AI Is My Friend


Book Description

As a customer service professional, your goal is to help your customers by solving their concerns quickly and effectively. This isn't easy to accomplish if you're spending half of your day on repetitive processes that slow down progress. Recent advances in technology make it possible-here and now-to manage those tasks, and Mikhail Naumov will show you how to transform your contact center and your business with practical artificial intelligence. "AI Is My Friend" describes how machine learning software enhances your contact center's performance. In this guide "from the trenches," Mikhail reveals what you must know about incorporating AI solutions in a contact center, making this book an indispensable customer service handbook for the twenty-first century.




The Sentient Machine


Book Description

Explores universal questions about humanity's capacity for living and thriving in the coming age of sentient machines and AI, examining debates from opposing perspectives while discussing emerging intellectual diversity and its potential role in enabling a positive life.




A Citizen's Guide to Artificial Intelligence


Book Description

A concise but informative overview of AI ethics and policy. Artificial intelligence, or AI for short, has generated a staggering amount of hype in the past several years. Is it the game-changer it's been cracked up to be? If so, how is it changing the game? How is it likely to affect us as customers, tenants, aspiring home-owners, students, educators, patients, clients, prison inmates, members of ethnic and sexual minorities, voters in liberal democracies? This book offers a concise overview of moral, political, legal and economic implications of AI. It covers the basics of AI's latest permutation, machine learning, and considers issues including transparency, bias, liability, privacy, and regulation.




AI for Kids


Book Description

AI for Kids: A Fun and Educational Introduction to Artificial Intelligence" is a delightful and engaging book that teaches children about the wonders of AI in a fun and accessible way. Through colorful illustrations and playful rhymes, the book explores the many ways in which AI can help us in our daily lives, from solving puzzles to recognizing faces. However, the book also emphasizes the importance of using AI in safe and responsible ways, and reminds readers that while AI may be smart, it still needs humans to guide it. With its engaging approach and valuable lessons, this book is a must-read for any young reader interested in technology and innovation."




Call Centers For Dummies


Book Description

Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.




Just My Friend and Me (Little Critter)


Book Description

Mercer Mayer’s Little Critter is inviting his best friend over to play in this classic, funny, and heartwarming book. Whether these buddies are climbing trees, playing basketball, or riding bikes, both parents and children alike will relate to this beloved story. A perfect way to teach children about being a good friend!




Alsea Texts and Myths


Book Description

In Two Crows Denies It, R. H. Barnes undertakes an ambitious historical analysis of anthropological scholarship about Omaha kinship systems. His groundbreaking work offers a critique of this established scholarship, including the work of Levi-Strauss, Dorsey, and Fletcher. In comparing the primary and secondary accounts of Omaha descent, relationship, and naming systems, Barnes reveals the dissonance between the reality of Omaha society and the scholarship that has formed around it. Not only does he put forth a new and more realistic interpretation of Omaha sociology specifically, but in so doing he provides a reinterpretation of an aspect of anthropological theory. This edition includes a new introduction by Raymond J. DeMallie.




I Just Ate My Friend


Book Description

John Klassen’s I Want My Hat Back meets Lucy Ruth Cummins’s A Hungry Lion in this hilarious, deadpan story about a creature looking for a new friend after eating his last one. A little creature is looking for a new friend, but he’s not having any luck. Why is he looking for a new friend? Because he ate his old one. Heidi McKinnon delivers a hilariously macabre story with colorful illustrations and a satisfying, dry wit.




You Look Like a Thing and I Love You


Book Description

As heard on NPR's "Science Friday," discover the book recommended by Malcolm Gladwell, Susan Cain, Daniel Pink, and Adam Grant: an "accessible, informative, and hilarious" introduction to the weird and wonderful world of artificial intelligence (Ryan North). "You look like a thing and I love you" is one of the best pickup lines ever . . . according to an artificial intelligence trained by scientist Janelle Shane, creator of the popular blog AI Weirdness. She creates silly AIs that learn how to name paint colors, create the best recipes, and even flirt (badly) with humans—all to understand the technology that governs so much of our daily lives. We rely on AI every day for recommendations, for translations, and to put cat ears on our selfie videos. We also trust AI with matters of life and death, on the road and in our hospitals. But how smart is AI really... and how does it solve problems, understand humans, and even drive self-driving cars? Shane delivers the answers to every AI question you've ever asked, and some you definitely haven't. Like, how can a computer design the perfect sandwich? What does robot-generated Harry Potter fan-fiction look like? And is the world's best Halloween costume really "Vampire Hog Bride"? In this smart, often hilarious introduction to the most interesting science of our time, Shane shows how these programs learn, fail, and adapt—and how they reflect the best and worst of humanity. You Look Like a Thing and I Love You is the perfect book for anyone curious about what the robots in our lives are thinking. "I can't think of a better way to learn about artificial intelligence, and I've never had so much fun along the way." —Adam Grant, New York Times bestselling author of Originals




HOW TO WIN FRIENDS & INFLUENCE PEOPLE


Book Description

Dale Carnegie's 'How to Win Friends & Influence People' is a timeless self-help classic that explores the art of building successful relationships through effective communication. Written in a straightforward and engaging style, Carnegie's book provides practical advice on how to enhance social skills, improve leadership qualities, and achieve personal and professional success. The book is a must-read for anyone looking to navigate social dynamics and connect with others in a meaningful way, making it a valuable resource in today's interconnected world. With anecdotal examples and actionable tips, Carnegie's work resonates with readers of all ages and backgrounds, making it a popular choice for personal development and growth. Carnegie's ability to distill complex social principles into simple, actionable steps sets this book apart as a timeless guide for building lasting relationships and influencing others positively. Readers will benefit from Carnegie's wisdom and insight, gaining valuable tools to navigate social interactions and achieve success in their personal and professional lives.