Interview Questions and Answers
Author : Richard McMunn
Publisher : How2Become Ltd
Page : 161 pages
File Size : 49,12 MB
Release : 2013-05
Category : Business & Economics
ISBN : 1907558748
The Sales Enablement Playbook
Author : Cory Bray
Publisher : Createspace Independent Publishing Platform
Page : 164 pages
File Size : 13,95 MB
Release : 2017-06-23
Category :
ISBN : 9781546744764
Book Description
In The Sales Enablement Playbook, sales veterans Cory Bray and Hilmon Sorey provide insights into creating a culture of sales enablement throughout your organization. This book provides a series of stand-alone chapters with frameworks and tactics that you can immediately implement, regardless of company size or industry. Whether you are a sales executive, sales practitioner, or a non-sales executive looking for ways to impact growth, The Sales Enablement Playbook will help you identify your role in a thriving enablement ecosystem.
Who
Author : Geoff Smart
Publisher : Ballantine Books
Page : 210 pages
File Size : 40,10 MB
Release : 2008-09-30
Category : Business & Economics
ISBN : 0345504194
Book Description
In this instant New York Times Bestseller, Geoff Smart and Randy Street provide a simple, practical, and effective solution to what The Economist calls “the single biggest problem in business today”: unsuccessful hiring. The average hiring mistake costs a company $1.5 million or more a year and countless wasted hours. This statistic becomes even more startling when you consider that the typical hiring success rate of managers is only 50 percent. The silver lining is that “who” problems are easily preventable. Based on more than 1,300 hours of interviews with more than 20 billionaires and 300 CEOs, Who presents Smart and Street’s A Method for Hiring. Refined through the largest research study of its kind ever undertaken, the A Method stresses fundamental elements that anyone can implement–and it has a 90 percent success rate. Whether you’re a member of a board of directors looking for a new CEO, the owner of a small business searching for the right people to make your company grow, or a parent in need of a new babysitter, it’s all about Who. Inside you’ll learn how to • avoid common “voodoo hiring” methods • define the outcomes you seek • generate a flow of A Players to your team–by implementing the #1 tactic used by successful businesspeople • ask the right interview questions to dramatically improve your ability to quickly distinguish an A Player from a B or C candidate • attract the person you want to hire, by emphasizing the points the candidate cares about most In business, you are who you hire. In Who, Geoff Smart and Randy Street offer simple, easy-to-follow steps that will put the right people in place for optimal success.
Train Customer Service Reps for Success
Author : Rachel Armstrong
Publisher : Association for Talent Development
Page : 20 pages
File Size : 20,47 MB
Release : 2014-10-24
Category : Business & Economics
ISBN : 195215782X
Book Description
Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details: · The skills customer service teams need to meet customers’ expectations · Techniques for training new hires for those skills · Methods to effectively support customer service reps after the training program · Ways to prepare reps for the futureTools and resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.
Customer Success
Author : Nick Mehta
Publisher : John Wiley & Sons
Page : 256 pages
File Size : 24,40 MB
Release : 2016-02-29
Category : Business & Economics
ISBN : 1119167965
Book Description
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Saunders Strategies for Test Success 2016-2017
Author : Linda Anne Silvestri, PhD RN
Publisher : Elsevier Health Sciences
Page : 281 pages
File Size : 16,86 MB
Release : 2015-08-18
Category : Nursing
ISBN : 0323296610
Book Description
Preceded by: Saunders 2014-2015 strategies for test success / Linda Anne Silvestri, Angela Silvestri. 3rd ed. c2014.
