Emotional Intelligence for Funeral Directors


Book Description

Working as a funeral director can be a very stressful career. Not only are there time demands and heavy work loads, but funeral directors must deal both with preparing the deceased for their funeral and handling and caring for their grieving loved ones. Juggling all these tasks may account for why some claim that 50% of funeral directors are leaving the profession within their first five years. Why are so many funeral directors' burning out, and what can be done to minimize the effects of stress? Melanie Carr reveals that the secret may lie in emotional intelligence. Drawing on discoveries she made while working on her Ph.D. in Psychology, Melanie will share her key findings on the relationship between emotional intelligence and occupational stress. Some of the key takeaways you'll learn include: *What are the key components of Emotional Intelligence * How gender affects Emotional Intelligence * How age affects Emotional Intelligence * How Emotional Intelligence affects one's occupational stress * How you can improve your Emotional Intelligence This is a must-read for any Funeral Director! Whether you are experiencing stress or burnout currently, or you just want to improve your skill-set, this book will help you gain a better understanding of work stressors and how to overcome them.




The Work of the Funeral Director


Book Description

In 1983, Arlie Russell Hochschild's groundbreaking work on emotional labor generated a torrent of interest among researchers that produced a robust body of literature over the past several decades. The theoretical scaffolding of her work builds on key concepts of dramaturgy, exchange theory, and to a lesser extent, conflict theory. Emotional labor is the management of feelings or emotions in exchange for a wage. The work of the funeral director is at the same time, a service that few wish for and high potential for emotional labor. Assessing and understanding the families they serve and returning the appropriate display rules. This study seeks to explore the relationship between emotional labor, the work of the funeral director, and its effect on the family and friends. There have been few studies conducted on the emotional labor of funeral directors and the effect on their family and friends. Negotiating the emotions displayed by grieving families in addition these interactions may influence their own family, is just one of the consequences of this profession. In-depth interviews were conducted with six participants. Of the six participants, three are current funeral directors, and three are no longer working in the industry. The researcher determined that the work of the funeral director is divided into two domains: technical skills and social skills. The social skills encompass the largest proportion of the work of funeral directors and is inextricably connected to emotional labor. The researcher found that the emotional labor of participants was taxed by three interrelated factors, including the demands of the job, the impact on personal relationships, and the acumen for reading client emotional cues. The latter was exacerbated by family dynamics, the context of death, and the age of the deceased.




Step Into Our Lives at the Funeral Home


Book Description

Many people are curious about what goes on behind the scenes at a funeral home. Add a live-in family to this scenario, and you'll Step Into Our Lives at the Funeral Home. Shh! Be quiet! There's someone at the door! Don't ever talk about anything you have seen or heard concerning someone's death outside the walls of our home. Mourning families need to know they can trust our integrity and our ability to keep confidentiality. For the author's family, these admonitions were ingrained in the children's minds at an early age. This book gives an insightful view of every facet of the funeral, from the time a death call is received until the funeral is completed. Stories of days in the ambulance business in conjunction with the funeral home are also related. The funeral director's role, the spouse's role, the children's role, and how the children thrived in an atmosphere of death are shared with the reader. How funeral directors cope with stress and how wives cope with their husbands during these times are revealed. Years later, following a tragic death, three people look back and share their stories of moving from despair to recovery. Interspersed through every chapter are stories and vignettes shared by many funeral directors throughout the Midwest, concerning the lifestyle for the family living in the funeral home and true incidents of specific funerals. Some stories are sad. Others are tragic. A few are humorous. Embracing faith, hope, and love is a primary requisite for healing. Intended audience: General readers of all ages, funeral home directors, hospice patients, mortuary students, and people who have had a loved one die by natural means or tragedy.




Interpersonal Skills Training


Book Description

This comprehensive handbook provides a solid foundation in helping skills related to successful funeral service practice.




Rest in Peace


Book Description

Burkhardt offers this insider's guide on how to plan a low cost, less stress funeral.




Emotional Labor in a Gendered Occupation


Book Description

Hochschild (1983) stated that emotional labor has unique consequences for women. However, most studies of these consequences have been situated in feminized occupations which have wage penalties and little upward mobility (see Sweet and Meiksins, 2004). This poses a problem as it may be difficult to tease apart what stressors are the result of emotional labor and which are a part of the broader issues of feminized work. The present research suggests that the funeral industry is a unique context for the study of women's emotional labor, as it is a numerically male dominated profession (BLS, 2010). Using semi-structured, in-depth interviews with thirteen female funeral directors, the present research explored how women connected work roles and societal norms. The results suggest that beliefs in gender essentialism, or beliefs in other's essentialism, may influence how women experience and perform emotional labor.




The Good Funeral Guide


Book Description

The Good Funeral Guide is the first ever independent consumer guide to the funeral industry. It is for anyone who: - needs to arrange a funeral for someone now - has sick or elderly relatives or friends and knows that a funeral is imminent - wants to find a good funeral director and have some say in the funeral itself - wants to make future arrangements for their own funeral - would like to learn about deaths and funerals Authoritative, impartial and empowering, it is indispensable for those who don't want a conventional religious ceremony and invaluable for those who do. This is a book we will all need - probably at least twice.




