Vehicle and Operator Services Agency


Book Description

This report examines the extent to which the Vehicle and Operator Services Agency (the Agency) is effective in targeting high risk vehicles and whether its approach to enforcement is appropriate for today's world. The Agency has successfully increased by over 25 per cent the number of dangerous vehicles and drivers that it removed from the roads in recent years. There is scope to do better by bringing the Agency's working practices up to date to reflect current road traffic patterns and the opportunities afforded by technology and working with others. More needs to be done to address the significant risk to road safety posed by foreign commercial vehicles. They appear to contribute little in the way of revenue and pose a particular challenge in terms of enforcing regulations. The Department for Transport and the Agency have not done enough to secure access to HM Revenue and Customs' Freight Targeting Database which would allow the Agency to target non-compliant vehicles and drivers as they enter the country and so prevent them from travelling on Britain's roads. The Agency needs to develop its targeting systems further so that they reflect better the known risks to road safety. Likewise the location of staff and checksites needs to reflect more closely current traffic patterns. The Department's new Heavy Goods Vehicle (HGV) compliance strategy is under development and provides an opportunity to make better use of data to analyse risk and to target resources more effectively.




Electronic service delivery in the driver, vehicle and operator agencies in Great Britain


Book Description

The Driver and Vehicle Licensing Agency, the Driving Standards Agency and the Vehicle and Operator Services Agency provide services for 42 million drivers, the keepers of 36 million vehicles, 100,000 commercial vehicle operators and 19,000 authorised MoT businesses in Great Britain. The services include issuing driving licences and vehicle registration documents and conducting driving and Heavy Goods Vehicle and Public Service Vehicle roadworthiness tests. The Driver and Vehicle Licensing Agency is also responsible for collecting Vehicle Excise Duty, which raised £5 billion in 2006-07, working with a range of stakeholders, such as the police, to enforce collection of this Duty. The Agencies handled some 124 million customer transactions in 2006-07 for the range of services which could be made available electronically. This report examines six of the 15 services available electronically, in which the Agencies have invested at least £60 million to improve access and service delivery. The services accounted for 12.6 million electronic transactions in 2006-07: applications for provisional driving licence; booking of driving tests (both practical and theory); taking driving theory tests; upgrading from a provisional to full driving licence; buying car tax or making a Statutory Off-Road Notification; and changing commercial vehicle operators' records. The Agencies' investment of some £60 million in new technology to improve access and delivery of five of these services, and their further investment in the services for booking and taking the driving theory test, have made the services easier and quicker for customers to access and less burdensome to use. After taking account of the development cost, the services should also lead to savings of at least £33 million but to achieve these take-up must increase and some aspects of the services must improve.




The Work of the Department for Transport's Agencies - Driver and Vehicle Operator Group and the Highways Agency


Book Description

The Driver and Vehicle Operator (DVO) Group is part of the Department for Transport and is made up of four agencies: the Driving Standards Agency, the Driver and Vehicle Licensing Agency (DVLA), the Vehicle Certification Agency (VCA) and the Vehicle and Operator Services Agency (VOSA). It was established in 2003 to promote closer collaboration between the agencies and to develop modernised co-ordinated services in order to deliver improved customer services and value for money. The Highways Agency is an executive agency of the Department for Transport and is responsible for operating, maintaining and improving the strategic road network in England. Issues considered in the Committee's report include how the agencies contribute to departmental objectives and policy, issues of accountability and transparency, agency funding and accounts, shared systems and co-ordination.




The management of staff sickness absence in the Department for Transport and its agencies


Book Description

Ministers have challenged all Departments to reduce their 2004 sickness rates by 30% by 2010. This report looks at the sickness levels in the Department of Transport and its seven executive agencies, which average 10.4 days sickness for each full-time employee (compared to a Civil Service average of 9.8 days). However the performance is varied. The central Department and four agencies have sickness levels at or below comparable organisations but three agencies have higher levels and the Driving Standards Agency and the Driver and Vehicle Licensing Agency have absence rates of 13.1 and 14 day respectively. If there is going to be a significant change there needs to be action at the corporate and individual business level. Corporately there needs to be: targets for each part of the Department, tailored to circumstances; quality standards for recording sickness with the provision of management information; a consistent framework for evaluating initiatives and sharing good practice. At a business level more could be done to ensure that line managers were aware of their responsibilities and improve intervention in long-term cases.




