7 Steps to Flawless Communication


Book Description

Kass Thomas is an author, radio personality, speaker, and Access Consciousness(r) Certified Facilitator. She travels the world training groups and individuals in the areas of communication, relationships, body language, business, and money. Kass has written this little guidebook to help you uncover your true communicative nature.




Seven Steps to Mastering Business Analysis


Book Description

"This book provides a "how to" approach to mastering business analysis work. It will help build the skill sets of new analysts and all those currently doing analysis work, from project managers to project team members such as systems analysts, product managers and business development professionals, to the experienced business analyst. It also covers the tasks and knowledge areas for the new 2008 v.2 of The Guide to the Business Analysis Body of Knowledge (BABOK) and will help prepare business analysts for the HBA CBAP certification exam."--BOOK JACKET.




Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare


Book Description

DELIVER FASTER, BETTER, AND CHEAPER HEALTHCARE IN AS FEW AS FIVE DAYS 4 STAR DOODY'S REVIEW! "The main purpose is to present simple steps to help hospitals start getting faster, better, and cheaper in five days or less while achieving the goal of fast, affordable, and flawless healthcare. Healthcare has many opportunities for improvement and the use of Lean Six Sigma concepts can make a dramatic impact. This book provides the basic information to do that."--Doody's Review Service Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, Flawless Healthcare explains how to use tested Lean Six Sigma methods and tools to rapidly improve hospital operations and quality of care and reduce costs. These proven strategies follow the patient from the front door of the hospital or emergency room all the way through discharge, examining key aspects of patient flow and quality. The trail of billing and collections is also followed to discover and eliminate cash flow leaks. This practical guide emphasizes both the clinical and operational sides to reduce the "three demons of quality"--delay, defects, and deviation. Real-world case studies from major hospitals illustrate successful implementations of Lean Six Sigma. Coverage Includes: Achieving a faster, better hospital in five days--emergency department, door-to-balloon time, operating room, medical imaging, lab, nursing unit, clinical staff, pharmacy, order accuracy, diagnosis, ICU Lean for accelerated patient flow Reducing medical errors with Six Sigma Creating a more profitable hospital in five days by reducing denied, rejected, and appealed claims Six Sigma for hospitals Excel power tools for Lean Six Sigma Identifying improvement projects through data mining and analysis Sustaining improvement using control charts Laser-focused process innovation Statistical tools for Lean Six Sigma Implementing Lean Six Sigma




Near & Far


Book Description

Known for combining natural foods recipes with evocative, artful photography, New York Times bestselling author Heidi Swanson circled the globe to create this mouthwatering assortment of 120 vegetarian dishes. In this deeply personal collection drawn from her well-worn recipe journals, Heidi describes the fragrance of flatbreads hot off a Marrakech griddle, soba noodles and feather-light tempura in Tokyo, and the taste of wild-picked greens from the Puglian coast. Recipes such as Fennel Stew, Carrot & Sake Salad, Watermelon Radish Soup, Brown Butter Tortelli, and Saffron Tagine use healthy, whole foods ingredients and approachable techniques, and photographs taken in Morocco, Japan, Italy, France, and India, as well as back home in Heidi’s kitchen, reveal the places both near and far that inspire her warm, nourishing cooking.




Presentation Zen


Book Description

FOREWORD BY GUY KAWASAKI Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the Net — presentationzen.com — shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today’s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.




The Art of Everyday Assertiveness


Book Description

Stand your ground without guilt, fear, or awkward tension. Finally get what you deserve and stop "letting it slide". Who is making your daily choices for you? Is it you? Make sure you possess the everyday assertiveness to get what you want and resist the pressure to reject what you don't want. You've put yourself last your entire life. It's time for that to change. Stop enabling, sacrificing your needs, people pleasing, and being so "agreeable." The Art of Everyday Assertiveness is a guide for the chronically "nice," "overwhelmed," and "accommodating". It is a deep psychological dive into the beliefs that makes us lack assertiveness, and how to systematically combat and replace compulsions with healthy mindsets. This is a book that stands apart from others because of the plethora of real life examples and solutions. If your problem is assertiveness, you'll find the step by step answer in this book - included is an Assertiveness Action Plan unlike any other. Gain respect, set boundaries, and ask for what you really want. Patrick King is an internationally bestselling author and social skills coach. His writing draws of a variety of sources, from research, academic experience, coaching, and real life experience. He's also a recovering people pleaser who knows exactly how it feels to feel unable to speak his mind. How to decisively say NO and reclaim your time and energy Stop putting others first and being taken advantage of. -A wide variety of ways to say no - without tension or awkwardness. -Beating the subconscious beliefs that make you a compliant doormat. -How to set healthy boundaries and protect yourself from others. -How to ask for exactly what you want, when you want it. -The instinct to over-apologize and how to fix it. Stop being a "helpaholic" and start treating yourself better. Assertiveness is the first step to creating the life you want - not the life someone else wants for you, or taking care of someone else's to-do list. You're not responsible for other people's happiness. But you are responsible for yours. What makes you happy? Do that. What makes you unhappy? Avoid that. If other people interfere with this simple credo, assertiveness is what will save the day.




People Skills


Book Description

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these ""roadblocks"" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.