Managing Service Operations


Book Description

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field′ - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.




Procurement and Supply Chain Management


Book Description

Procurement and Supply Chain Management, 10th Edition, by Farrington is the most comprehensive and accessible textbook on procurement and supply chain management currently available. It is the ideal textbook for those aspiring to be leaders in the profession, and for those who are engaged in professional studies for the Chartered Institute of Procurement and Supply examinations (at both the foundation and professional stages). It is also of value to specialists in other fields who require understanding of the role and influence of this area of business performance. Using extensive real-life ex.




Auravana Project Plan


Book Description

This publication is the Project Plan for a community-type society. A societal-level project plan describes the organized thinking and execution of a socio-technical environment; the societal structuring of community. This project plan identifies humanity’s project to create a global community-type society for the fulfillment of that which everyone has mutually in common. This is a planned project for a configuration of society that may be tested in its results at optimally meeting all human life requirements at the global scale. This is a planning and work proposal for an open-source, societal-level project. This document describes and explains a unified approach to actions and results that is likely, given what is known and accessible, to improve all of humanity. This is the plan for societal navigation that specifies an approach, direction, and execution to socio-technical life. The project plan has three core sections: (1) Approach to project execution, (2) Direction of project execution, and (3) Execution of project execution. The standard details the complete, plannable information set for the society’s operation, including its approach to action, its direction of action, and its execution and adaptation of action. Herein, these concepts, their relationships and understandings, are defined and modeled. Discursive reasoning is provided for this specific configuration of a project plan, as opposed to the selection and encoding of other configurations. A project plan provides for the formalized project-based development operation of a society, organized in time and with available resources, coordinated to become a societal service system for human fulfillment and ecological well-being.




Commerce Business Daily


Book Description




Total Design


Book Description

Explaining how service products should be designed and how this design process should be managed, the author identifies areas where problems most commonly occur. The book includes the findings of the first research undertaken on the step-by-step process of the design management of service products.




Humanitarian Logistics


Book Description

Imagine planning an event like the Olympics. Now imagine planning the same event but not knowing when or where it will take place, or how many will attend. This is what humanitarian logisticians are up against. Oversights result in serious consequences for the victims of disasters. So they have to get it right, fast.




Introduction to Aircraft Flight Mechanics


Book Description

Based on a 15-year successful approach to teaching aircraft flight mechanics at the US Air Force Academy, this text explains the concepts and derivations of equations for aircraft flight mechanics. It covers aircraft performance, static stability, aircraft dynamics stability and feedback control.




The Atlas of Economic Complexity


Book Description

Maps capture data expressing the economic complexity of countries from Albania to Zimbabwe, offering current economic measures and as well as a guide to achieving prosperity Why do some countries grow and others do not? The authors of The Atlas of Economic Complexity offer readers an explanation based on "Economic Complexity," a measure of a society's productive knowledge. Prosperous societies are those that have the knowledge to make a larger variety of more complex products. The Atlas of Economic Complexity attempts to measure the amount of productive knowledge countries hold and how they can move to accumulate more of it by making more complex products. Through the graphical representation of the "Product Space," the authors are able to identify each country's "adjacent possible," or potential new products, making it easier to find paths to economic diversification and growth. In addition, they argue that a country's economic complexity and its position in the product space are better predictors of economic growth than many other well-known development indicators, including measures of competitiveness, governance, finance, and schooling. Using innovative visualizations, the book locates each country in the product space, provides complexity and growth potential rankings for 128 countries, and offers individual country pages with detailed information about a country's current capabilities and its diversification options. The maps and visualizations included in the Atlas can be used to find more viable paths to greater productive knowledge and prosperity.







Valve Selection Handbook


Book Description

Valves are the components in a fluid flow or pressure system that regulate either the flow or the pressure of the fluid. They are used extensively in the process industries, especially petrochemical. Though there are only four basic types of valves, there is an enormous number of different kinds of valves within each category, each one used for a specific purpose. No other book on the market analyzes the use, construction, and selection of valves in such a comprehensive manner. - Covers new environmentally-conscious equipment and practices, the most important hot-button issue in the petrochemical industry today - Details new generations of valves for offshore projects, the oil industry's fastest-growing segment - Includes numerous new products that have never before been written about in the mainstream literature