Does Outsourcing Really Improve Firm Performance? Empirical Evidence and Research Agenda


Book Description

The phenomenon of outsourcing has spawned a rich body of scholarly work in the last two decades. Yet answer to one important question has remained elusive: does outsourcing really improve firm performance? Addressing this question is important as firms across nations continue to embark on the practice of outsourcing to save operating costs and remain competitive. Scholars, practitioners and policy makers need to understand if and how outsourcing benefits the firm. However, no comprehensive review of empirical evidence has been published so far that can address this question. This study reviews 57 empirical research articles that investigated outsourcing-firm performance relationship in 47 peer-reviewed scholarly journals over a 20 year time-span (1996-2015). The articles differ widely in research scope, context, level of analysis, data source, time-span, industry sector, extent of outsourcing, and measure of performance. Findings suggest that outsourcing can produce positive, negative, mixed, moderated, or no significant impact on the firm. This study also provides useful directions for future research on outsourcing and firm performance.




Outsourcing


Book Description

Outsourcing has become one of the key restructuring tools for companies seeking to boost their growth and business performance. As the outsourcing phenomenon has mushroomed, so a range of academic studies have sought to define and describe a unifying theoretical model. Outsourcing: Design, Process and Performance draws upon managerial, economic, sociological, historical and psychological perspectives to bring about an understanding of how outsourcing design and the outsourcing process feed into the performance of firms. Blending empirical insights from a range of international cases and large-scale statistical tests with existing theoretical perspectives, the author argues that a negative curvilinear relationship exists between outsourcing and firm performance. A critical analysis of current outsourcing strategies, together with a discussion of future trends, offers a new agenda for academic researchers and business managers alike.




Demystifying Outsourcing


Book Description

Demystifying Outsourcing emphasizes the importance of building partnerships with consultants and vendors to achieve results. Training managers who utilize this resource will build their confidence and strengthen their outsourcing capabilities as they navigate complex outsourced projects. As a comprehensive toolkit, the book takes the reader step by step through an outsourced initiative. Numerous stories bring the challenges of outsourcing to light. Practical tips and tools, and worksheets on the accompanying CD can be tailored easily to any project. Topics include: Current trends and guiding principles in outsourcing A strategic sourcing decision model to help managers make wise choices about what to outsource and what to retain Identifying and selecting outsourcing partners The RFP process and contract negotiations Positioning consultants and vendors in the organization Design, delivery and program evaluation of outsourced initiatives Special situations such as dealing with conflict, inheriting a consultant and working with multiple consultants and vendors Debbie Friedman is Operating Vice President at Federated Department Stores, where she heads up the Federated Leadership Institute, a training function whose mission is to strengthen the leadership capabilities of the top 1,800 executives.




Inside Outsourcing


Book Description

OUTSOURCING IS THE BAD BOY OF BUSINESS, blamed for poor quality, unethical salaries, inhumane conditions, and even the ruination of industrialized economies. Yet, Apple, Google, JP Morgan, and almost every Fortune 500 company outsources, and the industry is growing at breakneck speed. Hiring an offshore team can save a company 70% on its staffing costs and offer previously unimaginable access to a near-infinite pool of 2 billion highly qualified professionals. It's a game changing proposition for businesses. Globalization and technology are connecting the world's 8 billion people into one single online economy. For three decades, the outsourcing industry was a sleeping giant, generating $200 billion annually, and employing tens of millions of people, but mostly invisible to the traditional economy. Now, the giant is waking. Only recently has outsourcing become an option for small and medium-sized businesses. Previously, due to technological limitations, it was the exclusive domain of the big multinational conglomerates. Many smaller businesses have now heard of offshoring, but few really understand its full potential or how it can be applied to their company. What does outsourcing really mean for the typical business, entrepreneur, or manager? Should they embrace this movement or run from it? Is outsourcing really the devil incarnate or a misunderstood force for good? Will it cause the downfall of economic stability in the West or catalyze humanity's next step-change in prosperity and innovation? Inside Outsourcing takes a deep dive into the origin of outsourcing, its current state, and likely future. It explores the high-level concept, drills down into the mechanics, offers clear insights for its practical application, and provides actionable advice for businesses of all sizes exploring its potential. This book is a must-read if you don't want to miss this game-changing opportunity.







Organizational Outsourcing Strategy


Book Description

Nowadays, there is a growing stream of organizations need to research into the outsourcing of innovation activities within the innovation, management, marketing and economics disciplines. These organizations need to understand how with the outsourcing practice becoming more commonplace in their industry. However, their behaviors bring these two questions: Whether outsource or internalize innovation activities and the performance implications of this decision can support for both transaction cost and resource based arguments is examined with both theory bases showing substantial attention? Whether outsourcing innovation activities can lead to faster product development and cost savings? On advantages hand, it is possible that outsourcing may lead to higher costs and slower new product development. Further the technological uncertainty may have conflicting impacts on the outsourcing decision that are not yet well understand. When outsourcing product development has reduced costs and has proved speed to market. On disadvantages hand, outsourcing has also reduce product development time delays and higher quality concerns. Why to cause performance implications of outsourced innovation activities in transaction in cost economics and the resource-based view point? When outsourcing product development has been to reduce costs and has improved speed to market, outsourcing product development is not unlike other make or buy decisions. So, make vs buy decision is similar to logistic and IT outsourcing. Internalization of product development will be preferred when transaction costs are excessive. Otherwise, the market i.e. outsourcing will be selected when transaction costs are low. Transaction costs can include adaption, safeguarding and measurement costs. Adaption costs represent efforts to adjust contract to change conditions and are a result of environmental uncertainty. When a firm may have to revise on agreement with a partner company, this facing substantial penalties, due to an unstable market environments, the firm is likely to perform this function internally. Safeguarding costs characterize the costs of an outsourcing provider acting opportunities after investments have been made in the inter-firm relationship and are the result of transaction specific investment. Measurement costs include all expenses with confirming that contracts have been fulfilled passably. The contracting firm may face substantial costs to estimate quality for contractual services. When the sum total of these transaction costs is substantial, internalization will be favored.




