An Abbreviated Guide to Incoming Call Center Management Terms
Author :
Publisher :
Page : 44 pages
File Size : 27,56 MB
Release : 1998
Category :
ISBN :
The Call Center Dictionary
Author : Madeline Bodin
Publisher : CRC Press
Page : 234 pages
File Size : 15,27 MB
Release : 2002-01-03
Category : Technology & Engineering
ISBN : 1578200954
Book Description
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
ICMI's Pocket Guide to Call Center Management Terms
Author : Brad Cleveland
Publisher : ICMI Press (International Customer Management Institute)
Page : 147 pages
File Size : 29,60 MB
Release : 2004-07-01
Category :
ISBN : 9781932558005
Book Description
ICMIs Pocket Guide to Call Center Management Terms is a convenient, portable reference of terms culled from ICMIs Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals , written by Brad Cleveland, President and CEO of ICMI. At 3.5 by 5 inches, the book is small enough to fit in a busy managers pocket, yet its packed with industry acronyms and concise definitions of approximately 500 call center industry terms.
Call Center Management on Fast Forward
Author : Brad Cleveland
Publisher : ICMI Inc.
Page : 312 pages
File Size : 39,18 MB
Release : 1997
Category : Business & Economics
ISBN : 9780965909303
Book Description
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Pocket Guide to Contact Center Management Terms
Author :
Publisher :
Page : pages
File Size : 14,90 MB
Release : 2019-06
Category :
ISBN : 9780985461126
Book Description
Department of Defense Dictionary of Military and Associated Terms
Author :
Publisher :
Page : 542 pages
File Size : 11,92 MB
Release : 1994
Category : Military art and science
ISBN :
Book Description
Reverse Acronyms, Initialisms, & Abbreviations Dictionary
Author : Ellen T. Crowley
Publisher :
Page : 868 pages
File Size : 15,82 MB
Release : 1982
Category : Abbreviations
ISBN :
Book Description
Band 3.
Emergency Response to Terrorism
Author :
Publisher : DIANE Publishing
Page : 103 pages
File Size : 36,94 MB
Release : 2000
Category : Disaster relief
ISBN : 1428981195
Book Description
ABA Journal
Author :
Publisher :
Page : 138 pages
File Size : 32,8 MB
Release : 1979-06
Category :
ISBN :
Book Description
The ABA Journal serves the legal profession. Qualified recipients are lawyers and judges, law students, law librarians and associate members of the American Bar Association.
Commerce Business Daily
Author :
Publisher :
Page : 1512 pages
File Size : 26,50 MB
Release : 1997-12-31
Category : Government purchasing
ISBN :
