Executive's Guide to Understanding People


Book Description

Zaleznik takes managers into Freud's world of psychoanalysis and shows managers what they need to know about themselves and their employees to better motivate and lead. He discusses a variety of things relevant to today's top leaders including Freud's origin of psychoanalysis, the unconscious, neuroses, organizations and change.




Executive's Guide to Understanding People


Book Description

Zaleznik takes managers into Freud's world of psychoanalysis and shows managers what they need to know about themselves and their employees to better motivate and lead. He discusses a variety of things relevant to today's top leaders including Freud's origin of psychoanalysis, the unconscious, neuroses, organizations and change.










The Executive Guide to Call Center Metrics


Book Description

As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.




The Executive Guide to Integrated Talent Management


Book Description

Nineteen experts examine research-based theories and current practices in highly successful enterprises, and explain how you can adopt effective, state-of-the-art methods to integrate your talent management functions. People are the most important asset in any organization, yet managing talent as a cohesive strategy is surprisingly rare. Far too many organizations are stuck in the tradition of letting human resource "silos" separate the components of talent management, rather than encouraging communication, cooperation, and effective integration of these functions. The Executive Guide to Integrated Talent Management paves the way to integrated talent management by assembling the collective experience and insight of 19 experts who examine research-based theories and current practices in highly successful enterprises. These contributors (including Marshall Goldsmith, Peter Cappelli, Leslie Joyce, and Edward E. Lawler, among others) provide practical advice about how you can adopt effective, state-of-the-art methods in your own organization. You'll benefit from the different perspectives of these world-renowned thought leaders and practitioners as they explain how to develop a comprehensive strategy that aligns big-picture organizational goals with the challenges of finding and keeping talent. You'll also learn firsthand about the best practices of corporations like 3M, Agilent, GE, Hertz, Cisco, and others who have pioneered efforts to make their organizations perform better through people.




Executive's Guide to Personal Security


Book Description

In this day and age, terrorist threats and ordinary criminal activity have become a growing concern for those at home as well as individuals traveling abroad. This year alone, hundreds of executives, tourists, and exchange students will be robbed, assaulted, kidnapped, and murdered. Most of these incidents could be prevented by adherence to the basic rules of personal safety. But many people are unaware of these rules or choose to ignore them. This must change. The only way to lessen your chances of becoming a victim is to learn how to make yourself less vulnerable. Written by two seasoned security experts, Executive’s Guide to Personal Security will allow you to make the right decisions in regard to your personal safety, the safety of your employees, and corporate assets. But these lessons are not confined to those in the business world. Anyone who would like to feel more secure–from individuals traveling to foreign countries to those studying abroad–can also benefit from these lessons. Executive’s Guide to Personal Security will teach you how to recognize and prepare for the real threats faced by executives and ordinary individuals in today’s world. It will provide you with the type of knowledge necessary to empower you to face these threats and overcome them. By introducing you to information formerly reserved for security professionals and government employees, it will teach you about situational awareness, risk analysis, and countersurveillance. You will also learn how to travel safely by selecting the right airline, the right hotels, and the appropriate rental cars for your security needs. If you plan to reside abroad, this comprehensive guide will show how to select a safe neighborhood and how to secure your home against intruders. If you are an executive responsible for the safety of your employees and corporate assets, you will learn how to secure your facility and information, how to formulate emergency protocols, and how to handle a crisis. In short, Executive’s Guide to Personal Security will arm you with the necessary knowledge to take actions that will enhance the physical safety and security of your property, your family, and yourself. As a company or an individual, you cannot control the desire and the ability of criminals and terrorists. However, you have full control over effectively lowering your risk of being attacked by increasing security measures–physical, technical, and procedural. The less vulnerable we are, the less attractive we are to any criminal or terrorist planning an attack. Let Executive’s Guide to Personal Security show you how to ensure safety both at home and abroad.




The Effective Executive


Book Description

The measure of the executive, Peter Drucker reminds us, is the ability to 'get the right things done'. Usually this involves doing what other people have overlooked, as well as avoiding what is unproductive. He identifies five talents as essential to effectiveness, and these can be learned; in fact, they must be learned just as scales must be mastered by every piano student regardless of his natural gifts. Intelligence, imagination and knowledge may all be wasted in an executive job without the acquired habits of mind that convert these into results. One of the talents is the management of time. Another is choosing what to contribute to the particular organization. A third is knowing where and how to apply your strength to best effect. Fourth is setting up the right priorities. And all of them must be knitted together by effective decision-making. How these can be developed forms the main body of the book. The author ranges widely through the annals of business and government to demonstrate the distinctive skill of the executive. He turns familiar experience upside down to see it in new perspective. The book is full of surprises, with its fresh insights into old and seemingly trite situations.




The Executive Guide to Understanding and Implementing the Baldrige Criteria


Book Description

"This book provides a guide to the Baldridge Criteria for executives or managers new to quality, or to organizations interested in introductory information. National, regional, state, and local quality award organizations will particularly benefit from this book by providing it as a resource to their examiners and to companies wanting to become involved in the Baldridge award process. Companies that have internal quality awards or self-assessments will also find this to be an invaluable resource." "The Executive Guide to Understanding and Implementing the Baldridge Criteria can also be used as a guide or reference during training courses such as self-assessment and award application writing workshops, continuing education classes, or colleges and universities with business courses that focus on or discuss the Baldridge Criteria. Portions of this book are based on research from a nationwide Delphi study group assembled for the purpose of evaluating the benefits, considerations, and disadvantages of implementing the Baldridge model. This research effort evaluated the steps involved in adoption and implementing the Baldridge Criteria," "So that this book is a complete guide to the Baldridge Criteria, the authors have provided the criteria, outline, and values in appendices for the reader's convenience."--BOOK JACKET.




People Strategy


Book Description

The Wall Street Journal bestseller! Learn to unlock the potential of your employees and colleagues with this definitive resource for people management People Strategy: How to Invest in People and Make Culture Your Competitive Advantage provides readers with a powerful framework in which to develop high-performing teams, increase employee motivation, and use data to build an inviting and effective company culture. Author Jack Altman, cofounder and CEO of Lattice, an award-winning HR and performance management platform, shows you how to: Establish the values that will form the bedrock of your organization Develop feedback processes that help employees feel heard, supported, and equipped to succeed Monitor the breadth and depth of employee engagement in your company Use the data and insights created by your People Strategy to drive business results Perfect for executives, managers, and human resource professionals, People Strategy also belongs on the bookshelves of anyone with even an interest in how to develop, nurture, and unlock the potential of their employees and colleagues.