The Best Damn Sales Book Ever


Book Description

"Over the years, I have seen them all, and Warren Greshes is one of the very best. In his wonderful new book, Warren distills a lifetime of sales training into sixteen actionable tools, which, if you use them, will guarantee that you too reach your goals." -Mark Terry, President, Harman Pro Group "A great read! Warren says it all in a way that's not only easy to understand, but even easier to implement. No need to ever read another book on this subject." -John Gamauf, President Consumer Replacement Tire Sales Bridgestone Firestone North American Tire, LLC "Put this book on your must-read list if you want to learn successful strategies for taking your distribution team to the next level. Through motivation and education, Warren Greshes has captivated our very best top managers and producers. He pushes them to succeed and to keep their goals out in front of them, all the while maintaining a clear message, infused with his sense of humor. Warren has helped pave our way to success." -Bernadette Mitchell, Vice President Retirement Benefits Group, AXA Equitable "Warren is truly an expert in the field of sales! His grassroots ideas are practical, designed for immediate implementation, and are sure to lead to top-notch results. This book is a must-read for those new to sales and those veteran salespeople who want to take their skills to the next level." -Raj Madan, corporate marketing executive, financial services industry




The Harvester World


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The Bullish Thinking Guide for Managers


Book Description

The Bullish Thinking Guide for Managers serves as an educational tool for proactively dealing with emotional distress that may affect advisors in the high-risk/high-reward world of finance. In it, Dr. Alden Cass and Dr. Brian Shaw—with the help of Sydney LeBlanc—explore strategies that will help you recognize potential job stressors, manage office conflicts, and implement appropriate solutions. It will also assist you in developing a specific set of skills that will allow you to deal with the unpredictability of this environment.










Project and Program Management


Book Description

Choosing the right people to carry out a project is essential to its success. When multiple projects are combined into a complex program, the human aspect becomes even more important. This book is the first to truly balance a complete account of the technical aspects of project and program management with a practical approach to understanding and developing the core competencies required to accomplish desired goals. On the technical side, this book is a complete introduction to predicting costs, setting schedules, and assessing risks. On the people side, it sheds new light on how to mold different personality types into a team, how to motivate the team's members, and how to produce extraordinary results. The author details the essential parts of the program management approach, describing the best way to define, organize, and schedule the work to be done, identifying risks and controlling costs during the whole process. This fourth edition has been significantly revised, with every chapter updated. The volume considers the magnitude of recent social, political, and technological changes, and the impact is represented throughout this book. Included are insights from numerous students who bring to the forefront their current real-world practices from their individual businesses, industries, and disciplines.







Branch, Chain, and Group Banking


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Taxmann's Guide to Bank Branch Management | Enhancing Efficiency and Effectiveness of Bank Branches – Practical and comprehensive guide providing strategic insights and up-to-date information


Book Description

This book illustrates the intricate nature of managing a bank branch, recognizing it as a multi-tasking, challenging role requiring a broad spectrum of knowledge and skills in banking. It emphasizes the criticality of the branch manager position, noting their responsibility for personal performance and that of their team. This book gives a strategic direction to the branch heads for inculcating the habit of keeping themselves abreast of the latest happenings in the Banks and reskilling, upskilling their banking acumen in terms of guidelines, Policies and practices. This book aims to be a one-stop reference material, helpful in understanding various areas in Branch Banking for existing branch heads and the officials newly assigned to the role of Branch Head. It will also be beneficial to officials who are in the process of being groomed for such assignments. The Present Publication is the Latest Edition and has been amended upto October 2023. This book is authored by Shri Tara Prasad Misra (Former Principal, Baroda Apex Academy, Bank of Baroda) with the following noteworthy features: • [Outlining Key Responsibilities of Branch Manager] including: o Operational Controls o Asset Health o CASA Growth o Marketing o Compliance o Staffing o Customer Service o Team Building, etc. • [Branch Manager's Impact] It describes the Branch Manager's role in driving the business and shaping the bank branch's destiny through effective team leadership • [Competitive Advantage for Branch Managers] It links managerial effectiveness with the competitive edge in the banking industry, advocating for new skills and perspectives for managers • [Exhaustive Coverage] This book covers critical aspects of branch management such as: o Operational Efficiency o Marketing Strategy o Customer Service o Management Skills o Credit Management o Vigilance o Audit o Compliance • [Practical Application] It integrates the author's real-life experiences to provide a realistic view of the Branch Manager's responsibilities • [Resource-Rich Contents] This book also compiles banks' policies, guidelines, practices, and regulatory information into a valuable reference guide • [Authors' Experience] This book leverages the author's four-decade banking experience to ensure thorough and informed content The detailed contents of the book are as follows: • Understand the Branch and Roles & Responsibilities of a Branch Manager o Towards New Journey as Branch Manager o Competency Framework for Branch Manager o Qualities of a Successful Branch Manager o Compilation of Best Practices for a Branch Manager o Transforming the Branch to Branch of the Future – Role of the Branch Manager • Enhancing Operational Efficiency in Bank Branches o Business Growth through Service Excellence o Customer Retention and Service Recovery Strategies in Bank Branches o Strategies for Turnaround of Loss-Making Bank Branches • Marketing Strategy at Bank Branches o Branch Marketing and Strategies for Business Development o Customer-Centric Sales in Bank Branch – Best Practices o Digital Marketing – A Step Forward • Customer Service o Customer Grievances Redressal Mechanism in Banks • Branch Management Skills o Effective Communication Skills for Branch Managers o Effective Negotiation Skills for Branch Managers o Art of Giving and Receiving Feedback o Mentoring – An Essential Skill for Branch Managers o Conflict Resolution Skills for Managers o Effective Time Management Skills for Managers • Products & Procedures o Retail Lending – A Corporate Strategy for Deploying Funds o Digital Banking Services at Bank Branch o NRI Product and Services • Credit Management o Concepts and Guidelines for Credit Management o Evaluation of Borrower's Creditworthiness o Key Principles of Sound Lending o Types of Borrowal Accounts o Types of Account Holders o Credit Appraisal Care at Bank Branch o Introduction to Financial Statement Analysis o Ratio Analysis o Working Capital Finance o Term Loan/Project Appraisal o Documentation and Creation of Charges o Importance of Credit Rating o Due Diligence in Takeover of Borrowal Account o Lending Strategies to Priority Sector in Bank o MSME Finance – Importance, Advantages, Issues and Challenges Ahead o Major Schemes of MSMEs o Financing Self-Help Groups (SHG)/Joint Liability Group (JLG) • Credit Monitoring & Recovery o Effect of Credit Governance on Asset Quality o Tools and Techniques of Credit Monitoring o Professional Approach in Asset Management – Roles & Responsibilities of the Manager o Recovery of NPA in Bank – An Approach in Present Scenario • Preventive Vigilance & Fraud Risk Management o Measures for Preventing Fraud in Banking Operations o Preventive Vigilance in Retail Loans o Cyber Security in Banks – Importance, Threats, and Challenges o RBI Framework on Cyber Security o Precaution to Avoid Frauds in the CBS Environment o Revenue Leakages – Common Causes and Control Mechanism at the Bank Branches • Audit, Inspection & Compliance Measures at Branches o Types of Audits in Bank o Risk-based Internal Audit Mechanism in Bank Branches o Compliance and Closure of Inspection Reports at the Branch o Compliance Norms for Bank Branches




Chemist and Druggist


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