Management


Book Description




The Search for Fundamentals


Book Description

Modernity dissolves absolute certainties; late modernity dissolves them absolutely. In the modern world system there appears to be no firm, unchallenged ground on which to construct a meaningful canopy. But around the world, many individuals and groups long for a kind of cultural coherence that they believe once existed. They search for fundamentals. While these may be sought in religious traditions, many also aspire to new secular certainties. In their various new forms and contexts the contemporary quests for meaning in turn transform the societies in which they occur. The rich comparative examples in The Search for Fundamentals are used to analyze the sources and consequences of several cultural movements. The book also offers theoretical reflections on the difficulties they experience and on the message they carry for students of modernity. Audience: A broad readership of scholars and advanced students in the social sciences and humanities.




Developing Organisational Consultancy


Book Description

Developing Organisational Consultancy provides consultants with theoretical and practical advice on how to handle typical consultancy challenges. Well-established organisational consultants from the UK and the USA offer descriptions of problems they have encountered in their work, theoretical and practical approaches that they have found helpful, cases from their actual practice, and advice about how to apply their suggested approach generally. Chapters are grouped together to address three key areas of interest to consultants: * evolving a professional stance * considering psychodynamic approaches * applying organisational theory. For both experienced and newly-practising organiszational and management consultants, this book is a valuable source of reference and the key to developing a more aware and successful practice.




Call Center Management on Fast Forward


Book Description

This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.




Privileged Son


Book Description

The Boston Globe hailed Privileged Son as "a well-researched, tough-minded, superbly composed story" by an author "adept at mixing scandal and gossip with art and business." It's the riveting tale of how a second-rate newspaper rose to greatness only to become a casualty of war—a civil war within the family that owned it. The story, never before told in such hard-edged style, spans the American Century, from 1884, when the Chandler family gained control of the just-born daily, through April 2000, when they sold it to the Tribune Company. With a capriciousness that is seldom seen even in the most dysfunctional media dynasties, the Chandlers, who helped make the national careers of Richard Nixon, Ronald Reagan, and other major political figures, controlled Los Angeles and the Times Mirror Corporation—and Privileged Son captures it all.




Healthy Work


Book Description

This reference provides an overview of relevant literature to engineers, managers, accountants, occupational health and safety specialists, and industrial hygienists, so that they, and other professionals, can understand what has caused our workplaces to become primary sources of physical and mental illness.










Fast/Forward


Book Description

A guide to the adhocracy form of business management and how it can foster a company’s success. The leading companies of the past twenty years have all harnessed the power of information to gain competitive advantage. But as access to big data becomes ubiquitous, it can no longer guarantee a leg up. Fast/Forward makes the case that we are entering a new era in which firms that understand the limits of 1s and 0s will take the lead. Whereas the industrial age saw the rise of bureaucracy, and the information age has been described as a meritocracy, we are witnessing the rise of adhocracy. In uncertain, rapidly-changing times, adhocracic organizations scan the horizon for winning opportunities. Then, instead of questing after more analysis, they respond with agility by making smart, intuitive decisions. Combining decisive action with emotional conviction, future-facing firms seize the day. Fast/Forward paints the big picture of a new approach to strategy and provides the necessary playbook to make your company fit for the future. Praise for Fast/Forward “Fast/Forward makes a compelling case for spontaneity, speed, and a willingness to lead with intuition. More importantly, it speaks to the leadership qualities required to implement its suggestions—providing practical ways to cultivate to those qualities.” —Jeffrey Pfeffer, Stanford University, author of Power: Why Some People Have It—and Others Don’t “[Birkinshaw and Ridderstråle] are on the right track: In an ever-faster, globalized world, companies not only need a compelling strategy, but also an adaptive and caring performance culture. To unleash their full ingenuity, we have to empower our colleagues to act like owners.” —Joe Kaeser, President and CEO, Siemens AG “Big data is oversold as the most important facet of competitive advantage. Rather, breakthrough leaps of faith are necessary to achieve extraordinary results. Fast-Forward is full of practical advice about how to capitalize on this simple idea in order to forge your corporate future.” —Anita McGahan, Rotman School of Management, author of How Industries Evolve