Book Description

Can you say for sure whether your team or employee goals are consistently being met? It's important to know if everyone is working to the standards expected of them. Effective performance management can help boost productivity at all levels of your organization.A systematic approach is important to increase productivity throughout an organization. It's also important to focus on achieving results that contribute to the success of a company. These are two cornerstones of effective performance management.This course begins with an explanation of the nature of performance management and the advantages it provides to organizations that use it. Then the five phases that typically comprise a performance management system will be introduced. Much of the course is an in-depth look at the first phase, planning for performance, and it also covers how to establish performance expectations.During this first phase of the performance management process, you'll establish critical success factors and translate them into key performance indicators. Then you'll develop role profiles to help match people with the right skills to appropriate work - further improving performance.Once you've completed this course, you'll have an understanding of what a performance management system involves and be able to undertake the planning needed for such a system to be effective. This planning is the basis for all the other phases of performance management.Monitoring performance is critically important. It shows you whether you're on track to achieve your goals. And, if you're not, it gives you the chance to change things before it's too late.You can only monitor and measure performance when you have clear and specific targets and standards. You also need to be able to collect the right performance data - and know how to analyze it, use it, and act on it. Finally, you must know how to deal effectively with underperformance, whether that's from employees who aren't performing, can't perform, or won't perform to the standard required.This course introduces a four-step process for monitoring and improving performance. It first explains how to determine and set appropriate targets and standards against which you can measure performance. It then introduces different ways to collect the relevant data, and shows you how to analyze the data and decide on appropriate action to help respond to gaps in performance. Finally, the course presents a technique for dealing with under-performers in a positive and collaborative way.Managing the performance of your employees is an essential part of being a manager. And one of the most important parts of managing performance is taking a strategic, integrated, and cohesive approach to rewarding employees for the value they produce for the organization.Reward management is a process of formulating and implementing policies, strategies, and practices to reward employees fairly, consistently, and in line with their value to the organization. It's important that employees understand that there's a clear connection between how well they perform and how well they're rewarded. An effective reward system organizes and categorizes reward-related processes and activities to ensure that reward management produces value for both employees and employer.Performance appraisal is the part of reward management that involves monitoring, measuring, and assessing how well employees meet the standards and competency requirements of their jobs. Put simply, performance appraisal puts a value on an employee's contribution to the organization.The assessment of an employee's performance is communicated to the employee through the performance appraisal meeting. This is a formal discussion about how well that person has achieved the key outcomes or goals of the job over a period of time. But an appraisal meeting needs to be handled well if it's going to result in a positive and productive experience for both manager and employee.