Product-Led Onboarding


Book Description

When you borrow a plate from grandma, does she ask you to pay a deposit? Of course not. Likewise, blocking your non-paying ("freemium") customers from the core experience of your product, is like chopping your own leg off while running a marathon. Yet, this is just one of the crucial mistakes that most SaaS companies make right off the bat. Think about it. Do YOU have... Stalled accounts taking up valuable space? Sub-par clients who only expect freebies and don't ever use the full features of your product? Low conversion from free accounts to paid? Then, you might have a shot-yourself-in-the-foot problem. In this book, you'll find the easy, 6-step formula you can apply to your operations today that can change absolutely everything. You'll be able to count your company among giants like Mixpanel, Ubisoft, and Outsystems when you: Captivate clients' attention from the get-go. Make it easier for clients to get good at using your software so they are more likely to use it. Create a fool-proof checklist to make your product go viral. Match services with behaviors, and get users addicted to your product. Win rave reviews by making clients feel like VIPs. Use this strategy at each level in your team to supercharge its effect. Rinse and repeat, and watch your business grow while you sleep. In short, you'll discover why putting your customer first is the ultimate secret to growing your company. And how you can achieve astronomical conversions and customer loyalty without even trying. Check out what others are saying:




Who


Book Description

In this instant New York Times Bestseller, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent. The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate. Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to • avoid common “voodoo hiring” methods • define the outcomes you seek • generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople • ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate • attract the person you want to hire, by emphasizing the points the candidate cares about most In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.




Managing Recruitment and Onboarding


Book Description

This guide is an essential resource for professionals tasked with managing recruitment and onboarding processes within an organization. Whether you are directly involved in recruiting new staff or responsible for coordinating the process, this book provides a thorough understanding of the skills and knowledge required to effectively manage these essential HR functions. The book begins with an exploration of existing recruitment and onboarding policies and procedures, guiding readers on how to identify and evaluate them in the context of their organization. It delves into assessing technology options to enhance the efficiency and effectiveness of recruitment processes, providing practical advice on selecting and implementing tools that streamline hiring workflows. A significant portion of the book is dedicated to updating and refining policies and procedures to align with organizational requirements. Readers will learn how to obtain support from relevant stakeholders and create or adjust forms and documents that underpin these policies. Effective communication and training strategies are emphasized to ensure that all relevant staff are well-informed and capable of adhering to updated procedures. The book also covers critical aspects of human resource planning, including determining future HR requirements in collaboration with stakeholders and ensuring that position descriptors are current and accurately used throughout the recruitment process. It provides detailed guidance on advertising vacant positions in compliance with legislation and organizational policies, consulting with specialists when necessary, and adhering to selection procedures that meet legal and organizational standards. Additional chapters address the importance of timely and accurate job offers and contracts, providing new appointments with relevant advice, and ensuring that onboarding processes are consistently applied across the organization. The book also covers the management of probationary employees, the provision of feedback, and the collection of participant and stakeholder feedback on the onboarding process. Finally, readers are equipped with strategies for updating onboarding policies and procedures based on feedback, ensuring continuous improvement and alignment with organizational goals. This book is an invaluable tool for HR professionals seeking to optimize their recruitment and onboarding practices and contribute to the overall success of their organization.




Train Customer Service Reps for Success


Book Description

Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details: · The skills customer service teams need to meet customers’ expectations · Techniques for training new hires for those skills · Methods to effectively support customer service reps after the training program · Ways to prepare reps for the futureTools and resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.




Improving the Software Testing Skills of Novices During Onboarding Through Social Transparency


Book Description

Inexperienced software developers - such as fresh graduates - shape the future of software engineering as a practice. Supporting these novice developers in becoming high quality engineers is a key objective of our engineering community. Yet, inexperienced developers have considerable trouble in applying the fundamentals of systematic software testing in industrial settings. Gaps in testing skills arise from inherent attributes of systematic testing itself and environmental attributes, such as the educational setting in universities. Frustrated, practitioners have long since devised cost intensive workarounds. In this thesis, this problem situation is qualitatively analyzed in great detail, leveraging insights from three Grounded Theory studies. Employing Everett M. Rogers' 'Theory of the Diffusion of Innovation', strategic improvements to the onboarding situation are presented. Lastly, tool support for the strategies developed in this thesis is presented and evaluated.





