Voice and Silence in Organizations


Book Description

Are employees encouraged to speak up or to pipe down? Do they share ideas openly or do they remain silent in ways that are hurtful to individuals and harmful to the functioning of their organizations? This collection of 12 essays addresses these and related issues from a variety of scholarly perspectives.




Managing Silence in Workplaces


Book Description

Managing Silence in Workplaces explores employee voice and the issues inherent for organizations in not allowing their employees to freely express their feelings and thoughts in the workplace. The study promotes a transdisciplinary approach combining perspectives on employee silence from human resources management, psychology and economics.




Handbook of Research on Employee Voice


Book Description

This thoroughly revised second edition presents up-to-date analysis from various academic streams and disciplines that illuminate our understanding of employee voice from a range of different perspectives. Exploring the previously under-represented paradigm of the organizational behaviour approach, new chapters take account of a broader conceptualization of employee voice. Written by expert contributors, this Handbook explores the meaning and impact of employee voice for various stakeholders and considers the ways in which these actors engage with voice processes such as collective bargaining, individual processes, mutual gains, task-based voice and grievance procedures




The Fearless Organization


Book Description

Conquer the most essential adaptation to the knowledge economy The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth offers practical guidance for teams and organizations who are serious about success in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of "fitting in" and "going along" spells doom in the knowledge economy. Success requires a continuous influx of new ideas, new challenges, and critical thought, and the interpersonal climate must not suppress, silence, ridicule or intimidate. Not every idea is good, and yes there are stupid questions, and yes dissent can slow things down, but talking through these things is an essential part of the creative process. People must be allowed to voice half-finished thoughts, ask questions from left field, and brainstorm out loud; it creates a culture in which a minor flub or momentary lapse is no big deal, and where actual mistakes are owned and corrected, and where the next left-field idea could be the next big thing. This book explores this culture of psychological safety, and provides a blueprint for bringing it to life. The road is sometimes bumpy, but succinct and informative scenario-based explanations provide a clear path forward to constant learning and healthy innovation. Explore the link between psychological safety and high performance Create a culture where it’s “safe” to express ideas, ask questions, and admit mistakes Nurture the level of engagement and candor required in today’s knowledge economy Follow a step-by-step framework for establishing psychological safety in your team or organization Shed the "yes-men" approach and step into real performance. Fertilize creativity, clarify goals, achieve accountability, redefine leadership, and much more. The Fearless Organization helps you bring about this most critical transformation.




Exit, Voice, and Loyalty


Book Description

An innovator in contemporary thought on economic and political development looks here at decline rather than growth. Albert O. Hirschman makes a basic distinction between alternative ways of reacting to deterioration in business firms and, in general, to dissatisfaction with organizations: one, “exit,” is for the member to quit the organization or for the customer to switch to the competing product, and the other, “voice,” is for members or customers to agitate and exert influence for change “from within.” The efficiency of the competitive mechanism, with its total reliance on exit, is questioned for certain important situations. As exit often undercuts voice while being unable to counteract decline, loyalty is seen in the function of retarding exit and of permitting voice to play its proper role. The interplay of the three concepts turns out to illuminate a wide range of economic, social, and political phenomena. As the author states in the preface, “having found my own unifying way of looking at issues as diverse as competition and the two-party system, divorce and the American character, black power and the failure of ‘unhappy’ top officials to resign over Vietnam, I decided to let myself go a little.”




Moose on the Table


Book Description

Failed communications are crippling workplaces across the globe - sapping energy from staff and weakening entire organizations. In this "edutaining" organizational fable, you'll get realistic scenarios and solutions, showing how individuals and organizations should address issues that cost organizations millions or even billions of dollars in wasted effort every year. "...most will recognize the real frustrations and challenges of a corporation, and a life, trying to pull itself back from disaster. I found myself thinking about my actions, or lack thereof, in similar situations from my past and wondering if I, too, could overcome my fear of moose on the table and lead change. Easy and fun to read, Moose on the Table might be just the tale for those about to embark on a quest for change in their own lives or organizations." Laurie Blake, Editor Workplace magazine "I just finished reading your book, Moose on the Table: A Novel Approach to Communications @ Work. I honestly couldn't put it down! I loved the book and the storyline. The characters are so true to life. I'm sure there are a lot of people out there who can seriously identify with one or more of these characters and situations. You hit the nail on the head (or should I say Moose head) and drove the message home. After reading the book, it has encouraged me to find my moose, work more effectively and have more courageous conversations with not only my own team but top management team members as well. No more going along to get along...that's not the kind of life I want to lead!" Belinda Pianezza, Product Manager HR.com