When It's Time to Call the Funeral Director


Book Description

As human beings, we are one of the creatures on this earth who mourn the loss of our own. I meet people so obviously shocked when someone they love has died. This sometimes shows in the person being mentally unclear, emotionally numb, and quite vulnerable at our meeting. This may make them very open to suggestion regarding the funeral process of their loved one, and possibly unable to make clear, assertive decisions. "What do people normally do?" is a common question that I am asked. By this question I understand the need to channel the funeral process in a way that is culturally and socially seen as appropriate and "normal." Not so long ago, when we humans lived in small village type communities in many parts of the world, if someone in a family died, it used to be normal for family members to be very involved. A special room in the house would be used for the person to be laid out in. They would stay in this room, at home, surrounded by family and visited by friends in the days before their funeral service. The 'elders' in the family would make all of the funeral arrangements, and coordinate the actual funeral day with the local clergy or spiritual leader. Nowadays, we have a more modern funeral home. There is the obvious convenience for the modern family in this 'out of the private home and into the funeral home' arrangement, but there is also a loss to the family. It is too easy to allow the modern funeral home, with all of its 'professional services', to override a family's personal need to stay connected to their loved one, and to be involved in their funeral process, if they wish to be. As to what is normal, ask rather "what feels right for you?" We are not emotional clones. We are each unique. We perceive life through our own eyes, with our own beliefs and values. The way we experience the loss of someone dear to us is very personal, and needs to be recognized and accommodated for. I believe that personalised grieving is essential at this time. It is in this area particularly that I feel the people affected most by someone's death are often unaware of the ways that they can stay involved with and be connected to their loved one right up to the day of their funeral. Some funeral directors prefer to keep the funeral process as simple as possible for the family. It is often the case that unless the family know about certain options that are available and specifically ask for them, they may not take place. The days before the funeral itself may be full of missed opportunities that could have helped close family and friends to personalize their grief, and to pay tribute in an appropriate and meaningful way. Don't allow yourself to be kept out of the funeral process of someone you love because of the specialized nature and disjointedness of our modern societies. Just because a funeral home has taken your loved one into their care, does not mean that you cannot be actively involved with them in the days leading up to their funeral. This book is written to show you how you can work with your funeral home, with your funeral director, to bring back some close and personal elements to the funeral of someone you love, that used to be 'normal' in days gone by. My hope is that these pages will share information with you that will make you feel prepared, and give you a sense of focus and personal power in the midst of your sadness, your loss. I am writing from the perspective of an urban New Zealand funeral director. Some laws and procedures will be different if you live in another part of the world, but I hope that there will still be some things that will help you, that you can grab hold of and use no matter where you are. We are all human after all.




We all know how this ends


Book Description

'Wonderful, thoughtful, practical' - Cariad Lloyd, Griefcast 'Encouraging and inspiring' - Dr Kathryn Mannix, author of Amazon bestseller With the End in Mind End-of-life doula Anna Lyons and funeral director Louise Winter have joined forces to share a collection of the heartbreaking, surprising and uplifting stories of the ordinary and extraordinary lives they encounter every single day. From working with the living, the dying, the dead and the grieving, Anna and Louise reveal the lessons they've learned about life, death, love and loss. Together they've created a profound but practical guide to rethinking the one thing that's guaranteed to happen to us all. We are all going to die, and that's ok. Let's talk about it. This is a book about life and living, as much as it's a book about death and dying. It's a reflection on the beauties, blessings and tragedies of life, the exquisite agony and ecstasy of being alive, and the fragility of everything we hold dear. It's as simple and as complicated as that.




NO Emotional Intelligence?


Book Description

Do You Have "NO Emotional Intelligence"? What is the biggest thing that controls you? No, it's not your demanding boss or control freak mother-in-law. Look inside and ask yourself, every decision you make...how do you make it and what is it based off of? If you think you make it based on rational-thinking, and that we're all logical creatures...think again! There is something within us older than prehistoric time...it's something called "emotions." Before our higher-thinking brain was developed that makes us intelligent creatures we are today, human-beings were primitive species ruled only by our instinctual nature and emotions. We like to think we are in control of ourselves, our well-being, our success, and our destiny, but somewhere deep down inside is still this outdated animalistic part of our brain that no longer serves us in the present, that overrides our self-control and let our emotions run wild. If our logic were to ever clash with our emotion, emotion would win because it has been around longer. That's why it's so easy to get lazy and not do what you're supposed to do BUT only WHAT you feel like doing WHEN you feel like, as well as easily get emotionally affected when your day has been going so well...until that one person messes it up or some bad news you get, read, or heard, causing your emotions to spin out of control. This is a lack of emotional control, and a lot of us are not in control of our emotions. You're constantly reactive to other people and the things around you, not taking proactive approach in life to what you want, whether success, love, or happiness. Now you know why you don't have a strong grasp over emotions. Whatever you do in this world is to experience emotions, such as entertainments or creating memories from new experiences, and such, it's all about the emotions felt. That's the importance of developing emotional intelligence! Within NO-Series "NO Emotional Intelligence?": What is emotional intelligence exactly? What is it made up of and its components, and why is it important to know these to have better mood and self well-being everyday? * What you need to AVOID to do that is NOT getting you the outcomes you want with other people because you are neglecting their emotions, and how they really feel underneath? * How develop emotional intelligence to have better control over yourself and get things done easily and do what you really want to do in life by controlling your emotions, and not letting your emotions control you? * How to improve empathy with people so they want to be around you because you're somebody they trust and look up to as a person and leader? * How to explore and decipher what your emotions are really telling you, rather than what it may appear, so you know how to go about it and make better life decisions in love or finance? * How to determine and measure your emotional intelligence level? Simple quizzes and tests to better understand yourself and your relationship with people and how to approach things positively. * How to build your own emotional support so you'll always be secure and stable, regardless how people treat you or how tough times are? This is very crucial to have! * Plus, custom practical "how-to" strategies, techniques, applications and exercises to make friends and keep them. ...and tons more. Master your emotions, master your life. Get emotional intelligence, become emotionally intelligence now!