Saunders 2014-2015 Strategies for Test Success - Pageburst E-Book on VitalSource,Passing Nursing School and the NCLEX Exam,3
Author : Linda Anne Silvestri, PhD RN Faan
Publisher : Elsevier Health Sciences
Page : 283 pages
File Size : 28,65 MB
Release : 2013-08-29
Category : Medical
ISBN : 1455776777
Book Description
Updated to reflect the most current NCLEX(r) test plans, Saunders 2014-2015 Strategies for Test Success: Passing Nursing School and the NCLEX Exam, 3rd Edition helps you learn the reasoning skills you need to pass any nursing test from routine quizzes to the NCLEX examination. It offers strategies for time management, critical thinking, and problem solving, and includes realistic, NCLEX exam-style practice questions and tests. This edition adds new study tips and hints, and expands its coverage of alternate item format questions. Written by Linda Anne and Angela Silvestri, this essential resource gives you the tools you need to overcome test anxiety and prepare for NCLEX success.1,000 online practice questions allow you to apply the strategies learned from the text in a realistic electronic testing environment.An emphasis on comprehensive test preparation helps you develop, refine, and apply the reasoning skills you need to succeed throughout nursing school and on the NCLEX examination. Chapters on specific question content such as prioritization, pharmacology, and delegation provide numerous examples to prepare you for higher-level questions.A "Developing Study Skills" chapter provides helpful tips on improving time management for more efficient exam preparation.Helpful "Tips for the Beginning Nursing Student" highlight the most important concepts needed for exam success. UPDATED and Unique! "Test-Taking Strategies "now" "highlight topics you may review for further remediation in "Saunders Strategies for Test Success" and "Saunders Comprehensive Review for the NCLEX Exam."New! 500 more practice questions have been added to the Evolve companion website, bringing the total to 1,000 questions.Expanded coverage of alternate item format questions includes a NEW chapter with explanations and strategies for analyzing and answering these questions, updated practice questions, and a special icon highlighting these question types.
EMPOWERED
Author : Marty Cagan
Publisher : John Wiley & Sons
Page : 435 pages
File Size : 48,7 MB
Release : 2020-12-03
Category : Business & Economics
ISBN : 1119691257
Book Description
"Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--
The Seven Pillars of Customer Success
Author : Wayne McCulloch
Publisher : Lioncrest Publishing
Page : 344 pages
File Size : 26,74 MB
Release : 2021-04-27
Category :
ISBN : 9781544516608
Book Description
As a customer success leader, whose insight do you rely on for success? Your field is still maturing, yet your profession is one of the fastest growing in the world. There are tons of books and blogs written by success professionals sharing their experiences and strategies, but how do you know what will work for your specific situation? Whose advice is the expertise you can trust? Wayne McCulloch has more than 25 years of experience in the software industry-years spent in training, adoption, and customer experience, the building blocks for customer success. Now he's sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization. From customer journey actions to the development of transformation advisors, you'll read detailed examples of how companies have put these seven pillars to the test. To create a culture of customer success and stand out in the marketplace, you need a proven framework and knowledgeable perspective-this book provides both, and more.
Saunders 2014-2015 Strategies for Test Success - E-Book
Author : Linda Anne Silvestri
Publisher : Elsevier Health Sciences
Page : 283 pages
File Size : 17,56 MB
Release : 2013-06-11
Category : Medical
ISBN : 1455737518
Book Description
An essential resource for any nursing student, this invaluable guide gives you the tools you need to overcome text anxiety and develop effective study habits. Key topics include time management, critical thinking, and problem solving, with tips to help you tackle any nursing test — from a routine quiz to the NCLEX® examination. You’ll learn how to confidently evaluate and identify the correct answer for a variety of test question types, including alternate item formats, with chapters on the nursing process, prioritization methods, and safety strategies. This title includes additional digital media when purchased in print format. For this digital book edition, media content may not be included. Coverage of detailed critical thinking methods offer valuable clues to help you analyze and uncover the correct answer option for all question types, including multiple-choice, true-or-false, and alternate item-format questions Chapters on specific question content, such as prioritization, pharmacology, management, and delegation, provide numerous examples to prepare you for higher cognitive level questions A fun, two-color design features cartoons and bold designs to help visual learners become better overall test-takers. Linda Silvestri’s hallmark Pyramid Points in the margins highlight the most important concepts you need to learn for exam success. Refocused content emphasizes comprehensive test preparation to help you develop, refine, and apply the reasoning skills you need to succeed throughout nursing school and on the NCLEX® examination. A new chapter on reducing test anxiety offers simple strategies you can use to control test-induced stress and gain the confidence you need to pass exams. A new chapter on developing a structured study plan provides helpful tips for improving time management for more efficient exam preparation.
