The Veterinary Receptionist's Handbook
Author : M. T. McClister
Publisher : Veterinary Medicine Publishing Company
Page : 286 pages
File Size : 49,57 MB
Release : 2000
Category : Animal health technicians
ISBN :
Veterinary Receptionist's Handbook
Author : Gaston Janowiak
Publisher :
Page : 68 pages
File Size : 18,9 MB
Release : 2021-08-11
Category :
ISBN :
Book Description
The Front desk is responsible for answering inquiries, directing queries to the correct personnel/department. Communication skills and personal appearance are very important and influencing factors. A person should be confident, warm, polite, patient, and sincere to deal with the queries of guests at the Front Office. Read on to discover: - What a profitable front desk looks like and how to know if you have one. - Why your front desk is most likely draining your profits right now, and how to identify and plug the holes in your leaking bucket. - Why transforming your front desk is the answer to 7 out of 10 problems your practice faces every day. - What veterinarians, practice owners, and managers must understand and communicate to staff before attempting any changes to their front desk. Neglect this and you'll have a mutiny. - How your front desk holds the keys to achieving maximum compliance from every client, turning them into loyal, life-long supporters, who will never consider going to any other practice. - How to equip your front desk to handle any situation with ease and confidence, regardless of the circumstance. - The three questions a particular front desk asked each of their clients increased appointment conversions by 524% in one month.
The Dvm 360 Veterinary Receptionist's Handbook
Author : M. T. McClister
Publisher :
Page : 223 pages
File Size : 18,68 MB
Release : 2014
Category : Animal health technicians
ISBN : 9781607592655
Book Description
This book offers clear, concise instructions on animal care and veterinary customer service such as scheduling appointments, answering the phone, interacting with clients, contributing to practice marketing, handling emergencies, dispensing drugs. It also contains helpful answers to common questions about medical problems, surgical procedures including spay/neuter procedures, diagnostic tests, vaccinations, parasite control, and issues related to both small animals and horses. Revised and refined to reflect the modern veterinary practice, the new 3rd edition features a new chapter on fast-growing social media and web resources for medical/general practice info--Publisher's description.
The Veterinary Receptionist
Author : John R. Corsan
Publisher : Elsevier Health Sciences
Page : 171 pages
File Size : 38,67 MB
Release : 2008-05-28
Category : Medical
ISBN : 0702029289
Book Description
As the first person that many people encounter in their contact with the veterinary practice, the veterinary receptionist has an important part to play in inspiring confidence in clients. The new edition of this popular book remains a unique guide specifically for the veterinary receptionist, providing practical, easily accessible information on how to fulfill this role professionally and efficiently. It advocates an understanding of the role of the receptionist as integral to the practice and supplies the basic information that every veterinary receptionist needs to function effectively. The new edition includes fully updated information on client service and dispensing as well as first aid along with 2 new chapters. The start of each chapter now has a summary outcome identifying specific objectives. The authors have included more scenario cases so the readers can identify more closely with the text. The first UK book specifically written for the veterinary receptionist, providing quick access to the information most requested by clients Provides practical guidelines to improve professional practice - learn how to become more effective in your role as the 'face of the practice' Learn how to deflect and deal with complaints from angry clients, as well as coping with the distress caused by a pet's illness Case studies used to help the reader identify and learn about specific issues and situations The authors provide highly practical tips, checklists and quizzes throughout the book, promoting reader interactivity Fully revised and expanded chapters, including fully re-written chapters on labelling and dispensing; client care solutions; first aid; and client service Inclusion of more case study boxes and further reading references Fresh 2-colour text for easy reading and increased navigability New, durable cover
Textbook for the Veterinary Assistant
Author : Kara M. Burns
Publisher : John Wiley & Sons
Page : 228 pages
File Size : 20,20 MB
Release : 2022-02-23
Category : Medical
ISBN : 1119565316
Book Description
A fully updated new edition of the most complete guide to the veterinary assistant curriculum The newly revised Second Edition of Textbook for the Veterinary Assistant delivers a complete exploration of the veterinary assisting curriculum and acts as a comprehensive text for students and instructors. The book discusses all aspects of the curriculum approved by the National Association of Veterinary Technicians in America. The book is thoroughly updated to reflect cutting-edge advances in veterinary practice and includes a new chapter on laboratory considerations and an updated chapter on avian and exotics covering popular exotic pets. Readers get access to an expanded companion website that offers teaching PowerPoints, homework assignments, self-assessment tests and quizzes, multiple-choice questions, teaching activities, breed study guides, and instructional video clips. Textbook for the Veterinary Assistant also includes: A thorough introduction to medical terminology for veterinary assistants, including prefixes, suffixes, and common abbreviations used in veterinary medicine Comprehensive explorations of veterinary anatomy, including anatomical directional terms and all relevant anatomical systems Practical discussions of the behavior, handling, and restraint of animals, including explorations of animal body language In-depth examinations of animal nutrition, including discussions of weight management, body condition scoring, and food assessment Textbook for the Veterinary Assistant is the ideal resource for veterinary assistant students and veterinary assistants studying for the NAVTA Approved Veterinary Assistant exam, as well as practicing veterinary assistants seeking a one-stop resource that includes up-to-date information on topics such as restraint, behavior, nutrition, anatomy, and laboratory considerations. It is also useful for veterinary technology students in introductory courses.
