Los secretos detrás de la magia


Book Description

Jonatan Loidi y ‘Gaita’ González presentan un modelo de 10 pasos para la creación y gestión de experiencias mágicas para tu organización. “Este libro es el manual de la excelencia en atención al cliente y desarrollo empresarial. Demuestra que la pasión es clave para superar los desafíos. Una invitación a reflexionar, trabajar y cambiar paradigmas para formar parte del 5% que marca la diferencia”. Martín Zuppi, CEO Stellatis Argentina “Conocí el modelo a partir de una conferencia, y sin dudas me pareció el recorrido ideal para trabajar en la experiencia que una organización puede ofrecer. Hoy este libro forma parte de nuestra agenda de trabajo”. Carolina Del Hoyo, Directora Regional Marketing Fratelli Branca “Este libro permite enamorarse de la idea de que no existen los límites cuando se trata de satisfacer y hacer felices a nuestros clientes, y a nuestro equipo de trabajo. 100% aplicable a la realidad de Latinoamérica”. Isabel Cristina Sepúlveda Parra, Directora de Experiencia al cliente en Bancolombia. “Participé de la experiencia en Orlando dos veces. Por tal motivo aseguro que este libro marca un antes y después para la organización y el liderazgo, ofreciendo un camino lógico y simple hacia el éxito, con ejemplos claros”. Carlos Bethancourt, Director ejecutivo Acecolombia. “El libro describe un modelo que todo fanático del marketing y las experiencias debe conocer. Es práctico y aplicable a cualquier empresa”. Soledad Moll, Directora de MMA LATAM




Be Our Guest


Book Description

Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.




Cristiano Ronaldo


Book Description

The definitive award-winning biography of Cristiano Ronaldo - fully updated to include the 2022 World Cup, Ronaldo's explosive exit from Manchester United and his record-breaking transfer to Al-Nassr As the Qatar World Cup opened to worldwide jubilation, Cristiano Ronaldo's second spell at Manchester United reached an abrupt conclusion. It was not to be the fairy tale ending to a glittering career. Instead, over the two seasons, it had snowballed into a toxic standoff between himself, the board and newly appointed manager, Erik ten Hag. The Theatre's dream was over. On 22 November 2022, Ronaldo's contract was terminated. In this compelling account, Guillem Balagué draws on impeccable sources, first-hand interviews and unprecedented access, taking us on a journey from Madeira to Manchester, and onto Spain, Italy and Saudi Arabia. From Ronaldo's tutelage under Sir Alex Ferguson to becoming the biggest galáctico of them all at Real Madrid, and captaining Portugal to the first silverware in their history at the UEFA Euro 2016, Guillem chronicles Ronaldo's career in its entirety. This is nothing less than the definitive portrait of a true icon of modern football, who has reached the very heights of the beautiful game and cemented his place as one of the greatest players of all time.




Gleaming: the Art of Laia Lopez


Book Description

With almost a million followers on Instagram this is the most personal book of artist Laia López to date. In her own words: From recreating my dad's arts and crafts to releasing my own art book. All the way from Barcelona, I present this book, the result of no small amount of hard work, love and dedication, a publication to share some of the work I've put out on social networks. Inside you'll find a compilation of my favorite illustrations to date, as well as some unpublished creations. Gleaming is a little piece of me I give to you, in which I explain my methods and techniques, tips, anecdotes and the intentions hidden away behind my projects, so you can see just how intensely art shines in my day-to-day life.




Tapirs


Book Description

Descended from a long and ancient lineage, tapirs are important tropical forest seed dispersers. However, today, all species of tapirs are threatened to various degrees by habitat destruction and hunting. This action plan was written with wildlife biologists, ecologists, administrators, educators and local conservation officials in mind and is aimed at those countries with tapir populations. It provides a brief natural history of each species and its objective is to aid in their conservation by catalyzing conservation action. In addition, it is hoped that the contents of the plan will stimulate further research into this fascinating group of animals.




Media Development


Book Description




The Mask of Zorro


Book Description




The Garden Next Door


Book Description

A Chilean writer named Julio and his wife, Gloria, are at a low point in their lives. Constantly bickering, the pair are beset by worries about money, their writing, and their son (who may or may not be plying the oldest profession in Marrakesh). When Julio's boyhood best friend, now a famous artist, lends the couple his luxurious Madrid apartment for the summer, it is an escape for both - but in particular for Julio, who fantasizes about the garden next door and the erotic life of the lovely young aristocratic woman who inhabits it. But Julio's life - and career - unravel In Madrid: he is rebuffed by a famous literary agent, Nuria Monclus, who detests him and his novel; his son's friend from Marrakesh moves in and causes havoc; and Gloria begins to drink. In the face of pitiless adversity, Julio's talent inexorably begins to fade. The garden next door, however, is also Gloria, who has been doing some creating of her own. It is this twist that transforms Donoso's brilliant satire of the writer's life into something even greater: a carefully crafted and bitteily comic meditation on gardens, deceit, and the nature of a writer's muse.




Reparations


Book Description

"Kwon and Thompson's eloquent reasoning will help Christians broaden their understanding of the contemporary conversation over reparations."--Publishers Weekly "A thoughtful approach to a vital topic."--Library Journal Christians are awakening to the legacy of racism in America like never before. While public conversations regarding the realities of racial division and inequalities have surged in recent years, so has the public outcry to work toward the long-awaited healing of these wounds. But American Christianity, with its tendency to view the ministry of reconciliation as its sole response to racial injustice, and its isolation from those who labor most diligently to address these things, is underequipped to offer solutions. Because of this, the church needs a new perspective on its responsibility for the deep racial brokenness at the heart of American culture and on what it can do to repair that brokenness. This book makes a compelling historical and theological case for the church's obligation to provide reparations for the oppression of African Americans. Duke Kwon and Gregory Thompson articulate the church's responsibility for its promotion and preservation of white supremacy throughout history, investigate the Bible's call to repair our racial brokenness, and offer a vision for the work of reparation at the local level. They lead readers toward a moral imagination that views reparations as a long-overdue and necessary step in our collective journey toward healing and wholeness.




The Art of the Disney Princess


Book Description

Every little girl has a favorite Disney Princess--and for that matter, every grown-up girl, too! In The Art of the Disney Princess, Disney artists, designers, illustrators, and animators from around the world have re-imagined their favorite princesses and portrayed them in a variety of mediums. Ariel, Aurora, Belle, Jasmine, Snow White, and Cinderella are newly incarnated in water color, pastel, oil paint, colored pencil, mixed media, and computer graphics pieces that range from the traditional to the unconventional. This artwork has been created especially for this museum-quality book, which is sure to delight art lovers, Disney collectors, and any prince or princess who ever believed that fairytales do come true.