The Real-Time Contact Center


Book Description

"The Real-Time Contact Center" is a practical guide to building a service infrastructure that will simultaneously exceed customers' expectations and build revenues.




Center Time (eBook)


Book Description

The how-tos of management, developmentally appropriate practices, room arrangements, assessment, record keeping and parent conference ideas. Also, centers on manipulatives, woodworking, books, blocks, language arts, dramatic arts and more!




Medicine Moves to the Mall


Book Description

Links changes in the sites at which medical services are offered to changes in medical practice, in medical economics, and in patterns of American commerce and urbanism. [back cover].




Creating a Classroom Time Capsule Social Studies Center


Book Description

This easy-to-use center has suggestions for ways to differentiate implementation or instruction to meet the needs of all students.This resource was created to align with the CCSS and supports developmentally appropriate standards-based instruction.




Time Line--Photo Diaries Social Studies Center


Book Description

This easy-to-use center has suggestions for ways to differentiate implementation or instruction to meet the needs of all students.This resource was created to align with the CCSS and supports developmentally appropriate standards-based instruction.




Narrative Writing--Once Upon a Time Literacy Center


Book Description

This easy-to-use center has suggestions for ways to differentiate implementation or instruction to meet the needs of all students.This resource was created to align with the CCSS and supports developmentally appropriate standards-based instruction.




Family and Friends Time Lines Social Studies Center


Book Description

This easy-to-use center has suggestions for ways to differentiate implementation or instruction to meet the needs of all students.This resource was created to align with the CCSS and supports developmentally appropriate standards-based instruction.




Management Engineering


Book Description

Includes section "Book reviews".




Writing Center Talk over Time


Book Description

In the last 15 to 20 years, writing centers have placed greater importance on tutor training, focusing on teaching tutors best practices in fostering student writers’ engagement and writing skills. Writing Center Talk over Time explores the importance of writing center talk and demonstrates the efficacy of tutor training. The book uses corpus-driven analysis and discourse analysis to examine the changes in writing center talk over time to provide a baseline understanding of the very heart of writing center work: the talk that unfolds between tutors and student writers. It is this talk that, at its best, motivates student writers to continue to improve their writing and scaffolds their learning and that makes tutors proud of the service that they provide. The methods and analysis of this study are intended to inform other researchers so that they may conduct further research into the efficacy of writing center talk.




The Church Times


Book Description