OUTSOURCING 3.0 - Outperform: Outsource: Outprofit


Book Description

Besides the 3 O’s of Outperforming & Outprofiting via Outsourcing, it also signifies that we are now into the third generation of outsourcing. In the first generation, before the 80’s, outsourcing was mainly cost driven. In the second generation, in the 90’s, arrived the capabilities and value driven outsourcing. The key focus was on how to extract the maximum value out of an outsourcing relationship. Only recently, in the third generation are we moving into the strategy driven outsourcing paradigm. This subtle shift is leading the business leaders to question that very underpinnings of a modern organisation. The key focus is “How can outsourcing assist in driving even more strategic advantage to our business?”. Let us have a quick exercise to warm up. Can you guess what the most outsourced service on earth today is? Think of all potential services in your company that can be outsourced; cast your mind far and wide. Try not to miss anything. Once you have thought of all the possibilities, make the guess again. What is the most outsourced service on earth today? If you guessed call centres, I would have to say no. In fact, if you guessed any of the following services – logistics, IT, sales training, fleet management or payrolls – all popular services to be outsourced, I would not nod my head once. The answer, which lies somewhere in this chapter, is going to be a surprise to you. Whether your guess is correct or not, there is a lot more to be explored. You will come to recognise how ubiquitous outsourcing has become in the modern-day commercial world, and how to keep your eyes open to recognise situations that are amenable to outsourcing. The full list of all outsourceable activities within a company may include an element of surprise. You will also know the answer to the second part of the $483 billion question, i.e. when you must NOT outsource. In our work, we frequently encounter people who are dogmatic about outsourcing – on both sides of the fence. We have worked closely with directors serving on boards of large organisations who are against outsourcing. On the other hand, we also talk to people at all levels in companies who would rather outsource than do the tasks internally. We have come across situations where companies are reluctant to outsource, and where that would have been the best course of action.




Outsourcing


Book Description

As global competition grows more fierce, companies continue to look for ways to increase their competitive edge without jeopardizing profit margins. Today's corporations are starting to realize the competitive advantage that Information Technology (IT) can bring to a company. These corporations are also realizing that staying current with technology requires a great deal of effort, risk, and expense. This is one of the primary reasons CEO's are considering outsourcing as an alternative. Written by a CIO who has successfully maneuvered through the outsourcing process, Outsourcing: A CIO's Perspective addresses the realistic expectations and the most commonly asked questions about IT outsourcing, while reviewing it's advantages and disadvantages. This text identifies key elements that can be used to assess the feasibility of securing a profitable and manageable outsourcing agreement. It provides a convincing case that even if the final decision is to not outsource, the result of the process will identify potential business improvement opportunities.




Outsourcing


Book Description

THE DEFINITIVE RESOURCE ON OUTSOURCING Outsourcing is the hottest topic in business, and it willlikely stay that way. Managers, workers, executives, and almostanyone else involved in any large business will probably have todeal with it one day, in one way or another. Outsourcing is abusiness issue first and foremost, but it's also a political,personal, and cultural issue that many people, not least managersand executives, find difficult to fully understand. Outsourcing documents the theory, facts, myths, benefits,and costs of outsourcing and gives managers the information theyneed to implement an outsourcing program that will help theirbusiness the most and hurt their employees the least. Bringingtogether noted academics, corporate leaders, and outsourcingpractitioners, the book covers all the major topics in theoutsourcing debate, but also presents expert guidance for businessleaders dealing with the practical side of this global issue: What outsourcing is and is not Which companies can benefit from it Incentives and implications Notable successes and failures Outsourcing for small and large companies Communicating about outsourcing Outsourcing terminology And much more




Global Outsourcing Strategies


Book Description

One of the most significant techniques to which companies and organizations have turned to improve service delivery and reduce costs has been outsourcing. Over the last 10 years, almost any process has been successfully outsourced. But during that period there have been failures too; projects that never realised their objectives or that had unforeseen impact on business. Global Outsourcing Strategies is a state-of-the-art guide to the best lessons to be learned for successfully implementing and outsourcing projects, or for revisiting existing operations. The 22 chapters explore some of the new areas for outsourcing, after traditional targets such as IT and finance. Information is provided on the different facets of the outsourcing process, such as contract negotiation, the risks involved in outsourcing, the need for service level agreements, the critical requirements needed to build and sustain outsourcing relationships, and ethical supply chain issues. There are also sections exploring the impact of outsourcing on organizational structures; the long term effects; legal issues; management control and inter-firm relationships; as well as case studies from both the public and private sector on the practical side of outsourcing. The book will appeal to practitioners and researchers alike. This is a must-have guide for any organization approaching outsourcing as a global (or local) strategy and for those organizations now reviewing or developing their outsourcing partnerships.