Enforcement of Regulations on Commercial Vehicles


Book Description

The Vehicle and Operator Services Agency (VOSA) has increased the number of dangerous commercial vehicles that it removes from the roads from 28,900 in 2007-08 to 36,500 in 2008-09, but the Agency could make better use of its resources and the effectiveness of its roadside checks is constrained. VOSA relies heavily on roadside checks to enforce regulations, carrying out around 252,000 checks in 2008-9. VOSA's approach is more effective in targeting vehicles which do not comply with roadworthiness regulations but most accidents are caused by driver performance and driver behaviour. The police are responsible for enforcing road traffic laws and dealing with breaches but the Agency could use roadside checks and operator visits to educate drivers and operators about road safety. It does not have a comprehensive education programme for operators or drivers. The effectiveness of VOSA's roadside checks is constrained. Some stopping sites are no longer at strategically important locations owing to changes in the road network over time. Sites can also be rendered inoperable by local roadworks or diversions. The Agency's delegated powers to stop vehicles are provided inconsistently across Britain. The Agency's ability to target risky commercial vehicles entering the UK is limited by a lack of access to ship manifest and other information held by Government and because VOSA cannot always inspect incoming vehicles at ports. Not all sanctions can be deployed effectively against foreign drivers and the Agency has no direct power to impose sanctions on foreign operators.




Appropriation (No. 3) Act 2005


Book Description

Royal assent, 20th July 2005. An Act to authorise the use of resources for the service of the year ending with 31st March 2006 and to apply certain sums out of the Consolidated Fund to the service of the year ending with 31st March 2006; to appropriate the supply authorised in this session of Parliament for the service of the year ending with 31st March 2006; to repeal certain Consolidated Fund and Appropriation Acts.




Appropriation (No. 2) Act 2006


Book Description

Royal assent, 19th July 2006. An Act to authorise the use of resources for the service of the year ending with 31st March 2007 and to apply certain sums out of the Consolidated Fund to the service of the year ending with 31st March 2007; to appropriate the supply authorised in this session of Parliament for the service of the year ending with 31st March 2007; to repeal certain Consolidated Fund and Appropriation Acts.




Delivering Successful IT-enabled Business Change


Book Description

This is a companion volume to the main NAO report (HCP 33-I, session 2006-07, ISBN 0102942323) and it contains details of 24 case studies which form the basis of the NAOs analysis of factors that contribute to successful delivery of IT-enabled programmes and projects which have achieved tangible benefits for citizens and taxpayers. Drawn from the public and private sectors in the UK and overseas, these case studies include: i) the Department for Work and Pensions Payment Modernisation Programme which cost £824 million and has transformed the payment of benefits and pensions through direct bank payments; ii) the Oyster electronic smartcard introduced by Transport for London in 2003 and a capital cost of £40 million; and iii) from the private sector, the UK trade associations chip and PIN programme at a cost of £1.1 billion.




Reforming the law of taxi and private hire services


Book Description

This consultation paper presents the Law Commission's provisional proposals for reform of the legal framework relating to taxis and private hire vehicles. Taxis and private hire vehicles (PHVs) are an important part of local transport. They operate in highly regulated markets where safety and quality control are paramount. Licensing covers key areas such as the quality of services, the fitness of drivers, fare regulation and restrictions on the number of licenses issued. The current law on taxis and PHVs has been criticised for being complex and outdated. These proposals retain the important distinction between taxis - which can "ply for hire" on the street or a cab rank - and private hire vehicles which can only be pre-booked. But all vehicles would be subject to national minimum safety standards and, for private hire vehicles, these would replace more than 340 sets of local regulations. This will reduce the burden on business because, once appropriately licensed, a private hire firm could work freely across the country, without geographical restrictions. This would contribute to widening consumer choice and to making services cheaper and more competitive. The Commission also makes suggestions covering a wide range of issues, including improving provision for persons with disabilities, quantity restrictions and enforcement. [Law Commission website]




Parliamentary Debates (Hansard).


Book Description