› › An Effective Practical Approach For Business Process Modeling And Simulation In Service Industries

An Effective Practical Approach for Business Process Modeling and Simulation in Service Industries

Author : Arsalan Safari

Publisher :

Page : pages

File Size : 23,54 MB

Release : 2014

Category :

ISBN :

Get eBook

Book Description

Business process modeling and simulation is a new quantitative approach to model, analyze and improve the efficiency and effectiveness of business processes in a structured manner. Since there is a lack of practical framework or process to provide sequential steps of process simulation in a more comprehensive and structured way, this paper develops a new standard and practical process for effective process simulation in service industries, proposing different modelling and analytical approaches and discussing the methods that can be utilized in each step. This model has been implemented in several business areas in a large financial institution with exceptional results of cost saving and process improvement.



Agent-Based Business Process Simulation

Author : Emilio Sulis

Publisher : Springer Nature

Page : 182 pages

File Size : 23,26 MB

Release : 2022-07-27

Category : Computers

ISBN : 3030988163

Get eBook

Book Description

This book provides a conceptual clarification of the interconnections between agent-based modeling and business process management (BPM) and presents practical examples of agent-based models dealing with BPM and simulation in NetLogo. The book is structured in three parts. Part I starts with the motivation for the work and introduces the general structure of the book. Next, chapter 2 provides a brief introduction to main BPM concepts including the business process lifecycle, which describes the analysis of an organization by means of modeling and simulation, business process performance indicators, and the automatic extraction of information from event data. Chapter 3 then offers a summary of the concept of agent and the studies concerning agent-based approaches that involve business process analysis and management studies. Part II of the book introduces in chapter 4 the NetLogo tool adopted throughout the remaining book. After that, chapter 5 focuses on agent-oriented modeling as a problem domain analysis and design approach for creating decision-support systems based on agent-based simulations. Chapter 6 further describes the topic of agent-based modeling and simulation for business process analysis. The final part III starts with chapter 7 that reviews some BPM applications by introducing programs enabling to manage models represented in standard formats, such as BPMN, Petri nets, and the eXtensible Event Stream standard language. Subsequently, chapter 8 describes a number of case studies from different areas, and eventually, chapter 9 introduces some examples of advanced topics of process mining and agent-based simulation with process discovery, conformance checking, and agent-based applications utilizing Petri nets. The book is primarily written for researchers and advanced graduate and PhD students who look for an introduction to the fruitful exploitation of agent-based modeling to business process management. The book is also useful for industry practitioners who are interested in supporting their business decisions with computational simulations. The book is complemented by a dedicated web site with lots of additional details and models in NetLogo for further evaluation by the reader.



Business Process Modeling, Simulation and Design:

Author : Manuel Laguna, Johan Marklund

Publisher : Pearson Education India

Page : 444 pages

File Size : 30,10 MB

Release : 2011

Category : Business planning

ISBN : 9332511705

Get eBook

Book Description

Business Process Modeling, Simulation and Design covers the design of business processes from a broad quantitative modeling perspective. The text presents a multitude of analytical tools that can be used to model, analyze, understand and ultimately, to design business processes. The range of topics in this text include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, as well as the use of Data Envelopment Analysis (DEA) for benchmarking purposes. And a major portion of the book is devoted to simulation modeling using a state of the art discrete-event simulation package.



Business Process Modeling, Simulation and Design, Second Edition

Author : Manuel Laguna

Publisher : CRC Press

Page : 527 pages

File Size : 48,52 MB

Release : 2013-04-25

Category : Business & Economics

ISBN : 1439885257

Get eBook

Book Description

Most textbooks on business process management focus on either the nuts and bolts of computer simulation or the managerial aspects of business processes. Covering both technical and managerial aspects of business process management, Business Process Modeling, Simulation and Design, Second Edition presents the tools to design effective business processes and the management techniques to operate them efficiently. New to the Second Edition Three completely revised chapters that incorporate ExtendSim 8 An introduction to simulation A chapter on business process analytics Developed from the authors’ many years of teaching process design and simulation courses, the text provides students with a thorough understanding of numerous analytical tools that can be used to model, analyze, design, manage, and improve business processes. It covers a wide range of approaches, including discrete event simulation, graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, analytical queuing methods, and data mining. Unlike other operations management books, this one emphasizes user-friendly simulation software as well as business processes, rather than only manufacturing processes or general operations management problems. Taking an analytical modeling approach to process design, this book illustrates the power of simulation modeling as a vehicle for analyzing and designing business processes. It teaches how to apply process simulation and discusses the managerial implications of redesigning processes. The ExtendSim software is available online and ancillaries are available for instructors.



