a great deal of research during the past three decades. Several components of brand equity have been theorized and tested over the years, but the foundation of the construct remains consistent - brand equity is enhanced by factors that increase the profitability of the firm. One factor that has long been recognized as important for the retailer brand is location, yet previous work on brand equity has never specifically considered the role of geographic location of the retailer brand in relation to customers. This dissertation addresses this important gap by building a theoretical case for Retailer Location-Based Brand Equity (RLBBE) and attempts to uncover the primary determinants of the newly-proposed construct. Essay One begins with a qualitative exploration of consumer perceptions related to retailer location and the benefits and detriments that can flow from location. A mixed-method qualitative approach will employ machine learning, AI-enabled content analysis, and a traditional netnographic content analysis of consumer reviews on the Yelp social media platform. Findings support a proposed definition of RLBBE as "the portion of brand equity that is directly dependent on the location of the retailer brand relative to the consumer". Findings suggest the 3L's of RLBBE - location-based convenience, locus of loyalty, and locality of the brand - as the three dimensions that make up RLBBE. Essay two builds upon the work done in Essay One to determine the roles that the three proposed dimensions of RLBBE play and the relative importance of each. Essay two utilizes choice modeling to examine the dimensions of RLBBE as perceived by consumers. Three studies directly extend the work reported in Essay One by testing the 3L's of RLBBE. These three studies, taken together, further strengthen the case for RLBBE as an important and unique component of brand equity for retailer brands. This dissertation opens the door for both academics and practitioners to begin considering the role that location plays in determining the equity of retailer brands and the impact that location-based strategy can have on the brand.




Demand, Vertical Relationships, and Competition in the Retail Industry


Book Description

"This thesis consists of three essays on topics related to demand, vertical relationships, and competition in the retail industry. Chapters one and two study the same product category, the single-serve coffee category in the U.S.. The first essay studies the impact of tied K-Cup coffee brands on the adoption of the proprietary platform Keurig. We develop and estimate a structural model that jointly considers demand for brewers and coffee, and quantifies and decomposes brands' impact on platform adoption through counterfactual exercises. We aim to identify the most influential brand attributes that drive platform adoption and shed light on the benefits to the platform provider of partnering with big brands. The novelty in the modeling approach and estimation is in allowing for both multi-homing and competing tied goods and exploiting the existence of established brands in an adjacent category as a source of exogenous variation to construct an instrument for endogenous tied good value. We find that K-Cup brands are highly heterogeneous in their impacts, and retail distribution and brand equity are the most influential brand attributes that drive platform adoption. This indicates that Keurig benefits from partnering with big coffee brands by leveraging their established distribution in the retail channel and well-perceived brand equity. The second essay examines the role of store branded "private label" products in determining the bargaining leverage between retailers and manufacturers in the single-serve coffee category. Exploiting a novel setting in which the dominant, single-serve technology was protected by a patent preventing private label entry, we develop a structural model of demand and supply-side bargaining and seeks to quantify the impact of private labels on bargaining outcomes. We find that, while bargaining parameters are relatively symmetric across retailers and manufacturers, the addition of private labels alters bargaining leverage by improving the disagreement payoffs of the retailers (relative to the manufacturers), thereby shifting bargaining outcomes in the retailer's favor. The last essay explores the interesting phenomenon that a Sam's Club store is often established very close to a Walmart store. Studies have shown that retailers clustering close together attract more demand. Yet little is known how co-located differentiated retail outlets impact competitors. In this essay, I aim to understand the strategic incentive of this co-location strategy. To do this, I specify and estimate a static discrete game to examine retailers' entry and location decisions, as well as the choice to co-locate, accounting for retailer heterogeneity and locationcommon information. I find that compared to the stand-alone Sam's Club option, the Walmart-Sam's co-location option exerts a bigger negative impact on, and is also less sensitive to competition from, the other two club store competitors, suggesting that Wal-Mart, the parent company, receives strategic benefit by co-locating these two divisions."--Pages ix-x.




Three Essays on Retail Branding, the Makings of a Great Retail


Book Description

Brands are valuable intangible assets with long-term benefits. In the retail industry, branding is of particular importance because of the highly competitive nature of the industry. Even though many of the important branding principles apply, retail brands are distinct from product brands. This dissertation aims to clarify the nature and dimensionality of retail brand equity and explore the effect of retail advertising on its market and financial performance. In the first essay, the primary antecedents of retail brand equity are examined using both functional and experiential dimensions of retail brand association. The results illustrate the salient role of the consumer shopping experience in cultivating retail brand equity and suggest that retailers are worth more than just the products they sell. Additionally, the assessment of several sources of shopping value and the consumer shopping experience in a retail setting can provide a good diagnostic tool for marketing practitioners. The second essay proposes and validates the resource premium as an outcome measure of retail brand equity. We developed our measurement in a retail clothing setting and validated it for retail grocery to prove its generalizability. We further validated the measure by examining its correlation with other commonly available measures and assessed the predictive validity of the measure by examining its relationship with a firm’s brand performance (Tobin’s q). The results show that our measure reflects the main underlying construct of retail brand equity and can also tap into dimensions of retail brand equity that other measures do not reflect. Finally, as retail continues to spend the most on advertising across all industries, the third essay aims to explore the effect of retail advertising on different retail brand performance metrics. Using longitudinal data of 113 retailers from 2008–2015, this study is the first to empirically examine whether the timing of advertising can influence a retailer’s performance, and in what way. The findings underscore the importance of advertising concentration and reveal a more comprehensive picture of how retail advertising really works.




