Engagement Is Not Enough


Book Description

There has been growing talk about the "crisis" in higher education. Politicians are calling for major overhauls of both public and private colleges. Tuition is still outpacing inflation even in the face of a tsunami of bad press. The public is rapidly losing confidence in the ability of higher education to provide the tools today's students require. There has been a flood of books in response to these criticisms from both the left and the right. Authors from inside and outside of the academy have offered their diagnosis. In The Idea of the Digital University, the authors argue that the forces that have brought about these changes are the very tools we need to solve them. They show how the university has to adapt to the digital age while keeping what is most essential to its mission. In 1852 John Cardinal Newman wrote The Idea of the University which has been required reading ever since. This book begins with the issues that he dealt with and updates the discussion for the digital age. Employing history, philosophy and survey data, the authors show the impact that digital technologies have had on higher education. By going back to the works of such thinkers as Aristotle, Kant and Newman, the authors show how the essence of the university can not only survive but also thrive in the new digital age. If colleges create, store and share information does it not make sense that the digital revolution (which changes the way we create, store and share information) would shake the university to its very foundation? The authors, who have together spent more than seventy years in higher education, give us a blueprint for what can be saved and what needs to change. Controversial, polemical and expansive this roadmap for the future will be sure to make a good read for those interested in the future of higher education. From Kirkus Review: A sweeping study of the university structure, emphasizing how higher education must evolve in a digital era. The mass adoption of online technology has pervaded every manner of business; universities are no different. In fact, as McCluskey and Winter suggest in this probing work, "the digital revolution is changing the very DNA of higher education." Still, "the university has come late to the digital revolution," and the authors explore the reasons why. In text that's both interesting to read and carefully researched, McCluskey and Winter discuss the role and structure of the university in general, lending a historical perspective while continuously drawing comparisons and contrasts between the traditional and digital university. The authors address in detail the most obvious evidence of online influence-the growth of online courses-but they pay equal attention to broader implications: the opening up of new avenues for library research, the shift away from paper-based student records and the fundamental change in the way professors teach students. The authors often return to the notion that "Big Data will impact how the university sees its students and their learning." McCluskey and Winter cite Target, the retail chain, as being exemplary in its use of customer data, and they directly relate those efforts to the ways in which universities will have to use "Big Data" in the future "to see where education is succeeding and where we have work to do." The authors also raise the issue of nonprofit versus for-profit universities, the latter having expanded largely because of online course offerings. Rather than take a position in favor or against for-profits, however, the authors diplomatically discuss some of the ways the nonprofit and for-profit institutions could learn from each other. Finally, the authors offer their own perceptive assessment on what the digital university might someday look like, postulating about dashboards, data warehouses and digital report cards. Comprehensive, insightful and visionary.




All In


Book Description

To have any hope of succeeding as a manager, you need to get your people all in. Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture—congratulations—and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters. Bestselling authors of The Carrot Principle and The Orange Revolution, Adrian Gostick and Chester Elton return to answer the most overlooked leadership questions of our day: Why are some managers able to get their employees to commit wholeheartedly to their culture and give that extra push that leads to outstanding results? And how can managers at any level build and sustain a profitable, vibrant work-group culture of their own? These leading workplace experts teamed up with research giant Towers Watson to analyze an unprecedented 300,000-person study, and they made a groundbreaking finding: managers of the highest-performing work groups create a “culture of belief.” In these distinctive workplaces, people believe in their leaders and in the company’s vision, values, and goals. Employees are not only engaged but also enabled and energized (termed the three Es), which leads to astonishing results—average annual revenues three times higher than for organizations lacking such a positive culture. And this was true during a period that included this most recent recession. Based on their extensive consulting experience and in-depth interviews with leaders and employees at exceptional companies such as American Express, Cigna, Avis Budget, Pepsi Bottling, and Hard Rock, the authors present a simple seven-step road map for creating a culture of belief: define a burning platform; create a customer focus; develop agility; share everything; partner with your talent; root for each other; and establish clear accountability. Delving into specific how-tos for each step, they share eye-opening stories of exceptional leaders in action, vividly depicting just how these powerful methods can be implemented by any manager. All In draws on cutting-edge psychology and all of the creative genius that have made Gostick and Elton a must-read for leaders worldwide. This vital resource will empower managers everywhere to inspire a new level of commitment and performance.