Process Simulation Using WITNESS

Author : Raid Al-Aomar

Publisher : John Wiley & Sons

Page : 590 pages

File Size : 30,48 MB

Release : 2015-09-15

Category : Technology & Engineering

ISBN : 0470371692

Get eBook

Book Description

Teaches basic and advanced modeling and simulation techniques to both undergraduate and postgraduate students and serves as a practical guide and manual for professionals learning how to build simulation models using WITNESS, a free-standing software package. This book discusses the theory behind simulation and demonstrates how to build simulation models with WITNESS. The book begins with an explanation of the concepts of simulation modeling and a “guided tour” of the WITNESS modeling environment. Next, the authors cover the basics of building simulation models using WITNESS and modeling of material-handling systems. After taking a brief tour in basic probability and statistics, simulation model input analysis is then examined in detail, including the importance and techniques of fitting closed-form distributions to observed data. Next, the authors present simulation output analysis including determining run controls and statistical analysis of simulation outputs and show how to use these techniques and others to undertake simulation model verification and validation. Effective techniques for managing a simulation project are analyzed, and case studies exemplifying the use of simulation in manufacturing and services are covered. Simulation-based optimization methods and the use of simulation to build and enhance lean systems are then discussed. Finally, the authors examine the interrelationships and synergy between simulation and Six Sigma. Emphasizes real-world applications of simulation modeling in both services and manufacturing sectors Discusses the role of simulation in Six Sigma projects and Lean Systems Contains examples in each chapter on the methods and concepts presented Process Simulation Using WITNESS is a resource for students, researchers, engineers, management consultants, and simulation trainers.



Essential Business Process Modeling

Author : Michael Havey

Publisher : "O'Reilly Media, Inc."

Page : 354 pages

File Size : 38,19 MB

Release : 2005-08-18

Category : Computers

ISBN : 0596555156

Get eBook

Book Description

Ten years ago, groupware bundled with email and calendar applications helped track the flow of work from person to person within an organization. Workflow in today's enterprise means more monitoring and orchestrating massive systems. A new technology called Business Process Management, or BPM, helps software architects and developers design, code, run, administer, and monitor complex network-based business processes BPM replaces those sketchy flowchart diagrams that business analysts draw on whiteboards with a precise model that uses standard graphical and XML representations, and an architecture that allows it converse with other services, systems, and users. Sound complicated? It is. But it's downright frustrating when you have to search the Web for every little piece of information vital to the process. Essential Business Process Modeling gathers all the concepts, design, architecture, and standard specifications of BPM into one concise book, and offers hands-on examples that illustrate BPM's approach to process notation, execution, administration and monitoring. Author Mike Havey demonstrates standard ways to code rigorous processes that are centerpieces of a service-oriented architecture (SOA), which defines how networks interact so that one can perform a service for the other. His book also shows how BPM complements enterprise application integration (EAI), a method for moving from older applications to new ones, and Enterprise Service BUS for integrating different web services, messaging, and XML technologies into a single network. BPM, he says, is to this collection of services what a conductor is to musicians in an orchestra: it coordinates their actions in the performance of a larger composition. Essential Business Process Modeling teaches you how to develop examples of process-oriented applications using free tools that can be run on an average PC or laptop. You'll also learn about BPM design patterns and best practices, as well as some underlying theory. The best way to monitor processes within an enterprise is with BPM, and the best way to navigate BPM is with this valuable book.