From Silence to Voice


Book Description

As nurses face the ongoing challenges of an increasing need for their services combined with economic pressures, members of the largest profession in health care must become more visible, vocal, and influential. The first communication guidebook designed expressly for nurses, From Silence to Voice helps nurses understand and overcome the self-silencing that often leads RNs to downplay their own expertise and their contributions to the care of the sick and the health of the public. Bernice Buresh and Suzanne Gordon teach nurses, nurse educators, and nurse researchers critical skills they can use to explain their work to other health-care professionals, journalists, policymakers, and political representatives. From Silence to Voice features stories about nurses who ensure that patients receive appropriate, timely, and even life-saving care, nurses who make all the difference while crises are underway but whose contributions are neglected in medical charts and thank-you notes, nurses who are left out altogether or obscured by the generic "nurse." However, the book also provides detailed accounts of nurses who do make their voices heard, who do make their concerns public-- and it shows how those successes can be duplicated. Buresh and Gordon draw on real-world examples that will help nurses to - gain respect for themselves as professionals, - communicate well with both patients and health-care colleagues, - understand how the news media work, - collaborate with public relations professionals, - write effective letters to the editor and publish op-ed pieces, - appear on television and radio, and - promote research on nursing.




Motivating Language Theory


Book Description

This book presents the findings, applications, and theoretical underpinnings of a unique leadership communication model: motivating language theory. Drawing from management, social science, and communication theories, motivating language theory demonstrates how leader-to-follower speech improves employee and organizational well-being and drives positive workplace outcomes (such as employee performance, retention, and job satisfaction) in a wide array of settings. It presents an integrated model based on empirical findings and theoretical developments from the past three decades to explore the three dimensions of motivating language: direction giving language, empathetic language, and meaning-making language. It will be a comprehensive source for its empirical relationships, generalizability, theoretical basis, and future directions for research and practice.




Silence and Voice in the Study of Contentious Politics


Book Description

The aim of this book is to highlight and begin to give 'voice' to some of the notable 'silences' evident in recent years in the study of contentious politics. The seven co-authors take up seven specific topics in the volume: the relationship between emotions and contention; temporality in the study of contention; the spatial dimensions of contention; leadership in contention; the role of threat in contention; religion and contention; and contention in the context of demographic and life-course processes. The seven spent three years involved in an ongoing project designed to take stock, and attempt a partial synthesis, of various literatures that have grown up around the study of non-routine or contentious politics. As such, it is likely to be viewed as a groundbreaking volume that not only undermines conventional disciplinary understanding of contentious politics, but also lays out a number of provocative new research agendas.




Voice, Silence, and Self


Book Description

"The Burakumin. Stigmatized throughout Japanese history as an outcaste group, their identity is still “risky,” their social presence mostly silent, and their experience marginalized in public discourse. They are contemporary Japan’s largest minority group—between 1.5 and 3 million people. How do young people today learn about being burakumin? How do they struggle with silence and search for an authentic voice for their complex experience? Voice, Silence, and Self examines how the mechanisms of silence surrounding burakumin issues are reproduced and challenged in Japanese society. It explores the ways in which schools and social relationships shape people’s identity as burakumin within a “protective cocoon” where risk is minimized. Based on extensive ethnographic research and interviews, this longitudinal work explores the experience of burakumin youth from two different communities and with different social movement organizations. Christopher Bondy explores how individuals navigate their social world, demonstrating the ways in which people make conscious decisions about the disclosure of a stigmatized identity. This compelling study is relevant to scholars and students of Japan studies and beyond. It provides crucial examples for all those interested in issues of identity, social movements, stigma, and education in a comparative setting."