Author : Nicholas Remis
Publisher :
Page : 51 pages
File Size : 47,29 MB
Release : 2016-12-12
Category :
ISBN : 9780998399102
From essential elements to the finer points of evolution planning, this guide has everything you need to start creating and using your own service blueprints.
Author : Lara Penin
Publisher : Bloomsbury Publishing
Page : 616 pages
File Size : 29,62 MB
Release : 2018-05-17
Category : Design
ISBN : 1350031917
A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.
Author : Doug Tedder
Publisher : Van Haren
Page : 181 pages
File Size : 45,37 MB
Release : 2018-03-15
Category : Architecture
ISBN : 9401802718
This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: • Managers - who want to understand how to leverage evolving management practices; • Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; • Executives - who are accountable for effective service delivery; • Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management.
Author : Chris Risdon
Publisher : Rosenfeld Media
Page : 337 pages
File Size : 42,58 MB
Release : 2018-05-01
Category : Design
ISBN : 1933820748
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
Author : Amaresh Chakrabarti
Publisher : Springer
Page : 1042 pages
File Size : 28,95 MB
Release : 2019-01-08
Category : Technology & Engineering
ISBN : 9811359776
This book showcases cutting-edge research papers from the 7th International Conference on Research into Design (ICoRD 2019) – the largest in India in this area – written by eminent researchers from across the world on design processes, technologies, methods and tools, and their impact on innovation, for supporting design for a connected world. The theme of ICoRD‘19 has been “Design for a Connected World”. While Design traditionally focused on developing products that worked on their own, an emerging trend is to have products with a smart layer that makes them context aware and responsive, individually and collectively, through collaboration with other physical and digital objects with which these are connected. The papers in this volume explore these themes, and their key focus is connectivity: how do products and their development change in a connected world? The volume will be of interest to researchers, professionals and entrepreneurs working in the areas on industrial design, manufacturing, consumer goods, and industrial management who are interested in the use of emerging technologies such as IOT, IIOT, Digital Twins, I4.0 etc. as well as new and emerging methods and tools to design new products, systems and services.
Author : Eugene Bardach
Publisher : SAGE
Page : 188 pages
File Size : 19,31 MB
Release : 2012
Category : Education
ISBN : 1608718425
The author presents concrete tips, case studies, and step-by-step methods for the budding analyst as well as the seasoned professional. He pays particular attention to "design problems" and the choice of a "base case". The book includes: up-to-date examples; a new set of environmental problems; a sample document of real-world policy analysis; a primer in how to "talk the talk" of policy analysis; and, a cheat sheet of how-to’s for solving a host of policy problems.
Author : Jorge Cardoso
Publisher : Springer
Page : 378 pages
File Size : 13,98 MB
Release : 2015-12-12
Category : Computers
ISBN : 3319231952
This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.
Author : Helen Morris
Publisher : Van Haren
Page : 237 pages
File Size : 27,4 MB
Release : 2018-02-28
Category : Architecture
ISBN : 9401802955
This book is intended as a self-study guide for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSMTM Foundation, VeriSMTM Essentials, and VeriSMTM Plus, a publication of the IFDC – International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSMTM Foundation, VeriSMTM Essentials and VeriSMTM Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSMTM - A service management approach for the digital age” - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).
Author : Andrew Josey
Publisher : Van Haren
Page : 201 pages
File Size : 30,32 MB
Release : 2020-06-10
Category : Architecture
ISBN : 9401806225
This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This Study Guide is excellent material for: Individuals who require a basic understanding of the IT4IT Reference Architecture IT Professionals/Practitioners who are responsible for delivering services in a way that is flexible, traceable, and cost-effective IT Professionals who want to achieve a higher level certification in the IT4IT Certification Program (expected in 2017) in a stepwise approach A prior knowledge of IT service management is advantageous but not required. While reading this Study Guide, the reader should also refer to the IT4IT documentation available at www.opengroup.org/it4it
Author : Andrew Josey
Publisher : Van Haren
Page : 159 pages
File Size : 48,11 MB
Release : 2017-04-24
Category : Architecture
ISBN : 9401801703
This Pocket Guide provides a concise introduction to the IT4ITTM Reference Architecture, Version 2.1, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. This Pocket Guide is based on the IT4IT Reference Architecture Version 2.1. What’s more, it’s authoritative with material derived from the official IT4IT documentation and contributions from members of the IT4IT Forum. The audience for this Pocket Guide is: • Individuals who require a basic understanding of the IT Value Chain and IT4IT Reference Architecture • IT Professionals who are responsible for delivering services in a way that is flexible, traceable, and cost-effective • IT Professionals / Practitioners who are focused on instrumenting the IT management landscape • IT leaders who are concerned about their operating model • Enterprise Architects who are responsible for IT business transformation Topics covered include: • An introduction to the IT4IT Reference Architecture, the structure of the IT4IT standard, and the positioning of the IT4IT standard in the standards landscape • The IT Value Chain and IT4IT Reference Architecture concepts, including Value Streams • The Strategy to Portfolio (S2P) Value Stream • The Requirement to Deploy (R2D) Value Stream • The Request to Fulfill (R2F) Value Stream • The Detect to Correct (D2C) Value Stream • A summary of the differences between the IT4IT Reference Architecture and ITIL
