Author : Rosanne D'Ausilio
Publisher : Purdue University Press
Page : 236 pages
File Size : 41,23 MB
Release : 2005
Category : Business & Economics
ISBN : 9781557533876
Annotation Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References.
Author : Mike Jaffe
Publisher : AuthorHouse
Page : 300 pages
File Size : 10,47 MB
Release : 2011-11
Category : Business & Economics
ISBN : 146706453X
In this thought-provoking guide to creating the extraordinary life you've always wanted, business and personal coach Mike Jaffe will challenge you to dramatically redesign your life. Jaffe, a 9/11 survivor who worked on the 96th floor of the World Trade Center, arrived 20 minutes late to work that day after deciding to have breakfast with his wife and daughter. This was his personal wakeup call to realize that life is a precious gift and small actions can make a big difference. It's time to join him-and countless other successful individuals-in the Wakeup RevolutionTM. Stop floating or drifting. Stop waiting for "someday." Now is the time to own your path and start moving powerfully toward what you want. Wake Up! Your Life Is Calling will get you there by inspiring you to: • expand your universe of what you believe is possible • develop the internal fire and vision to stop accepting a life that is "fine" and push for one that is truly extraordinary • land your dream job, create that lasting relationship, and carve out time to achieve bigger goals. The secret? The five essential principles for rewriting your tomorrow contained in this book. Your life is waiting. Are you ready to dive in?
Author : Joan Lunden
Publisher : McGraw-Hill Companies
Page : 246 pages
File Size : 34,13 MB
Release : 2001
Category : Business & Economics
ISBN : 9780071379700
Drawing on her own experiences as well as the wit and wisdom of others, the author offers advice on goal-setting, self-esteem, change, stress, relationships, parenting, aging, and other topics.
Author : Michael A Aun
Publisher : John Wiley & Sons
Page : 256 pages
File Size : 14,30 MB
Release : 2011-01-13
Category : Business & Economics
ISBN : 1118001281
Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied. Speaker and salesperson Michael Aun shares these secrets and many more in It's the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more importantly, by keeping the ones you have happy and coming back for more. This fun-to-read book explains common myths about sales and customer satisfaction, starting with the fact that most businesses think they're customer-centric, but they just aren't. Get proven steps to REALLY put your customer at the center of what you do Distinguish your business from the competition by understanding the principle that good sales ARE good service Author received the Toastmasters "World Championship of Public Speaking" award and is also a full-time businessman practicing what he preaches daily It's the Customer, Stupid! reveals key actions that will shake up your business approach. Your customers will love you for them, and you'll love the effect on sales!
Author : John Micklethwait
Publisher :
Page : 0 pages
File Size : 22,32 MB
Release : 2020
Category : History
ISBN : 9781780724829
An urgent and informed look at the challenges Britain and world governments will face in a post-Covid-19 world. The Covid crisis has not just highlighted the failures of certain governments, it is accelerating a shift in the balance of power from West to East. After a decade where politics in the US and the UK has been consumed with inward-facing struggles, countries like South Korea, Singapore, Taiwan, as well as China, have made extraordinary advances economically, technologically and politically. In this beautifully crafted essay, Micklethwait and Wooldridge explain how we ended up in this mess and explore the possible routes out. If Western governments respond creatively to the crisis, they will have a chance of reversing decades of decline; if they dither and delay while Asia continues to improve, the prospect of a new Eastern-dominated world order will increase. The big question facing the world is whether the West can rise to the challenge as it has before.
Author : Thomas Laird
Publisher :
Page : 90 pages
File Size : 30,38 MB
Release : 2018-08-21
Category : Call centers
ISBN : 9780692179758
"Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization successful. From culture to education to incentives, Tom addresses the key areas to make your contact center world-class!"Paul HerdmanHead of Customer ExperienceNICE inContactAdvice From a Call Center Geek takes a look at a new way of running today's high end contact center. Tom Laird, the CEO of award winning Expivia Interaction Marketing, 600 seat BPO call center guides you through the process of developing a world class operation.This book will take you through the process of evaluating and changing your call center's culture, how to look beyond a resume to hire the "right" associates and show you how to educate for quality while maintaining high level management. Advice from a Call Center Geek will make you rethink how the call center manager of today should be looking at running their call center.
Author : Harvey a. Bookstein
Publisher :
Page : 288 pages
File Size : 15,97 MB
Release : 2013-07
Category : Business & Economics
ISBN : 9781935254799
In Wake-Up Call: How I Changed My Life and Business-and You Can Too, Harvey Bookstein reveals the secrets behind Therapeutic Accounting(r), his innovative and holistic approach to business. But Harvey's story isn't just about business: it's about living a full life while achieving success in the workplace. In 1975, Harvey co-founded RBZ, a company that would become one of Los Angeles' largest and most highly respected public accounting firms. Along the way he evolved from an unhappy workaholic with a narrow perspective and dysfunctional family, into a complete, balanced human being who is more self-aware, more capable of giving and receiving love, and more fulfilled than he ever knew was possible. Now the Managing Visionary Partner for RBZ, Harvey Bookstein is a revered and creative figure in the industry Wake-Up Call tells Harvey's story in his own words: the unvarnished truth of how a workaholic changed his life, fixed what was broken, and discovered a few simple truths. This book shines a bright light on the values and principles Harvey Bookstein learned over a lifetime and continues to practice. Whether you're interested in his personal life, or seeking a new vision for your own, Wake-Up Call has much to offe
Author : Annika Martin
Publisher :
Page : 328 pages
File Size : 48,66 MB
Release : 2018-07-09
Category :
ISBN : 9781944736071
When our tyrannical CEO fires every wake-up-call service on the planet, what's a lowly admin to do? I secretly start making the calls myself. Luckily he doesn't seem to mind my get-your-ass-out-of-bed attitude. But now the calls are turning hot, like pay-by-the-minute hot, and he wants to take me out on a date. He's scouring Manhattan to find the sexy vixen who wakes him up every morning. No way can I let him know it's me!
Author : Ray Arata
Publisher : Highpoint Life
Page : 260 pages
File Size : 14,87 MB
Release : 2013-01-15
Category : Self-Help
ISBN : 9780983943266
Wake Up, Man Up, Step Up: Transforming Your Wake-Up Call Into Emotional Health and Happiness provides an insightful and practical seven-step roadmap for how you can transform large or small crises into opportunities for better relationships, happiness and success. Author Ray Arata invites you to rise above your challenging life transition to rewrite your future as an emotionally healthy, masculine and contributing man – the man you aspire to be.
Author : Richard Feinberg
Publisher : Purdue University Press
Page : 372 pages
File Size : 32,40 MB
Release : 2005
Category : Business & Economics
ISBN : 9781557533425
Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
