Airport Passenger-related Processing Rates Guidebook


Book Description

TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.




Strategic Planning in the Airport Industry


Book Description

TRB's Airport Cooperative Research Program (ACRP) Report 20: Strategic Planning in the Airport Industry explores practical guidance on the strategic planning process for airport board members, directors, department leaders, and other employees; aviation industry associations; a variety of airport stakeholders, consultants, and other airport planning professionals; and aviation regulatory agencies. A workbook of tools and sequential steps of the strategic planning process is provided with the report as on a CD. The CD is also available online for download as an ISO image or the workbook can be downloaded in pdf format.




Application of Enterprise Risk Management at Airports


Book Description

TRB's Airport Cooperative Research Program (ACRP) Report 74: Application of Enterprise Risk Management at Airports summarizes the principles and benefits of enterprise risk management (ERM) and its application to airports. The report discusses implementation of the iterative ERM process, including roles and responsibilities from airport governing boards to all staff members. The project that developed ACRP Report 74 also developed an electronic tool that can be used to support the ERM process by creating a risk score and a risk map that can be used to identify mitigation strategies. The tool is included in CD-ROM format with the print version of the report.




Resource Manual for Airport In-terminal Concessions


Book Description

'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.




Airport Collaborative Decision Making (ACDM) to Manage Adverse Conditions


Book Description

Airport collaborative decision making (ACDM) is a process in which the stakeholders of operations--airport operators, the air traffic control tower staff, flight operators, ground handlers, fixed-base operators, and others--share information to improve policies, planning, real-time coordination, and decisions regarding operations. The TRB Airport Cooperative Research Program's ACRP Research Report 229: Airport Collaborative Decision Making (ACDM) to Manage Adverse Conditions proposes a step-by-step approach to achieve ACDM implementation, supported by templates and a workbook, to involve stakeholders, define common goals and objectives, appoint leadership for the initiative, tailor a vision that serves the local needs, and develop a roadmap of successful projects delivering practical improvements. Of the airports surveyed as part of this project, 67 percent do not hold regular meetings with the flight operators. Interviews with staff at individual airports show a lack of real-time coordination between the stakeholders. However, nearly all the survey participants responded affirmatively that they would consider holding such meetings to improve collaboration because it is commonly understood that more cooperation can help address local issues and improve overall efficiency.




Improving the Airport Customer Experience


Book Description

"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description




Impact of Regulatory Compliance Costs on Small Airports


Book Description

"TRB's Airport Cooperative Research Program (ACRP) Report 90: Impact of Regulatory Compliance Costs on Small Airports explores the cumulative costs of complying with regulatory and other federal requirements at small hub and non-hub airports."--Publisher's description.




Prototype Airport Sustainability Rating System


Book Description

"TRB's Airport Cooperative Research Program (ACRP) Report 119: Prototype Airport Sustainability Rating System--Characteristics, Viability, and Implementation Options identifies the features of an airport sustainability rating system, identifies options for implementing the rating system and a certification program, and evaluates the viability of their implementation and adoption."--Publisher description.







Guidebook for Preparing and Using Airport Design Day Flight Schedules


Book Description

"TRB's Airport Cooperative Research Program (ACRP) Research Report 163: Guidebook for Preparing and Using Airport Design Day Flight Schedules explores the preparation and use of airport design day flight schedules (DDFS) for operations, planning, and development. The guidebook is geared towards airport leaders to help provide an understanding of DDFS and their uses, and provides detailed information for airport staff and consultants on how to prepare one."--Publisher.