Author : Oscar Barros
Publisher : Business Expert Press
Page : 203 pages
File Size : 13,71 MB
Release : 2016-10-14
Category : Business & Economics
ISBN : 1631575694
This book provides the foundations of BE, reviews the disciplines integrated within its methodology, and presents plentiful evidence of its power by giving detailed application cases, including impressive results in private and public situations.
Author : Oscar Barros
Publisher : Business Expert Press
Page : 184 pages
File Size : 10,70 MB
Release : 2016-12-02
Category : Business & Economics
ISBN : 1631575716
This book is a sequel to Business Engineering and Service Design, published by this editorial, which provides the foundations of Business Engineering; it is dedicated to health care, presenting our view of the foundations for the design of institutions that provide such service, general architectures for making designs operative, and many real cases that show how to do formal design and the benefits to be obtained.
Author : Nagy K. Hanna
Publisher : Business Expert Press
Page : 182 pages
File Size : 33,70 MB
Release : 2017-04-04
Category : Business & Economics
ISBN : 1631578146
This book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author explains with real cases how ICT can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. This book details the importance of understanding the social, political, and institutional contexts and the policies that might scale up ICT for governance and public service improvement.
Author : Tony Morgan
Publisher : Business Expert Press
Page : 131 pages
File Size : 23,75 MB
Release : 2017-03-07
Category : Business & Economics
ISBN : 1631576321
Innovation can be a challenging subject. At its worst, it is a meaningless buzzword. At its best, it is a means of driving differentiating value for an organization. But how can innovation be consistently achieved in the context of a client–service provider relationship? This publication provides a practical framework, with clear supporting recommendations, for clients and service providers to work together to overcome challenges and successfully manage, develop, and deliver innovation as a key part of their ongoing service relationship. Real-world experience, guidance, and examples are provided to assist and enable organizations to gain additional value with their service partners through delivery of innovation by design rather than by accident. Although targeted at service relationships between clients and external service providers, the content and recommendations are equally applicable and relevant for enterprises driving innovation internally or as part of a wider ecosystem.
Author : Gautam Mahajan
Publisher : Business Expert Press
Page : 190 pages
File Size : 12,50 MB
Release : 2017-10-30
Category : Business & Economics
ISBN : 1631579894
Customer value is an overused and mis-understood term. Chris Ross said, ÒThere's a strong argument for changing the term 'marketing' and renaming it 'value creation'.Ó Companies fail to create value as well as they could because tools of customer value are not known. The author corrects this in simple steps by defining customer value, how it builds loyalty, market share, and profitability; and how customer value can be measured and created. This book also addresses managing steps such as a customer strategy, breaking silos, inter-departmental focus on the customer, measuring customer value added, circle of promises, customer-centric circles, bill of rights, total customer value management. Remember, if you create value for others, they will create value for you!
Author : Keith Sherringham
Publisher : Business Expert Press
Page : 334 pages
File Size : 45,30 MB
Release : 2021-04-06
Category : Business & Economics
ISBN : 1637420250
Whether it is the turnaround of a sports team to win a championship, bettering a community, remediation of business, or adoption and adaption to digital business, it is having us do things differently which brings sustainable change. This was seen throughout 2020 during the COVID-19 global pandemic. People from around the world stood up and helped each other, shared their time, goods, skills, and expertise which collectively crafted and shaped our response to COVID. Our environment was changed, capacities and capabilities implemented, behaviors emerged, and outcomes were managed. Interests and values were aligned and as empowered individuals having ownership with pride in who we are and what we do, we adopted and adapted. Knowing the issue, the importance to us, what we needed to do, and where to get help, enabled us to better ourselves and those around us. For the decisions made, we empowered and supported with variations to circumstances as required of us. This book provides the hands-on of “fixing the pipes and helping people” to capacity and capability build for the crafting and shaping of the emergent behaviors needed through our aligned interest and values with the empowered emotional ownership: “I do good work, change is coming, help me with the change, and I can do more.”
Author : Praeg, Claus-Peter
Publisher : IGI Global
Page : 348 pages
File Size : 38,31 MB
Release : 2010-09-30
Category : Business & Economics
ISBN : 1616928913
"This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher.
Author : David A. Taylor
Publisher : Addison-Wesley Professional
Page : 228 pages
File Size : 10,67 MB
Release : 1998
Category : Computers
ISBN : 9780201309942
"The first edition set a standard of excellence that has eluded all followers, and I have recommended it to my clients for years. The new edition is a gift to the field and should be required reading for all managers." - Adrian J. Bowles, Ph.D., Vice President Giga Information Group "One of the most readable introductions you will find. The new edition offers vital insights into the effective use of objects in business." - Chris Stone, President Object Management Group The first edition of "Object Technology: A Manager's Guide" is widely viewed as the classic introduction to this powerful computing concept. Object technology offers increased agility, significant time-to-market reduction, and the opportunity to exploit the potential of the World Wide Web by deploying globally distributed business systems. At a time when many of the world's largest companies are making the transition to object technology, David Taylor has updated his book to address the important issues facing the growth of object technology and to provide a glimpse into the future of this evolving paradigm. In updating this seminal work, David Taylor has retained the signature conciseness and, clarity of discussion that made the first edition a best-seller. "Object Technology: A Manager's Guide, Second Edition," covers the key terms, emerging concepts, and useful applications of objects. Managers, salespeople, engineers, software developers-anyone interested in understanding or implementing object technology-will find this a lucid introduction to the topic. Highlights of this new edition include: An explanation of how to use objects to create evolutionarysoftware that rapidly adapts to changing business conditions, eliminating the need for most new application development. An introduction to Java, and an explanation of how its useof message interfaces enables a new generation of portable, mix-and-match, Internet-enabled business objects. An update on the state of object databases and extended relationaldatabases, with guidelines for combining the two for optimal informationstorage. An introduction to the new generation of object engines andhow they combine storage and execution capabilities for maximumsoftware integration. 0201309947B09102001
Author : Nicola Morelli
Publisher : Springer Nature
Page : 99 pages
File Size : 47,20 MB
Release : 2020-08-27
Category : Business & Economics
ISBN : 3030562824
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers’ capabilities in light of the new roles that have opened up in innovation processes on different scales. After years of being inadequately defined, the professional profile of service designers is now taking shape. Today private and public institutions recognize service designers as essential contributors to their innovation and development processes. What are the capabilities that characterize a service designer? These essential capabilities are what service designers should acquire in their education and can sell when looking for a job.
Author : Khosrow-Pour, Mehdi
Publisher : IGI Global
Page : 5266 pages
File Size : 26,37 MB
Release : 2008-10-31
Category : Business & Economics
ISBN : 1605660272
"This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology"--Provided by publisher.
