Bended Loyalty


Book Description

Playing guitar is where Tristen truly feels alive. It provides him an escape from his small, stagnant town and controlling stepfather and gives him a promising future. But when his twin brother, Talon, quits their band for a rival group, Tristen is left without a career and drowning in debt. Determined to find a way back to the music scene, Tristen returns to his hometown. However, his plans quickly change when he discovers his mother on the brink of homelessness. To help her, his estranged father entices him back to the illegal boxing scene. While Talon enjoys the glamorous life of a rockstar, Tristen becomes entangled in their troubled past. He uncovers family secrets that challenge his beliefs about forgiveness and redemption. When his twin betrays him once again, Tristen must choose between family loyalties and the future he always imagined.







Leading Loyalty


Book Description

In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.




Bending the Paw


Book Description

Make way for the long paw of the law as police officer Megan Luz and her K-9 partner Brigit investigate a baffling new mystery in Bending the Paw, by Diane Kelly. A MURDER WITHOUT A BODY IS LIKE A DOG WITHOUT A BONE A bloodbath is a shocking new challenge for Megan and Brigit when Detective Audrey Jackson calls them to the scene of what could only be a brutal murder. But the one thing the nightmarish scene is missing is a victim. The frantic homeowner’s husband is gone, seemingly without a trace—and so is the money he was holding. Has a vicious killer committed what might just be the perfect crime? Meanwhile, it’s hailing cats and dogs all over Fort Worth, and roofing contractors have descended on the city in droves. With plenty of damage and continuing storms, work delays are building up like so much runoff, but Megan is suspicious that one roofer may be a scam artist. Determined to leash every lawbreaker she and her K-9 partner find, Megan is building a case for prosecution, all while Brigit has her nose to the ground for a murderer... “Be prepared for a laugh fest. Diane Kelly is first class.”—Night Owl Romance




Bending the Arc Towards Justice


Book Description

School districts are experiencing increasing economic, racial, ethnic, linguistic, gender and sexuality, cultural diversity across the United States and globally. With increasing diversity and persistent social inequities widening (National Center for Educational Statistics, 2019; U.S. Census Data, 2018), educational leaders face immense challenges and must actively work to build an equitable, healthy school climate. Educational leaders are critical for ensuring positive student outcomes and success, but often report feeling inadequately prepared for current challenges (Coalition for Teacher Equality, 2016; Jordan, 2012; Miller, 2013; Mitani, 2018; Papa, 2007). Unfortunately, growing challenges are contributing to high school administrator turnover rates and shortages (Gates et al., 2006; Jacob et al., 2015; Mordechay & Orfield, 2017) as well as perpetuating social inequities among preK-12 students instead of dismantling them (Beckett, 2018; Fuller, 2012; Manna, 2015; Rangel, 2018; Shankar-Brown, 2015). A research study by the National Association of Secondary School Principals (NASSP) and the Learning Policy Institute (LPI) reveals that public schools with higher percentages of low-income students and students of color are more likely to experience administrative and teacher turnover, which compounds equity issues affecting already vulnerable students (Levin and Bradley, 2019). This book provides educational leaders with a deeper understanding of equity-focused and inclusive leadership practices, while offering intersectional views on social inequalities and stark reminders of the work still ahead. Connecting theory to practice, this book offers needed encouragement and inspiration to both in-service and practicing educational leaders. Rooted in social justice and weaving together diverse voices, this edited volume systematically examines equity-focused PreK-12 and higher education leadership practices. Shankar-Brown (Ed.) calls on educational leaders to collectively rise and mindfully work together to bend the arc toward justice.




Bending the Law of Unintended Consequences


Book Description

This title provides managers, executives and other professionals with an innovative method for critical decision-making. The book explains the reasons for decision failures using the Law of Unintended Consequences. This account draws on the work of sociologist Robert K. Merton, psychologists Amos Tversky and Daniel Kahneman, and economist Herbert Simon to identify two primary causes⁠: cognitive biases and bounded rationality. It introduces an innovative method for “test driving” decisions that addresses both causes by combining scenario planning and “what-if” simulations. This method enables professionals to learn safely from virtual mistakes rather than real ones. It also provides four sample test drives of realistic critical decisions as well as two instructional videos to illustrate this new method. This book provides leaders and their support teams with important new tools for analyzing and refining complex decisions that are critical to organizational well-being and survival.




Changing Sex and Bending Gender


Book Description

Anthropologists and historians have shown us that 'male' and 'female' are variously defined historically and cross-culturally. The contributions to this volume focus on the voluntary and involuntary, temporary or permanent transformation of gender identity. Overall, this volume provides powerful and compelling illustrations of how, across a wide range of cultures, processes of gender transformation are shaped within, and ultimately constrained by, social and political context. From medical responses to biological ambiguity, legal responses to cases brought by transsexuals, the historical role of the eunuch in Byzantium, the social transformation of gender in Northern Albania and in the Southern Philippines, to North American 'drag' shows, English pantomime and Japanese kabuki theatre, this volume offers revealing insights into the ambiguities and limitations of gender transformation.










LOYAL


Book Description

Enforcer wolf. That's Riley. A gangster took him in when he was young, and he's been loyal ever since. It's getting harder and harder for big, soft-hearted Riley to unquestioningly follow orders...but he doesn't want to be alone without a pack. Almost anything is better than that. What would it take for a guy like Riley to switch sides and work for the cops instead? Maybe not very much at all. A shifters and partners novel 68,000 words Low heat