18 Rules of Community Engagement


Book Description

Connor shares how she helped her online community surpass 11,000 members in 18 short months in this definitive guide for those seeking to facilitate and grow online communities and develop social media strategies for themselves or their organizations.




The Three Signs of a Miserable Job


Book Description

A bestselling author and business guru tells how to improve your job satisfaction and performance. In his sixth fable, bestselling author Patrick Lencioni takes on a topic that almost everyone can relate to: the causes of a miserable job. Millions of workers, even those who have carefully chosen careers based on true passions and interests, dread going to work, suffering each day as they trudge to jobs that make them cynical, weary, and frustrated. It is a simple fact of business life that any job, from investment banker to dishwasher, can become miserable. Through the story of a CEO turned pizzeria manager, Lencioni reveals the three elements that make work miserable -- irrelevance, immeasurability, and anonymity -- and gives managers and their employees the keys to make any job more fulfilling. As with all of Lencioni?s books, this one is filled with actionable advice you can put into effect immediately. In addition to the fable, the book includes a detailed model examining the three signs of job misery and how they can be remedied. It covers the benefits of managing for job fulfillment within organizations -- increased productivity, greater retention, and competitive advantage -- and offers examples of how managers can use the applications in the book to deal with specific jobs and situations. Patrick Lencioni (San Francisco, CA) is President of The Table Group, a management consulting firm specializing in executive team development and organizational health. As a consultant and keynote speaker, he has worked with thousands of senior executives and executive teams in organizations ranging from Fortune 500 companies to high-tech startups to universities and nonprofits. His clients include AT&T, Bechtel, Boeing, Cisco, Sam?s Club, Microsoft, Mitsubishi, Allstate, Visa, FedEx, New York Life, Sprint, Novell, Sybase, The Make-A-Wish Foundation, and the U.S. Military Academy at West Point. Lencioni is the author of six bestselling books, including The Five Dysfunctions of a Team. He previously worked for Oracle, Sybase, and the management consulting firm Bain & Company.




The Enemy of Engagement


Book Description

Includes bibliographical reference and index.




Agile Conversations


Book Description

A successful digital transformation must start with a conversational transformation. Today, software organizations are transforming the way work gets done through practices like Agile, Lean, and DevOps. But as commonly implemented as these methods are, many transformations still fail, largely because the organization misses a critical step: transforming their culture and the way people communicate. Agile Conversations brings a practical, step-by-step guide to using the human power of conversation to build effective, high-performing teams to achieve truly Agile results. Consultants Douglas Squirrel and Jeffrey Fredrick show readers how to utilize the Five Conversations to help teams build trust, alleviate fear, answer the “whys,” define commitments, and hold everyone accountable.These five conversations give teams everything they need to reach peak performance, and they are exactly what’s missing from too many teams today. Stop focusing on processes and practices that leave your organization stuck with culture-less rituals. Instead, unleash the unique human power of conversation.




Confessions of a Recovering Engineer


Book Description

Discover insider secrets of how America’s transportation system is designed, funded, and built – and how to make it work for your community In Confessions of a Recovering Engineer: Transportation for a Strong Town, renowned speaker and author of Strong Towns Charles L. Marohn Jr. delivers an accessible and engaging exploration of America’s transportation system, laying bare the reasons why it no longer works as it once did, and how to modernize transportation to better serve local communities. You’ll discover real-world examples of poor design choices and how those choices have dramatic and tragic effects on the lives of the people who use them. You’ll also find case studies and examples of design improvements that have revitalized communities and improved safety. This important book shows you: The values of the transportation professions, how they are applied in the design process, and how those priorities differ from those of the public. How the standard approach to transportation ensures the maximum amount of traffic congestion possible is created each day, and how to fight that congestion on a budget. Bottom-up techniques for spending less and getting higher returns on transportation projects, all while improving quality of life for residents. Perfect for anyone interested in why transportation systems work – and fail to work – the way they do, Confessions of a Recovering Engineer is a fascinating insider’s peek behind the scenes of America’s transportation systems.




