Book Description

E-government is the use of information technology for promoting a more efficient and effective government service that allows excellent public access to information and makes the government more accountable. The use of E-government services enables the use of different information equipment, which will allow enterprises and the public sector to receive related services at different places and times (Carter & Belanger, 2005). Various countries around the world have adopted the modernization theory of implementing e-government that is a transformation approach. The recent technological developments; the technological revolution, in the twentieth century and their significant acceleration in the twenty-first century brought radical changes in communities through the use of these developments; electronic media, communications, the Internet and electronic linkage, and the human element, that altogether represent the concept of electronic government (Dawes, 2009; Hussein, 2008; Wirtz & Daiser, 2017). In simple terms, e-government has the responsibility of providing citizens with public service and essential information using several or different information and technology (Burns & Robins, 2005). The e-government aims at delivering improved public services with increased flexibility, efficiency and opportunity for interactions among citizens.