Author :
Publisher :
Page : pages
File Size : 10,75 MB
Release : 2020-01-10
Category :
ISBN : 9781735314006
This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of six core functions and offers frameworks for creating a new, or refining an existing, customer experience (CX) management program.
Author :
Publisher :
Page : 265 pages
File Size : 41,42 MB
Release : 2019-11
Category :
ISBN : 9781735314020
This is a reference field guide for customer experience management professionals to use in their work. It discusses a customer experience management program as a holistic and integrated set of eight core functions and offers frameworks for creating a new, or refining an existing, CX program.
Author : Alan Pennington
Publisher : Pearson UK
Page : 233 pages
File Size : 33,42 MB
Release : 2016-09-12
Category : Business & Economics
ISBN : 1292148470
Author : Chris Hallberg
Publisher : Business Sergeant Books
Page : 216 pages
File Size : 43,12 MB
Release : 2017-10-15
Category : Industrial management
ISBN : 9780999101803
There's a big difference between having a leadership title and being a confident, respected, and effective leader. Chris Hallberg's Business Sergeant's Field Manual is written for business owners and leaders who need a hand with the day to day rigors of operating a successful business. If you're committed to leading, then this book will help you get where you want to go, and it will give you the tools you need to get there. The Field Manual is a crucial weapon in the arsenal of any small business leader whose spirit is willing. Chris brings decades of military, paramilitary, and entrepreneurial management experience to bear and delivers a no-nonsense, easy-to-follow handbook full of operational advice that, if applied, will help you make the kind of change that can right a listing ship, or propel a fledgling startup into star-bound success. Inside you'll find 82 Real world lessons covering topics such as: Commitment * Leadership * Shared Vision Culture * Accountability * Marketing and Branding Sales and Sales Management * Understanding Financials * Execution Strategic Partners *Work-Life Balance *Downloadable Tools Chris Hallberg spends the majority of his time "In the trenches" helping business owners and their leaders execute their mission with military precision. He lives in Denver Colorado with his wife and two sons.
Author : David D. Fish
Publisher :
Page : 265 pages
File Size : 41,88 MB
Release : 2021-03-05
Category :
ISBN : 9781665300759
Author : Maurice Stewart
Publisher : Gulf Professional Publishing
Page : 500 pages
File Size : 31,29 MB
Release : 2012-10-10
Category : Business & Economics
ISBN : 0123970156
The majority of the cost-savings for any oil production facility is the prevention of failure in one of the production equipment such as pressure vessels. This book provides engineers with the advanced tools to alter, repair and re-rate pressure vessels using ASME, NBIC and API 510 codes and standards.
Author : Renee Evenson
Publisher : AMACOM Div American Mgmt Assn
Page : 239 pages
File Size : 26,5 MB
Release : 2011
Category : Business & Economics
ISBN : 0814416411
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition ofCustomer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Author : Jocko Willink
Publisher : St. Martin's Press
Page : 215 pages
File Size : 41,56 MB
Release : 2023-10-03
Category : Business & Economics
ISBN : 1250334802
The instant #1 New York Times, #1 Wall Street Journal, #1 USA Today bestseller answers the world’s most complex question: How do you lead? Leadership is the most challenging of human endeavors. It is often misunderstood. It can bewilder, mystify, and frustrate even the most dedicated practitioners. Leaders at all levels are often forced to use theoretical guesswork to make decisions and lead their troops. IT DOESN’T HAVE TO BE THAT WAY. There are principles that can be applied and tenets that can be followed. There are skills that can be learned and maneuvers that can be practiced and executed. There are leadership strategies and tactics that have been tested and proven on the battlefield, in business, and in life. Retired U.S. Navy SEAL officer Jocko Willink delivers his powerful and pragmatic leadership methodology, which teaches how to lead any team in any situation to victory. This new expanded edition contains a protocol to develop and hone critical decision-making instincts and make them habitual.
Author : Bernard T. Lewis
Publisher : McGraw Hill Professional
Page : 429 pages
File Size : 33,80 MB
Release : 2000-11-27
Category : Technology & Engineering
ISBN : 0071414746
Get longer, safer system operating life for every facility maintenance dollar! How do you efficiently manage facility infrastructure? You turn to this hands-on, answer-packed, time- and money-saving guide designed for every facility manager who has to do more with less. It shows you how to conduct seamless facility condition inspections that provide an overall snapshot of the current condition of your facility, generating enormous amounts of priceless information that will help you reduce or eliminate downtime and keep your facility humming. This comprehensive, portable toolkit packs everything you need to: * Continually assess the condition status of every aspect of a building: all of its systems and equipment, components and subcomponents *Identify deficiencies before they become major problems * Get better performance from every system
Author : Pat Gannon-Leary
Publisher : Elsevier
Page : 263 pages
File Size : 10,34 MB
Release : 2010-03-15
Category : Language Arts & Disciplines
ISBN : 178063031X
Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff. - Dual use – reference work and/or training manual - Potential as a text book - Applicable to a wider context than LIS – could be used for a whole HEI institutional approach to customer care or in local authorities/public services