The Power of Full Engagement


Book Description

The number of hours in a day is fixed, but the quantity and quality of energy available to us is not. This fundamental insight has the power to revolutionize the way you live. As Jim Loehr and Tony Schwartz demonstrate in their groundbreaking New York Times bestseller, managing energy, not time, is the key to enduring high performance as well as to health, happiness, and life balance. Their Full Engagement Training System is grounded in twenty-five years of working with great athletes -- tennis champ Monica Seles and speed-skating gold medalist Dan Jansen, to name just two -- to help them perform more effectively under brutal competitive pressures. Now this powerful, step-by-step program will help you to: · Mobilize four key sources of energy · Balance energy expenditure with intermittent energy renewal · Expand capacity in the same systematic way that elite athletes do · Create highly specific, positive energy management rituals The Power of Full Engagement is a highly practical, scientifically based approach to managing your energy more skillfully. It provides a clear road map to becoming more physically energized, emotionally connected, mentally focused, and spiritually aligned -- both on and off the job.




Win the Heart


Book Description

Learn how to create a workforce that’s more creative, more driven, and more enthusiastic about reaching company goals. Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of great leadership—employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that seventy percent of employees are not fully engaged on the job. Mark Miller draws on more than forty years of leadership experience to show leaders at all levels how to change the conversation and create real competitive advantage in the process. In the fourth book in Miller’s High Performance Series, CEO Blake Brown sets out to discover how to create the kind of workplace where everyone feels excited to come to work, passionate about what he or she brings to the company, and energized at the end of the day. It’s a journey that takes him literally all over the world—from Italy to Greece to Green Bay and more. What he discovers from the pages of history is as relevant as the evening news. Engagement unleashes untapped potential buried deep within the hearts of your people. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. If you put the lessons in this book to work, your people will never look at work, or their leaders, the same way again. “Virtually anything is possible if enough people care…Win the Heart will show you how to ensure they do!” —Scott Harrison, New York Times–bestselling author of Thirst “Win the Heart is an easy, entertaining, and engaging read with simple yet powerful reminders of our role as leaders. I couldn’t put it down! If you want something magical to happen in your organization, read and apply the ideas in this book.” —Dina Dwyer-Owens, brand ambassador and former CEO, Neighborly “Win the Heart: easy to read, profoundly simple, rock solid! Mark Miller has written another classic!” —Bobb Biehl, executive mentor and author “Win the Heart is a must-read for any leader at any level! In your hands, you hold a brilliant roadmap that breaks down how to make choices as a leader to overcome the “just a job” mentality and catapult your organization to new heights.” —Simon T. Bailey, breakthrough strategist




The Game of Work


Book Description

Since its original printing in 1984, The Game of Work helped thousands of companies and hundreds of thousands of managers and employees experience increased job enjoyment while producing extraordinary results. The Game of Work examines the question of why people work harder at sports and recreation than they do on the job and uses these as metaphors for inspirational leadership strategies. Corporations worldwide have enjoyed the increased productivity, employee satisfaction and motivation, and bottom-line profits by implementing the concepts taught in The Game of Work. As qualified people become increasingly difficult to attract and retain, the implementation of the five principles in this book is the one key factor to improving results, retention, and recruitment. Five principles of The Game of Work: Frequent feedback; Better scorekeeping; Clearly defined goals; Consistent coaching; A higher degree of personal choice.