Book Description
About the author Foreword Glossary Preface STRUCTURE Part 1: ECM BUSINESS GUIDE INTRODUCTION Definition of ECM A short history of ECM The future of ECM Summary Chapter 1. CONTENT LIFECYCLE ECM acquisition ECM storage ECM delivery The history of information consumption Case Study: WikiLeaks Measuring and valuing content Summary Chapter 2. ORGANISATIONS Relevance and retention of information Timing and throughput of information Contribution and responsibility for information Ubiquity of information Analysis and meaning of information Summary Chapter 3. CONTENT MATURITY MODEL The five stages of the content maturity model Dimensions of the content maturity model Stages of the content maturity model Summary Chapter 4. COMPLIANCE AND GOVERNANCE Corporate governance Compliance Records management Summary Chapter 5. DEVELOPING A BUSINESS CASE Structure of the business case Reasons for adopting ECM Options for managing change Tangible and intangible ECM benefits Developing a road map Realising ECM benefits Summary Part 2: ECM TECHNICAL GUIDE Chapter 6. ARCHITECTURE AND TECHNOLOGY Stakeholder challenges An ECM technology review Architectures Service oriented architecture ECM service components Case study: finance industry Summary Chapter 7. STORAGE Business alignment Increasing capacity Managing tiers of storage Valuing data Storage medium Storage technologies Storage repositories Summary Chapter 8. MANAGING CHANGE Representations to concepts The creation of ideas Changing roles Managing cultural change Summary Chapter 9. TRANSFORMATION Organisations' content and exchange frameworks Create a content and information strategy Transformation planning to avoid organisational stress Bringing dimensions into alignment Transitioning through stages Summary Chapter 10. Compliance and governance framework Trust and privacy policies Destruction policies Enterprise and universal availability Security Data governance Records management Summary Chapter 11. BUSINESS AND PROGRAMME DELIVERY Building the business case Programme and project management Breaking implementation into manageable steps Delivery challenges Classification process Summary Chapter 12. FUTURE TRENDS Collaborative technologies Semantic structures Attribute acquisition Business intelligence Cloud computing and SaaS BIBLIOGRAPHY Books Articles Internet references Official publications INDEX.