Textbook for the Veterinary Assistant
Author : Kara M. Burns
Publisher : John Wiley & Sons
Page : 182 pages
File Size : 13,98 MB
Release : 2014-06-23
Category : Medical
ISBN : 0470959266
Book Description
Textbook for the Veterinary Assistant offers a comprehensive guide to the NAVTA-approved curriculum for veterinary assisting programs. Written by leaders in the profession and copublished with NAVTA, the book covers the complete list of NAVTA Veterinary Assistant Essential Skills. Specifically tailored for veterinary assistants and veterinary assistant students, the book uses an engaging writing style to provide a concise, user-friendly approach to the material. With chapters on medical terminology, clinical skills, office procedures, client communication, and more, the book equips veterinary assistants with all the information they need to succeed. A companion website offers interactive multiple-choice questions, the figures from the book in PowerPoint, teaching activities, breed study guides, and a sample cover letter. Textbook for the Veterinary Assistant is a must-have resource for all veterinary assistant students and those studying for the Approved Veterinary Assistant certification exam, and serves as a useful refresher for veterinary assistants in practice.
AAHA's Complete Guide for the Veterinary Client Service Representative
Author : Jill Renfrew
Publisher : American Animal Hospital Association
Page : 162 pages
File Size : 38,50 MB
Release : 2013
Category : Medical
ISBN : 1583261923
Book Description
Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.
Veterinary Receptionist Red-Hot Career Guide; 2590 Real Interview Questions
Author : Red-Hot Careers
Publisher : Createspace Independent Publishing Platform
Page : 352 pages
File Size : 24,63 MB
Release : 2018-05-20
Category :
ISBN : 9781719379670
Book Description
3 of the 2590 sweeping interview questions in this book, revealed: Building Relationships question: Do you know what we are supposed to be doing right now? - Behavior question: Why are you interested in this position? - Removing Obstacles question: What have you done to make sure that your subordinates can be productive? Give an Veterinary Receptionist example Land your next Veterinary Receptionist role with ease and use the 2590 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Veterinary Receptionist role with 2590 REAL interview questions; covering 70 interview topics including Reference, Career Development, Story, Sound Judgment, Delegation, Getting Started, Culture Fit, Stress Management, Decision Making, and Resolving Conflict...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Veterinary Receptionist Job.
Veterinary Receptionist Red-Hot Career Guide; 2549 Real Interview Questions
Author : Red-Hot Careers
Publisher : Createspace Independent Publishing Platform
Page : 336 pages
File Size : 41,77 MB
Release : 2018-04-08
Category :
ISBN : 9781987654707
Book Description
3 of the 2549 sweeping interview questions in this book, revealed: Time Management Skills question: Sometimes it's just not possible to get everything on your to-do list done. Tell me about a time your responsibilities got a little overwhelming. What did you do? - Toughness question: What advice or Veterinary Receptionist suggestions would you give to aspiring high achievers to help them become more resilient and thrive on the types of situations you have been discussing? - Basic interview question: Where would you like to be in your Veterinary Receptionist career five years from now? Land your next Veterinary Receptionist role with ease and use the 2549 REAL Interview Questions in this time-tested book to demystify the entire job-search process. If you only want to use one long-trusted guidance, this is it. Assess and test yourself, then tackle and ace the interview and Veterinary Receptionist role with 2549 REAL interview questions; covering 70 interview topics including Outgoingness, Business Acumen, Initiative, Innovation, Persuasion, Follow-up and Control, Client-Facing Skills, More questions about you, Ambition, and Problem Solving...PLUS 60 MORE TOPICS... Pick up this book today to rock the interview and get your dream Veterinary Receptionist Job.
Tasks for the Veterinary Assistant
Author : Paula Pattengale
Publisher : John Wiley & Sons
Page : 654 pages
File Size : 30,13 MB
Release : 2014-04-14
Category : Medical
ISBN : 1118440781
Book Description
Tasks for the Veterinary Assistant, Third Edition provides practical, step-by-step instructions for preparing and performing a wide range of veterinary assisting tasks. With expanded coverage of large animal and exotic restraint, anatomy and physiology, nutrition and feeding, digital radiography, and electronic medical records and client communication, this revised edition now includes why and when to perform each task with the preparation and procedure information. The book includes everything from appearance and professional language to equipment maintenance and dental and surgical assisting, making it equally useful for learning new techniques or as a memory refresher. Offering a detailed, comprehensive guide to all aspects of veterinary assisting, the book is written using an accessible, user-friendly style. A companion website offers figures from the book, downloadable flash cards, lesson plans, exams, a competency checklist, and concept maps. Tasks for the Veterinary Assistant is equally useful for acquiring new skills and gaining confidence in the veterinary practice, making it invaluable for veterinary assistant students and veterinary assistants of all experience levels.