Retail Brand Equity and Loyalty


Book Description

Julia Weindel provides novel implications for researchers and managers by first identifying the sector-specific main levers of retail brand equity. Second, she shows that retail brand equity and perceived value have a reciprocal relationship. The author analyzes which one of these has stronger effects on loyalty. Third, she addresses the interdependencies between brand beliefs, retail brand equity, and loyalty within multichannel retail structures. The study is forced through the knowledge that management of retail brands is highly valuable for scholars and managers, because retail brand equity is known to strongly influence consumer behavior in various contexts. The retail brand represents a valuable asset for retailers which need to know the levers of retail brand equity.




Private Label Strategy


Book Description

The growth in private labels has huge implications for managers on both sides.







Handbook of Research on Retailer-Consumer Relationship Development


Book Description

Though based on an economic transition, retailer-consumer relationship is also influenced by non-economic factors and is a context of social interaction. With the emergence of modern merchandising techniques and a rise in large retail companies, consumers have become increasingly vigilant of practice within the retail industry. Handbook of Research on Retailer-Consumer Relationship Development offers a complete and updated overview of various perspectives relating to customer relationship management within the retail industry and stimulates the search for greater integration of these views in further research. Offering different angles to analyze the exchange between the retailer and the consumer, this handbook is a valuable tool for professionals and scholars seeking to upgrade their knowledge, as well as for upper-level students.




Managing Brand Equity


Book Description

The most important assets of any business are intangible: its company name, brands, symbols, and slogans, and their underlying associations, perceived quality, name awareness, customer base, and proprietary resources such as patents, trademarks, and channel relationships. These assets, which comprise brand equity, are a primary source of competitive advantage and future earnings, contends David Aaker, a national authority on branding. Yet, research shows that managers cannot identify with confidence their brand associations, levels of consumer awareness, or degree of customer loyalty. Moreover in the last decade, managers desperate for short-term financial results have often unwittingly damaged their brands through price promotions and unwise brand extensions, causing irreversible deterioration of the value of the brand name. Although several companies, such as Canada Dry and Colgate-Palmolive, have recently created an equity management position to be guardian of the value of brand names, far too few managers, Aaker concludes, really understand the concept of brand equity and how it must be implemented. In a fascinating and insightful examination of the phenomenon of brand equity, Aaker provides a clear and well-defined structure of the relationship between a brand and its symbol and slogan, as well as each of the five underlying assets, which will clarify for managers exactly how brand equity does contribute value. The author opens each chapter with a historical analysis of either the success or failure of a particular company's attempt at building brand equity: the fascinating Ivory soap story; the transformation of Datsun to Nissan; the decline of Schlitz beer; the making of the Ford Taurus; and others. Finally, citing examples from many other companies, Aaker shows how to avoid the temptation to place short-term performance before the health of the brand and, instead, to manage brands strategically by creating, developing, and exploiting each of the five assets in turn




Digital and Social Media Marketing


Book Description

This book examines issues and implications of digital and social media marketing for emerging markets. These markets necessitate substantial adaptations of developed theories and approaches employed in the Western world. The book investigates problems specific to emerging markets, while identifying new theoretical constructs and practical applications of digital marketing. It addresses topics such as electronic word of mouth (eWOM), demographic differences in digital marketing, mobile marketing, search engine advertising, among others. A radical increase in both temporal and geographical reach is empowering consumers to exert influence on brands, products, and services. Information and Communication Technologies (ICTs) and digital media are having a significant impact on the way people communicate and fulfil their socio-economic, emotional and material needs. These technologies are also being harnessed by businesses for various purposes including distribution and selling of goods, retailing of consumer services, customer relationship management, and influencing consumer behaviour by employing digital marketing practices. This book considers this, as it examines the practice and research related to digital and social media marketing.




Brand Equity & Advertising


Book Description

The tenth annual Advertising and Consumer Psychology Conference held in San Francisco focused on branding -- a subject generating intense interest both in academia and in the "real world." The principle theory behind these conferences is that much can be gained by joining advertising and marketing professionals with academic researchers in advertising. Professionals can gain insight into the new theories, measurement tools and empirical findings that are emerging, while academics are stimulated by the insights and experience that professionals describe and the research questions that they pose. This book consists of papers delivered by experts from academia and industry discussing issues regarding the role of advertising in the establishment and maintenance of brand equity -- making this volume of interest to advertising and marketing specialists, as well as consumer and social psychologists.