Book Description




Staff Educator’s Guide to Clinical Orientation, Third Edition


Book Description

“Chapter to chapter, I was able to deepen my understanding of process and concepts in ways that will strengthen the professional development of any nursing team.” –Heather E. Norman, MBA, MSN, RN, NE-BC, CNL, CCHP-RN Chief Nursing Officer, Wellpath “Staff Educator’s Guide to Clinical Orientation provides an insightful look into the onboarding needs of our healthcare environment . . . This guide would be a fantastic resource for a new or established onboarding program.” –Veronica Gurule, MSN, RN, CCRN Pediatric Intensive Care Nurse Cook Children’s Hospital “Staff Educator’s Guide to Clinical Orientation is a must-read for anyone who is involved in onboarding new, experienced, and temporary staff nurses in a clinical setting.” - Paula Levett, MS, RN, CCRN Former Nursing Practice Leader Pediatric Intensive Care Unit The University of Iowa Stead Family Children’s Hospital With all the changes in staffing in the past few years due to the pandemic, a high-quality onboarding process is even more important for retention and ensuring a new nurse’s success. In this fully revised third edition of Staff Educator’s Guide to Clinical Orientation, authors Robin Jarvis, Amy J. Word-Allen, and Alvin Jeffery provide readers with all the tools they need to successfully develop a nursing and healthcare workforce. Whether someone is new to leading orientation efforts or a seasoned nursing staff development specialist, this book will help readers: · Understand the role of the preceptor in clinical orientation activities · Incorporate regulatory and legal issues · Understand and use the ADDIE model · Analyze, design, and implement an orientation program · Evaluate an individual’s competency · Conduct surveys and focus groups · Manage orientee errors and personality conflicts TABLE OF CONTENTS Chapter 1: Important Considerations for Onboarding and Orientation Chapter 2: Analysis and Design of an Onboarding Program Chapter 3: Developing and Implementing an Orientation Program Chapter 4: Evaluating an Individual’s Competency Chapter 5: Working With Orientees Chapter 6: Evaluating an Orientation Program Chapter 7: Temporary Employees and Students Chapter 8: Regulatory Considerations Chapter 9: Practical Tips for Staying Organized Appendix: Essential Orientation Materials for Your Office




Practical Customer Success Management


Book Description

Practical Customer Success Management is a complete "handbook for CSMs", written by a customer success expert who has coached and trained many hundreds of customer success managers across the globe. The book is aimed at increasing both productivity and consistency of quality of output for customer success managers of all levels, from relative newcomers through to seasoned professionals. The book is highly practical in nature and is packed full of good humored but very direct advice and assistance for dealing with exactly the types of real world situations CSMs face every day. Practical Customer Success Management provides a simple-to-follow, best practice framework that explains what the core customer success management steps are at each stage of the customer journey to business outcome success and in what circumstances to apply those steps. It describes and explains which situations each step applies to and provides recommendations for activities or tasks that the CSM can perform to complete each step, together with detailed explanations and step-by-step guidance for successfully completing each activity or task. Included in this book is an entire suite of tools and templates that enable rapid completion of each task and ensure consistency of approach both across multiple customer engagements and by multiple CSMs within a team. Each tool’s use is clearly explained within the book, and CSMs are able to adapt and customize the tools to suit their own specific needs as they see fit.




The Restaurant Blueprint


Book Description

“The Restaurant Blueprint: A Guide to Starting, Sustaining, and Scaling Successful Restaurants” is a comprehensive resource for aspiring restaurateurs and those looking to elevate their existing establishments. This practical guide covers every stage of building a successful restaurant, from concept creation and business planning to selecting the perfect location. It offers expert advice on menu development, kitchen management, customer service, staffing, and financial management, including budgeting, cost control, and boosting profitability. Marketing strategies to attract and retain diners, along with insights on using technology to streamline processes, are key highlights. As your restaurant grows, the book provides proven strategies for scaling—whether through expansion, franchising, or new service offerings—while maintaining a strong brand and consistent customer experiences. A must-read for anyone dedicated to building a flourishingrestaurant business.




Student Workbook To Accompany Miller and Lovler’s Foundations of Psychological Testing


Book Description

The Student Workbook To Accompany Miller and Lovler’s Foundations of Psychological Testing: Practical and Critical Thinking Exercises, Sixth Edition by Aimee Rhoads, Sara Pemble, Leslie Anne Miller, and Robert Louis Lovler is practical workbook that offers a wealth of opportunities for students to apply knowledge learned from the best-selling core text, Foundations of Psychological Testing, Sixth Edition. Exercises and projects allow students to review, engage in, and master concepts, while multiple choice and short answer questions allow students to assess their understanding at the conclusion of each chapter.