Author : Lora Arduser
Publisher : Atlantic Publishing Company
Page : 248 pages
File Size : 25,3 MB
Release : 2017-01-19
Category : Business & Economics
ISBN : 1620230720
Author : Lora Arduser
Publisher : Atlantic Publishing Company
Page : 72 pages
File Size : 37,4 MB
Release : 2003
Category : Business & Economics
ISBN : 0910627207
"These step-by-step guides on a specific management subject range from finding a great site for your new restaurant to how to train your wait staff and literally everything in between. They are easy and fast -to-read, easy to understand and will take the mystery out of the subject. The information is "boiled down" to the essence. They are filled to the brim with up to date and pertinent information."
Author : Jeffery D. Schim
Publisher : Createspace Independent Publishing Platform
Page : 64 pages
File Size : 31,22 MB
Release : 2017-06-13
Category :
ISBN : 9781548092061
The restaurant Server Manual covers waitstaff training a greeter training. This is a valuable resource for your restaurant or bar. Waitstaff will learn how to create exceptional service for your guest. This restaurant server manual covers the following: -Orientation -Training your Team -Effective Training Techniques -Certified Trainers -Positive Plus / Correction Feedback -Teamwork -How to Prevent Guest Complaints -Guest Recovery -Food Safety & Allergens -Food Delivery Procedures -Restaurant Safety -Clean as you go -Server Job Description -Six Steps of Service -How to Roll Silverware -Silverware and Plate Placement -Point of Sale Training -Restaurant Greeter Training -Restaurant Greeter Job Description Return of Investment (ROI) Training your staff is an investment. Your customers will benefit and your bottom line will show an increase in restaurant revenue. The most important part of the restaurant server training manual is the six steps of service. Basically, your managers, servers and greeters will learn and memorize the six steps of service. Your employees will live the steps of service from shift to shift. The server steps of service begin when the customer arrives and walks through your restaurant front door and ends when they depart the restaurant. Your goal is to provide exceptional wow customer service by applying the steps of service all throughout the customer's visit.
Author : Joel Hoachuck
Publisher : Restaurant Service Press
Page : 104 pages
File Size : 47,32 MB
Release : 2021-12
Category : Business & Economics
ISBN : 9781737711278
Welcome to Waiters' World is a step-by-step guide to successfully waiting tables. Joël Hoachuck, who has been in the restaurant industry around the world for over 30 years, has written this guide in hopes of sharing his knowledge with the Waiters' of the World. The guide begins by covering both the psychological and ethical aspects of the waiters' interactions with customers and their coworkers. It moves into the techniques required to efficiently wait tables, showing you the tools of the trade through clear illustrations. Welcome to Waiters' World also provides an easy-to-understand overview of wine service, finishing up with a glossary of restaurant lingo and its definitions. You can then test your knowledge with a final quiz. Mastering the techniques detailed in this book will result in the waiter having confidence, maximizing sales, increasing their income and excelling at their job. Restaurant owners and managers will find this handbook to be an extremely beneficial tool, saving hours of on-site training. Everything a manager teaches is contained in this guide, including important techniques and tips that are often overlooked. The resulting professional service will be apparent, creating memorable experiences that make your guests come back for more. If your restaurant is ready to provide top notch service, or you are a waiter who wants to be at the top of your game, this book is for you!
Author : Lora Arduser
Publisher :
Page : 307 pages
File Size : 20,24 MB
Release : 2014
Category :
ISBN :
This training handbook was designed for use by all food service serving staff members. The guide covers every aspect of restaurant customer service for the positions of host, waiter or waitress, head waiter, captain, and bus person.
Author : David Rothschild
Publisher : Booklocker.com
Page : 0 pages
File Size : 13,87 MB
Release : 2001-10
Category : Table service
ISBN : 9781591130420
Learn waiter/waitress skills, become more polished and professional and get a taste of the "restaurant lifestyle" with this comprehensive, easy-to-read waitstaff training manual written by a veteran waiter/trainer. As valuable a tool as your favorite order-taking pen or five-turn corkscrew!
Author : Phoebe Damrosch
Publisher : Harper Collins
Page : 244 pages
File Size : 25,26 MB
Release : 2009-10-13
Category : Biography & Autobiography
ISBN : 0061833789
A head server at a renowned NYC restaurant dishes out stories and trade secrets from the world of fine dining in this behind-the-scenes memoir. While recent college grad Phoebe Damrosch was figuring out what to do with her life, she supported herself by working as a waiter. Before long she was a captain at the legendary four-star restaurant Per Se, the culinary creation of master chef Thomas Keller. Service Included is the story of her experiences there: her obsession with food, her love affair with a sommelier, and her observations of the highly competitive and frenetic world of fine dining. Along the way, she provides insider dining tips, such as: Never ask your waiter what else he or she does. Never send something back after eating most of it. Never make gagging noises when hearing the specials—someone else at the table might like to order one.
Author : Gerard A. Pollion
Publisher : Universal-Publishers
Page : 200 pages
File Size : 27,72 MB
Release : 2002-08
Category : Business & Economics
ISBN : 9781581126136
Whether you're new to the business or you've been a server for years, The Art of Hosting will give you the tools you need to walk, talk and act like a seasoned pro. Filled with insider tips and info, this book will show you in clear, concise and easy-to-understand terms how to be an outstanding server in even the finest restaurants-and get the biggest tips! Includes sections on Table Set-up, Taking Guest Orders, Serving Drinks and Wine, Increasing Your Tips and more.
Author : Colleen Rush
Publisher : Crown
Page : 226 pages
File Size : 10,41 MB
Release : 2006-10-24
Category : Reference
ISBN : 0767922034
From aperitif to digestif, approach every meal with savvy and grace. We’ve all experienced Fancy-Pants Restaurant Jitters at some point – the fear that you will unknowingly commit some fine-dining crime, whether it’s using the wrong fork, picking an amateur wine, mispronouncing foie gras, or gasping when your fish entrée arrives with its head still attached. Relax. The Mere Mortal’s Guide to Fine Dining is the ultimate antidote to restaurant anxiety. Where does your napkin go when you leave the table? Should you sniff the wine cork? And why, pray tell, are there so many forks? This comprehensive and accessible primer answers these and dozens of other questions and offers the basics on every aspect of fine dining, including: * How to navigate a place setting * Speaking menu-ese and the language of fine food * A refresher on polite and polished table manners * 911 for wine novices * A carnivore’s guide to beef, pork, lamb, and veal * What local, sustainable, and organic really mean * Japanese dining dos and don’ts * Who’s who on a restaurant’s staff * How to be a regular—or get the perks like one * Top restaurants across the country * What the food snobs know (and you should, too) * And much more… With a little help, any Mere Mortal can order wine with confidence, get great, attitude-free service, decipher menus, and finally, truly, savor any dining experience.
Author : John Cousins
Publisher : Hodder Education
Page : 705 pages
File Size : 47,75 MB
Release : 2020-08-28
Category : Cooking
ISBN : 139830011X
This revised and updated edition of our bestselling and internationally respected title is the essential reference source for trainers, practitioners and anyone working towards professional qualifications in food and beverage service. - Covers contemporary trends and issues in food and beverage service and offers broad and in-depth coverage of key concepts, skills and knowledge, with developed focus on the international nature of the hospitality industry. - Supports students in gaining a comprehensive overview of the industry, from personal skills, service areas and equipment, menus and menu knowledge, beverages and service techniques, to specialised forms of service, events and supervisory aspects. - Supports a range of professional qualifications as well as in-company training programmes. - Aids visual learners with over 250 photographs and illustrations demonstrating current service conventions and techniques.