Decision Making in Service Industries

Author : Javier Faulin

Publisher : CRC Press

Page : 469 pages

File Size : 31,10 MB

Release : 2012-08-08

Category : Business & Economics

ISBN : 1439867348

Get eBook

Book Description

In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision Making in Service Industries: A Practical Approach explores the challenges that must be faced to provide intelligent strategies for efficient management and decision making that will increase your organization’s competitiveness and profitability. The book provides insight and understanding into practical and methodological issues related to decision-making processes under uncertainty in service industries. It examines current and future trends regarding how these decision-making processes can be efficiently performed for better design of service systems by using probabilistic algorithms as well as hybrid and simulation-based approaches. Traditionally, many quantitative tools have been developed to make decisions in production companies. This book explores how to use these tools for making decisions inside service industries. Thus, the authors tackle strategic, tactical, and operational problems in service companies with the help of suitable quantitative models such as heuristic and metaheuristic algorithms, simulation, or queuing theory. Generally speaking, decision making is a hard task in business fields. Making the issue more complex, most service companies’ problems are related to the uncertainty of the service demand. This book sheds light on these types of decision problems. It provides studies that demonstrate the suitability of quantitative methods to make the right decisions. Consequently, this book presents the business analytics needed to make strategic decisions in service industries.



Quality in Business Process Modeling

Author : John Krogstie

Publisher : Springer

Page : 262 pages

File Size : 47,55 MB

Release : 2016-10-27

Category : Computers

ISBN : 3319425129

Get eBook

Book Description

This book covers the whole spectrum of modeling goals to achieve optimal quality in the process model developed. It focuses on how to balance quality considerations across all semiotic levels when models are used for different purposes, and is based on SEQUAL, a framework for understanding the quality of models and modeling languages, which can take into account all main aspects relating to the quality of models. Chapter 1 focuses on the theoretical foundations, introducing readers to the topics of business processes and business process modeling, as well as the most important concept underlying the modeling of business processes. In turn, Chapter 2 addresses the quality of models in general and business process models in particular. Chapter 3 contains a specialization of SEQUAL for quality of business process models. In Chapter 4, examples of the practical uses of business process models are provided, together with the results of detailed case studies on how to achieve and maintain quality in business process models. Chapter 5 presents a process modeling value framework that demonstrates how to achieve more long-term and higher return on investment with regard to (business) process and enterprise models. Lastly, Chapter 6 reviews the main points of the book and discusses the potential for business process modeling in the future through its combination with other types of modeling. The book has two intended audiences. It is primarily intended for computer science, software engineering and information system students at the postgraduate level who want to know more about business process modeling and the quality of models in preparation for professional practice. The second audience consists of professionals with extensive experience in and responsibilities related to the development and evolution of process-oriented information systems and information systems methodologies in general, who need to formalize and structure their practical experience or update their knowledge as a way to improve their professional activity. The book also includes a number of real-world case studies that make it easier to grasp the main theoretical concepts, helping readers apply the approaches described.



Business Process Modeling, Simulation and Design

Author : Manuel Laguna

Publisher : CRC Press

Page : 526 pages

File Size : 31,57 MB

Release : 2018-12-07

Category : Business & Economics

ISBN : 0429673337

Get eBook

Book Description

Business Process Modeling, Simulation and Design, Third Edition provides students with a comprehensive coverage of a range of analytical tools used to model, analyze, understand, and ultimately design business processes. The new edition of this very successful textbook includes a wide range of approaches such as graphical flowcharting tools, cycle time and capacity analyses, queuing models, discrete-event simulation, simulation-optimization, and data mining for process analytics. While most textbooks on business process management either focus on the intricacies of computer simulation or managerial aspects of business processes, this textbook does both. It presents the tools to design business processes and management techniques on operating them efficiently. The book focuses on the use of discrete event simulation as the main tool for analyzing, modeling, and designing effective business processes. The integration of graphic user-friendly simulation software enables a systematic approach to create optimal designs.



Simulation Modeling Handbook

Author : Christopher A. Chung

Publisher : CRC Press

Page : 603 pages

File Size : 15,34 MB

Release : 2003-07-15

Category : Computers

ISBN : 0203496469

Get eBook

Book Description

The use of simulation modeling and analysis is becoming increasingly more popular as a technique for improving or investigating process performance. This book is a practical, easy-to-follow reference that offers up-to-date information and step-by-step procedures for conducting simulation studies. It provides sample simulation project support materi